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“Michelle at the Front Desk” 5 of 5 stars
Review of BEST WESTERN PLUS The Charles Hotel

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BEST WESTERN PLUS The Charles Hotel
3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)   |  
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Ranked #5 of 20 Hotels in Saint Charles
Plymouth, Michigan
1 review
8 helpful votes 8 helpful votes
“Michelle at the Front Desk”
5 of 5 stars Reviewed October 10, 2013

I love this hotel!!! It is clean and very comfortable. I especially like Michelle who works at the front desk. She is helpful , friendly and courteous and always willing to help in any way she can. I would totally recommend this hotel to everyone. The breakfast is also nice!!

Stayed October 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 11, 2013
hank you for taking the time to review our hotel. I will pass on your kind words about Michelle and let her know she's doing a great job. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    97
    71
    19
    9
    2
See reviews for
68
48
9
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Springfield, Illinois
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2013

Stayed there for business the other night, and was very impressed. It's a very nice looking place - the renovations they've done over the last year all look great. The room was clean and fully stocked with amenities, plenty of towels, etc. My room had a decent sized refridgerator and microwave in it - my understanding is that all the rooms do now. The staff were great - Michelle, the young lady behind the counter, was very pleasant and efficient. I'll definitely stay there again!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 9, 2013
Thank you so much for taking the time to review our property. I'm glad you have noticed our improvements. I will make sure to let Michelle know she did a great job during your stay. Please come see us again when you are in the area!
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Monticello, Illinois
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2013

close to everything you could need, michelle at the front desk always quick to wait on you no matter how busy she is!. However the third shift desk clerk might help you if you can get him awake!. The location is within walking distance to a variety of resturaunts and a shopping center. Downtown St. Charles is also within walking distance and you can spend a day there just checking out all the shops and entertainment. There is also the Ameristar casino just down the road also within walking distance or short drive, or there is a cab service that runs the area at a reasonable price. Hotel has recently been renovated with many updates throughout the whole place. I stay here many times a week account employer puts us up there to await next trip home. Would recommend this hotel to anyone looking for a pleasant stay with plenty of things to do close by, Only complaint is sometimes we arrive late at night and always have to call the front desk or bang on the office door to wake the third shift desk clerk up. This problem is getting real old with this clown!. If you ckeck in late on Friday or Saturday you wont have that problem cause its sleephead's days off.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 11, 2013
Thank you for your kind words about your experience with us. I will make sure to address your concerns about the overnight shift. Thank you for continuing to stay with us and we look forward to seeing you again soon.
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Girard, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

This was a wonderful place to relax while conducting business! It has a relaxing feel to the accomodations, and a nice clean environment. If you want to have a nice atmoshpere while you are on a business trip or just somewhere to relax after spending the day in St. Louis, I would recommed Best Western Plus, Saint Charles.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 7, 2013
Thank you for your review! I'm glad you were able to kick back and relax in our newly remodeled hotel. Hope to see you again soon!!
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Poland, Ohio
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 5, 2013

nicely remodled place with beautiful rooms, staff very profressional, and accomadating. Breakfast excellent, rooms very clean and spacious. checking in with Amanda and checking out with michelle was great.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 9, 2013
Thank you so much for reviewing our prioperty! I will pass on your comments to Amanda and Michelle and commend them on their exemplary service. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Missouri, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2013

This was one of the best hotels we have stayed in! The hotel was nice, clean, very friendly staff (from manager to cleaning staff). We had a king room which was very spacious, the refrigerator in the room wasn't one of those little 2 shelf kind, we could fit 12 pack of soda and still had room for other things. The bed was very plush and comfortable, bedding had such a pleasant smell! The indoor pool was a very nice size, not dinky like most hotel pools we have seen. There is a nice patio area off the pool area with a bbq grill for guest use. The location is phenomenal! We were within walking distance to a variety of restaurants and a small shopping center which included a Bass Pro! There was a Dennys right on the lot along with a gas station/convenience store. We plan to make a return trip and will most definitely stay again!

Room Tip: King rooms are very spacious!
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, October 1, 2013
Wow! Thank you so much for your kind words! I am so happy to hear that your stay went so well and that our location and facility exceeded your expectations and met your needs. We look forward to seeing you again very very soon!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 22, 2013

We had a nice stay here and the people could not have been nicer to us. We were especially pleased that the manager allowed friends who rode in on their bikes to store the bikes overnight in a meeting room. The only reason any of us came was to ride the Katy Trail and we have a lot invested in our bikes, so a hotel that understands that and helps out is definitely a PLUS in our book. The facility was nice and clean and comfortable. The only problem we had was with our room keys as they were having ongoing problems with the encoding equipment. Hope that's fixed by now. The manager, Tom Mezines was very helpful to us.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgaler, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review, September 23, 2013
Thank you so much for reviewing us on TripAdvisor and sharing your experience. We love our Katy Trail riders and are working on adding other amenities such as a bike washing station to help our riders have a truly unique and pleasurable experience.

We did look into our key encoder issue and it looks like we have found a solution. I apologize for any inconvenience the key issues may have caused during your stay.

Again, thank you for taking the time to share your experience and I hope we will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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