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“Hotel is Great---Casino Not So Much” 4 of 5 stars
Review of Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
4.5 of 5 Resort   |   1 Ameristar Boulevard, Saint Charles, MO 63301   |  
Hotel amenities
Ranked #4 of 20 Hotels in Saint Charles
Certificate of Excellence 2014
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Hotel is Great---Casino Not So Much”
4 of 5 stars Reviewed August 2, 2014 via mobile

I celebrated my birthday and Thanksgiving at this Ameristar near St. Louis . A gorgeous room. It was clean and very plush. St. Charles is a quaint town with quaint shops so that was enjoyable as well. The casino was nice but the payoffs could have been better. I played quarter slots for over an hour and didn't have one win! The Thanksgiving buffet was delicious and the on site restaurants were very nice with good food.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
    249
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    28
    15
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Louisville, Kentucky
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 1, 2014

Nice hotel. However, smoking was permitted in public spaces, which was annoying. Very nice indoor/outdoor pool. Suites are spacious and bathrooms very large. Overall, a nice place to stay, but better choices may exist if you are not gaming.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st. louis, MO
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 31, 2014

Loved the large room with living area- sofa chairs and table . Bathroom large with separate bathroom for toilet. Bed comfortable but wish there were extra pillows. Clean room , well except for the beer bottle in the trash can hidden behind the chair. Great location and will stay here again.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville, Illinois
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 25, 2014

This was very nice hotel that was the start of a tour of the Katy trail which is just a few yards away from the hotel. The check in was a little flawed but I self corrected the desk clerk. The room was beyond fabulous with luxury accommodations. There was a sunken living room area with large screen TV and couch and recliner. The bed was excellent and everything in the room was outstanding. There was no late night noise like I have experienced in other casino hotels. I was a great start to a great trip. Parking is free and plentiful.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review, September 21, 2014
Thank you for taking the time to post your experience on tripadvisor, Mike. I am pleased to see you had a comfortable and quite stay. We thank you for pointing out a time where our service wasn't perfect. I allows us the opportunity to improved. Thank you for being our guest and please come back to visit soon.
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Saint Louis, Missouri
1 review
4 of 5 stars Reviewed July 22, 2014

Room & view were very pleasing aesthetically. Tub in jacuzzi Suite was set in the window... Very romantic... But the stopper was broken.

Jacuzzi Jets in both indoor & outdoor pool area seemed to be malfunctioning & ridiculous amounts of sand on the floor of the outdoor hot tub.

Room Tip: Non smoking rooms look more updated... Nicer color scheme. Prefer room with pool view/ city view...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review, September 10, 2014
Thank you for sharing your review, Moni. I am so pleased you enjoyed a romantic stay with us. I do, however, apologize for the experiences with the Jacuzzi tubs. We perform regular inspections and maintenance and it sounds like we dropped the ball during your stay. I will forward to the property team for review. Thank you for being guest and we look forward to welcoming you back.
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Springfield, Illinois, United States
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel itself was beautiful - check in was fast/fine. The room was gorgeous and very large - the bathroom to die for - TONS of space, VERY nice! However, the bed was very uncomfortable (we both slept terribly and tossed and turned all night - could not get comfy!) and the temperature in the room vascillated from freezing cold to boiling hot, like there was no insulation on the exterior wall so as soon as the A/C stopped running the room heated up instantly. Then the A/C would kick on and it would immediately chill down - this cycled over and over and over so it was never comfortable. We went with another couple who did not have this issue so we think it was our particular room and we would stay again (hopefully we wouldn't get the same room!). The room was quiet even though we were near the elevator (surprising!). Truly beautiful decor throughout! Really fun bar/club in the hotel with a great band playing that night also - lots of fun! Also had a great dinner at the steak place in the restaurant - excellent food!

Room Tip: We stayed in 1108 - I would recommend NOT staying in that room! :)
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan A, Guest Relations Manager at Ameristar Casino Resort Spa St. Charles, responded to this review, September 10, 2014
Wow, it certainly sounds like you enjoyed your stay at our property, Dana.! I apologize for the inconvenience of the AC. We perform regular inspection and maintenance and it sounds like we missed this defective unit. We will work hard to impress you during your next stay. Thank you for the kind words regarding the live entertainment, food, decor and for being our guest. We hope that you do not wait too long to visit again.
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Edwardsville, IL
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 13, 2014

Ok, I like safety like anyone, but come on, instead of people to wait on me or bring me a drink at the pool, I saw security guards, patrolling the area. I get it, we wanna be safe, but I was there to relax, kick back and enjoy tunes and the beautiful pool. I would love for there to be some wait staff that could call security if need be. There was even a guard at the door to the pool. You have to use your card key and have a wrist band to get in, so why a guard. Weird. The room was very pretty, although the mattress was one of the worse I've ever slept on. Staff at front desk were very good and very friendly. Very easy to get to property, parking perfect. Prices were decent. Didn't get to enjoy the restaurants.

Room Tip: The views are good on either side. Pool side or riverside.
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  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint Charles
#4 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles

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