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“Good choice” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites St Charles

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Holiday Inn Express Hotel & Suites St Charles
2.5 of 5 Hotel   |   3098 Elm Point Industrial Drive, Saint Charles, MO 63301   |  
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Ranked #7 of 19 hotels in Saint Charles
Sublette, Kansas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good choice”
4 of 5 stars Reviewed October 5, 2013

We stayed there this summer and it was a good choice for our family while visiting St. Louis.
The staff was helpful and gave us the best pizza advice ever. It was Imo's pizza down the street. We enjoyed our stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, March 28, 2014
May is almost upon us again...It seems like it was just May. Where does the time go? March definitely came in like a lion but looks like it will leave us like a lamb. Spring is just around the corner and we are looking forward to being of service to you, again. Please let us know if we can help with a future reservation.
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58 people have reviewed this hotel

Traveler rating
    34
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    7
    2
    1
See reviews for
20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Havana, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 1, 2013

Checked in on Friday 8/30/2013. Had to wait for half hour, clerk did not know how to check people in. Got to the room and my husband had to fix the toilet, it was not hooked up correctly. My sister had to have 4 different keys in an hour and one still never worked. The air conditioning was not working in rooms, the pool was extremely hot and the foyer was freezing.
Then read the following rules, 1. Do not move the tables (put them together) in the cafeteria, 2. can not have alcohol in the public places, 3. quiet time is at 10. Then Saturday night we get back and some of my items were missing. We felt like we were under watch the whole time we were there. Not a place for fun, staff unfriendly. We will not be back.

Room Tip: Pick another hotel
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, September 16, 2013
Dear Glenna m,

Thank you for your review regarding your recent stay at the Holiday Inn Express & Suites St Charles, MO. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Dhan M
Case Manager
IHGCare
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GALENA,OHIO
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2013

We stayed as a stop over on way to Branson. Quick drive to historic St Charles and Ameristar casino. Check in was fine, although we had to wait a bit as the front desk person was on phone to a customer for a while. He did apologize. Not really complaining as he was taking care of that customer. Had to remind him for priorty club "goody bag" The rooms were clean and comfortable . We enjoyed the breakfast. I would definitely stay here again!

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, March 28, 2014
Thank you for taking time to post your comments regarding your stay. We are getting geared up for a busy summer and are so happy the harsh days of winter are behind us. We hope you might be traveling back to our area this year and we can be of service to you once again.
We appreciate your business!
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Montello, Wisconsin
2 reviews
5 of 5 stars Reviewed July 5, 2013

I had a great stay at the HI Express. The staff was very friendly and helpful; Isaac at the front desk was a great host, and the manager and breakfast concierge were fantastic. I was there several weeks and the rooms were all very clean. I loved the little touches that showed they care, fresh flowers upon entry and helping our group feel at home. Thank you to you all for making my extended time away from home better than expected.

Hotel is in an open area that allowed for nice walks and runs, but within walking distance to many restaurants.

Room Tip: All the rooms I stayed in were equally nice on the 2nd and 3rd floors.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, March 28, 2014
We haven't seen you in a while. We are hoping for another visit from you. Isaac is keeping your room ready...Hope all is well and we see you soon.
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Keller, Texas
Top Contributor
89 reviews 89 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 28, 2013

I always have a good experience at Holiday Inn Express locations. I love the triple sheeted beds! The breakfast could have been a little better, but still a great stay! This location is close to 370, which is great for getting to the airport or around town, but not a good location for walking around old downtown St. Charles. You'd definitely have to have a car or shuttle to get to old downtown.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, March 28, 2014
Thank you for your kind comments about your stay with us. Are you planning another trip to St. Charles this summer? They have started the new enhancements to the St. Louis Arch grounds and we are really looking forward to the improved visitor experience it promises to bring. We look forward to helping you make your reservations soon
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Kansas City, Missouri, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 4, 2013

The room was clean. The desk Clerk was very pleasent to deal with. He upgraded me to a nicer room cause I am a Platium member. The walls down the hall are all marked up from I assume the cleaning maid carts. Looks bad.
The issue that really ticked me off was the breakfast is served from 6:30 to 9:am. That is fine but every other Holiday Inn I stay at at least lets you get in and have a muffin or a bowl of cereal before hand. BUT not here. They have the doors closed and NO ONE comes in before 6:30 exactly! There were two young ladies waiting outside but getting frustrated. I saw what was going on and just decided to go down the road and buy something. Give me a break! How much money are they saving by doing this?? Stupid. A lot of BUSINESS TRAVELERS get up and head out before 6:30. Vacation people like to sleep in cause Daaa they are on vacation.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, May 28, 2013
Dear Ken M,

Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We're sorry you were not satisfied with the service you received from the breakfast staff. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Terre Haute, IN
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 22, 2013

This is a beautiful and spotless clean quiet hotel tucked away in an industrial park about 10 minutes from Mid Rivers Mall and St. Louis Mills Mall surrounded by a multitude of quick food choices. The management and staff at this site go out of their way to provide the ultimate in concierge type service with a dedication to details. It is obvious they care and are hands on. The decor is modern and looks new with the property being only 4 years old. Large rooms and suites available. Comfortable beds. Nicely appointed baths. Shower head mounted high in tub with streaming not beading. Ample parking. Breakfast had a "to go" and tray option to take to rooms. Plentiful breakfast featured hot and cold items: pancake machine, egg cheese omelets, bacon and big cinnamon rolls with the cereal, fruit, yogurt, juices and breads. Quiet rules due to 2 floors design with pool behind breakfast area of tables off lobby. Small "lounge" or sofa area by check in desk rather than near TV in breakfast area. Business center with computer. Priority club upgrades possible.

Room Tip: Hotel is tucked away in an industrial park off the major roadway so all rooms are quiet.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEStCharles, General Manager at Holiday Inn Express Hotel & Suites St Charles, responded to this review, March 28, 2014
I love the detail you shared about our hotel. We are so happy to learn you had such a positve experience during your stay. We work hard to keep the hotel clean and the staff trained to accommodate our guests to the best of our ability. Hopefully you'll have another trip to our area and we can be of service again. There are always fun festivals going on at Frontier Park in Historic St. Charles...maybe we see you then
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Additional Information about Holiday Inn Express Hotel & Suites St Charles

Address: 3098 Elm Point Industrial Drive, Saint Charles, MO 63301
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites St Charles 2.5*
Official Description (provided by the hotel):
Come and see the newest Holiday Inn Express Hotel & Suites located in St. Charles, MO. Great central location for all of your traveling needs. Everyone will enjoy local attractions like the historic downtown St. Charles, The UMB Bank Pavilion Concert Series, and the St. Charles Convention Center. Just a few miles down I-370 are St. Louis Mills Mall, filled with shopping, restaurants, indoor ice skating, glow in the dark golf, bowling, theatre & mini grand prix. While you're here go visit great places like the famous St. Louis Arch, City Museum, Busch Stadium, and the St. Louis Zoo. Nearby the hotel there is the Ameristar and Hollywood Casino, Bass Pro Shop, Cabella's, and Mid Rivers Mall. We pulled out all the stops when it came to comfort and design for our guests. When you enter our glorious; two stories lobby you will see directly in front is a wonderful built in aquarium full of beautiful fish. While enjoying our Hotel in St. Charles Missouri, take advantage of all the great amenities like indoor heated pool, fitness center, and our fabulous Express Start hot breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites St Charles

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