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“The name says it all The Best place to stay in St Charles” 5 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 20 Hotels in Saint Charles
Bunbury, Australia
Top Contributor
114 reviews 114 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
100 helpful votes 100 helpful votes
“The name says it all The Best place to stay in St Charles”
5 of 5 stars Reviewed October 13, 2013

We stayed here two years ago and enjoyed it so much we returned, even went a little out of our way. Clean Comfortable room, a bathroom where every thing works.
The very best location to restaurant's, retail shops Old St Charles just across the street and even a Casino one block away.
But the most essential part of any stay, as I always said, is the staff make the experience more enjoyable. At reception it was April.B, April really helped us out as we hadn't booked and they had two coaches of people turn up so the place was jumping :). April managed to accommodate us and we had a great stay. Their was a slight problem, but this, once again, was sorted immediately by the Manager Michael. G.
You really can't ask for better service than that, many thanks for making our stay just as special once before.
Highly Recommend when your in Saint Charles.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 14, 2013
Thank you so very much for reviewing us and coming back to see us again! Feedback from Trip Advisor travelers as distinguished as yourself is invaluable to our property. I will make sure to commend April on the great service she provided you. Safe travels and I hope we see you again soon!!
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197 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Plymouth, Michigan
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 10, 2013

I love this hotel!!! It is clean and very comfortable. I especially like Michelle who works at the front desk. She is helpful , friendly and courteous and always willing to help in any way she can. I would totally recommend this hotel to everyone. The breakfast is also nice!!

Stayed October 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 11, 2013
hank you for taking the time to review our hotel. I will pass on your kind words about Michelle and let her know she's doing a great job. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2013

Stayed there for business the other night, and was very impressed. It's a very nice looking place - the renovations they've done over the last year all look great. The room was clean and fully stocked with amenities, plenty of towels, etc. My room had a decent sized refridgerator and microwave in it - my understanding is that all the rooms do now. The staff were great - Michelle, the young lady behind the counter, was very pleasant and efficient. I'll definitely stay there again!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 9, 2013
Thank you so much for taking the time to review our property. I'm glad you have noticed our improvements. I will make sure to let Michelle know she did a great job during your stay. Please come see us again when you are in the area!
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Monticello, Illinois
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2013

close to everything you could need, michelle at the front desk always quick to wait on you no matter how busy she is!. However the third shift desk clerk might help you if you can get him awake!. The location is within walking distance to a variety of resturaunts and a shopping center. Downtown St. Charles is also within walking distance and you can spend a day there just checking out all the shops and entertainment. There is also the Ameristar casino just down the road also within walking distance or short drive, or there is a cab service that runs the area at a reasonable price. Hotel has recently been renovated with many updates throughout the whole place. I stay here many times a week account employer puts us up there to await next trip home. Would recommend this hotel to anyone looking for a pleasant stay with plenty of things to do close by, Only complaint is sometimes we arrive late at night and always have to call the front desk or bang on the office door to wake the third shift desk clerk up. This problem is getting real old with this clown!. If you ckeck in late on Friday or Saturday you wont have that problem cause its sleephead's days off.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 11, 2013
Thank you for your kind words about your experience with us. I will make sure to address your concerns about the overnight shift. Thank you for continuing to stay with us and we look forward to seeing you again soon.
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Girard, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

This was a wonderful place to relax while conducting business! It has a relaxing feel to the accomodations, and a nice clean environment. If you want to have a nice atmoshpere while you are on a business trip or just somewhere to relax after spending the day in St. Louis, I would recommed Best Western Plus, Saint Charles.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 7, 2013
Thank you for your review! I'm glad you were able to kick back and relax in our newly remodeled hotel. Hope to see you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poland, Ohio
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 5, 2013

nicely remodled place with beautiful rooms, staff very profressional, and accomadating. Breakfast excellent, rooms very clean and spacious. checking in with Amanda and checking out with michelle was great.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 9, 2013
Thank you so much for reviewing our prioperty! I will pass on your comments to Amanda and Michelle and commend them on their exemplary service. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Missouri, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2013

This was one of the best hotels we have stayed in! The hotel was nice, clean, very friendly staff (from manager to cleaning staff). We had a king room which was very spacious, the refrigerator in the room wasn't one of those little 2 shelf kind, we could fit 12 pack of soda and still had room for other things. The bed was very plush and comfortable, bedding had such a pleasant smell! The indoor pool was a very nice size, not dinky like most hotel pools we have seen. There is a nice patio area off the pool area with a bbq grill for guest use. The location is phenomenal! We were within walking distance to a variety of restaurants and a small shopping center which included a Bass Pro! There was a Dennys right on the lot along with a gas station/convenience store. We plan to make a return trip and will most definitely stay again!

Room Tip: King rooms are very spacious!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 1, 2013
Wow! Thank you so much for your kind words! I am so happy to hear that your stay went so well and that our location and facility exceeded your expectations and met your needs. We look forward to seeing you again very very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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