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“Our St. Charles Visit” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites St Charles

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Holiday Inn Express Hotel & Suites St Charles
2.5 of 5 Hotel   |   3098 Elm Point Industrial Drive, Saint Charles, MO 63301   |  
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Ranked #7 of 20 Hotels in Saint Charles
Plainfield, Illinois
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Our St. Charles Visit”
5 of 5 stars Reviewed August 3, 2014

We visited St. Charles to visit the old downtown and shop. The hotel was immaculate with friendly staff. the location was excellent. The breakfast was good as it always is in Holiday Inn Express. The location was excellent and convenient.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, August 15, 2014
We appreciate the positive feedback you've shared on tripadvisor, about our hotel. We try very hard, every day, to wow our guests with a clean hotel, friendly staff and all the IHG comforts guests have come to know and love. We will look forward to having you stay with us again.
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67 reviews from our community

Traveler rating
    37
    18
    9
    2
    1
See reviews for
25
13
6
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
St Charles
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 19, 2014

Visiting my daughter and grandsons, the stay was great, the grandsons enjoyed the indoor pool, great morning breakfast, and the room with a added kids room with their own flat-screen, bunk beds. Grandpa was a hit because of the facilities. The staff, care of the property and service were first class!

Don

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 28, 2014
Thank you for the great review. We'll keep up the good work and look forward to your next visit.
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

After driving several hours in the rain, we decided to stop in St. Louis and finish our trek home in the morning. This hotel is close enough to the hubbub of the city, or a little of the beaten pathand amore lowkey area if that is what you are looking for. There are plenty of restaurants and gas stations very close. The room was spacious, decor was current, bed slept amazing. The continental breakfast was awesome! Lots of variety. My complaint about breakfast is very trivial, I would do a slight upgrade on the plates and plasticware. I grew up on St. Louis and the staff at this facility didn't disappoint, typical St. Louisans, not very friendly.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 28, 2014
Thank you for taking time to review the hotel. We are glad you enjoyed your stay and the many items on the free breakfast buffet. Hope we'll see you again soon.
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Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

The room has lots of space and very clean. The hotel staff is friendly and very helpful with everything. I suggest going to Sugarfire smokehouse across from Elm Street for some great bbq! Also everything is brand new! Thanks for making my stay feel like home.

Stayed July 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 28, 2014
Thanks for the great review. We are glad you enjoyed all aspects of your stay. We agree...Sugarfire is a great new restaurant within walking distance of the hotel. They've been voted at the top of the list for BBQ in the St. Louis / St. Charels areas. Yum!!!
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Wisconsin
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 26, 2014

Check in was as expected. Nice young man at the desk. Entry area was clean and inviting. Bowl of apples at the entrance needs to be replaced -- well past their prime. Our room had a definite musty smell to it. I thought the smell might be due to the fact that the air conditioner was off. However, we turned the air on and the smell remained. I suspect there was an issue with the air conditioner. Room was large and bedding was clean. Air conditioner was noisy and no option to control it from a wall thermostat.

Breakfast was fine. Pool looked fine but we did not use it. Small workout room but machines were nice.

There are a few fast food places in very close proximity to the hotel. Convenient to St. Charles.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 8, 2014
Thank you for taking time to review your recent stay experience. We appreciate your feedback and have remedied the issues that you've mentioned. We were glad to learn your overall experience was pleasant. We'll look forward to your return visit to St. Charles MO.
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Stockton, California
1 review
3 of 5 stars Reviewed June 21, 2014 via mobile

I arrived at the hotel in tears at 2am. This after 4hrs sleep the prior night, 22hrs awake flying in from CA and with only myself vs. my party of 3. As constant tears but silent cries flowed from me, I explained to the male clerk (on Jun 17) my exhaustion also noting the time of my arrival (11hrs from check in) and asked if I could receive a slightly later check out. Not only was I told no, no empathy dispayed and treated as an inconvenience--he went on to inform me to please NOT bring pets into the room. REALLY? I had no pet having flown 2000 mi and couldn't understand why that was more pressing than being helpful to an out of state guest. A MILLION THANK You's and sincere gratitude to Miss
Janna who the following morning on Jun 18 listened the me by phone and immediately agreed to the 1additional hour I was requesting for more rest. Janna made the experience worth while. Thank you for your kind act of humanity!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 8, 2014
Thank you for your review. Sorry to hear about your trip getting to St. Charles. Traveling can very challenging sometimes. We care very much about our guests and I apologize that the night clerk did not respond in a more empathetic way to your situation. We hope your travels back home went smoothly and that we might have an opportunity to be of service to you again in the future.
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Kasson, Minnesota, United States
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 10, 2014

We were placed in the room above the lobby and entrance. This was a special room with very high ceilings and extra square footage. It also had an extra living area with more furniture. Nice hotel and friendly staff. There is not much in the immediate walking area but I would stay here again.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, July 8, 2014
We appreciate you taking time to review the hotel. We love to hear we are doing a good job for our customers. We'll look forward to seeing you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites St Charles

Address: 3098 Elm Point Industrial Drive, Saint Charles, MO 63301
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites St Charles 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Come and see the newest Holiday Inn Express Hotel & Suites located in St. Charles, MO. Great central location for all of your traveling needs. Everyone will enjoy local attractions like the historic downtown St. Charles, The UMB Bank Pavilion Concert Series, and the St. Charles Convention Center. Just a few miles down I-370 are St. Louis Mills Mall, filled with shopping, restaurants, indoor ice skating, glow in the dark golf, bowling, theatre & mini grand prix. While you're here go visit great places like the famous St. Louis Arch, City Museum, Busch Stadium, and the St. Louis Zoo. Nearby the hotel there is the Ameristar and Hollywood Casino, Bass Pro Shop, Cabella's, and Mid Rivers Mall. We pulled out all the stops when it came to comfort and design for our guests. When you enter our glorious; two stories lobby you will see directly in front is a wonderful built in aquarium full of beautiful fish. While enjoying our Hotel in St. Charles Missouri, take advantage of all the great amenities like indoor heated pool, fitness center, and our fabulous Express Start hot breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites St Charles

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