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“Clean and nice. Careful about the "rate increases"” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1400 S. Fifth Street, Saint Charles, MO 63301   |  
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Ranked #6 of 19 Hotels in Saint Charles
Certificate of Excellence
Nashville, Tennessee
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Clean and nice. Careful about the "rate increases"”
3 of 5 stars Reviewed June 20, 2011

New hotel, clean with "suite" rooms, which include a "sitting area," which expands the average hotel room to approximately twice the size. Our room had 2 full size (seemed smaller than queen) beds with a sleeper sofa. Bathroom is larger than typical bathrooms. Has a tub with shower.
Clean.
Breakfast included, and had eggs and meat - typically turkey sausage, in either patties, or links. Sometimes sausage gravy. High carb focus, not friendly for those watching sugars and carbs. Breads, muffins, pastries, cereals, and make your own waffles. Chocolate or regular waffles. Most items were decent, but not restaurant quality.
Odd to get to the hotel. Very visible to the interstate, but the entrances are hidden. If you are exiting coming from St Louis, the ramp lane does not stop. Slow and take the first right, into the strip mall, then take the lane to the hotel. If you miss this, take a right at the first light, the light is for the Ameristar Casino, then its the 3rd entrance, which is for a banquet hall. Fair warning, this entrance can be blocked by vehicles parked for the banquet hall.
Had severe storms while there. The hotel has sound deadening glass, very helpful in sleeping through the storms.
Make sure you get your rate online and print it out. They attempted to increase the rate on a family member, by $30 a night, over what his confirmation stated. Stick to your guns. Due to this, lower customer service and value.
IMHO, the extra space was nice to have when visiting with family. If you do not need a the extra space, a Red Roof or Holiday Inn Express, might be a better, less expensive choice.
Customer service suffered, as in many cases, they had only one person on the desk, which may lead to delays in service. Locks sometimes forget, and you have to get the room key rescanned at the front desk.
Indoor pool area was clean.

Room Tip: On line. keep copy of rate, they push higher rates
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  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
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    10
    5
    6
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
Springfield, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2011

Definitely recommend. Stayed one night for concert at Family Arena (which was very easy to get to). We had a 2 bed suite with sofa area. Room was actually larger than it appears in photo. Clean with plenty of towels and bedding. Very friendly, helpful staff. There were plenty of breakfast choices and the attendant kept everything well supplied.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed March 17, 2011

All the staff including Jonathon and Reyne ensured our 3 day stay was comfortable from the guest laundry to the cleanliness of our very comfortable beds. Even though close to the interstate our room was quiet and we enjoyed the close proximity to the great shopping of Historic Main Street. Classical music greets the traveler in the elegant though not austere front lobby.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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st. louis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 7, 2010

This place is wonderful, clean, nice heated pool, big spotless rooms, friendly and helpful staff, nice breakfast, would recommend to all my friends and family. Good location, close to old town saint charles, casinos, good places to eat closeby, Bass Pro Shop, right off highway

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Illinois
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 6, 2010

I would highly reccomend this Comfort Suites to anyone wanting to stay in the St. Charles area! It was nice/clean, comfortable! The staff was kind, the breakfast was good.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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atlanta
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 22, 2007

The staff was extremely helpful and friendly. Room was spacious and clean. Lots of construction/remodeling going on. Location was hard to get to also because of construction. One of those motels that is at the point where it will immediately get better or worse. Hope better.

  • Liked — staff very helpful and friendly
  • Disliked — all the construction
  • Stayed October 2007, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 25, 2007

We stayed in the family suite and the room was very clean. The staff were very nice and polite. The breakfast was great. I'm giving the hotel a 2 because of the pool area. The water was hot on the surface and the room was 87 degrees and the water smelled like burned plastic. One of our daughters got a skin rash from the water. The water in the pool was greenish and had lots of "stuff" floating around. The smell in the air was that of chlorine and burning plastic. It was really hard to breath. The pool had a dark ring of dirt above the water line.

The room was the beauty and the pool was the beast.

  • Liked — The room
  • Disliked — The pool
  • Stayed September 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1400 S. Fifth Street, Saint Charles, MO 63301
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 71
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Also Known As:
Comfort Hotel Saint Charles
Comfort Suites Saint Charles
Saint Charles Comfort Suites

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