We chose this hotel based on reviews from various websites and we were disappointed to say the least. Upon arrival, we were crunched for time and had an appointment at the spa. I explained this to the valet and asked what was the fastest way to park so we could make our appointment. He talked for what seemed like 5 minutes, trying to be helpful but in the end, just ended up taking the car and parking it for us. We ended up having to grab our own bags. We ran in to drop them off at the check in with the hope of picking them up after the appointment and completing the check in process then.
The attendant basically made us go through the check in process which obviously took longer. We had asked for a river view room, towards the end of the hall, preferably away from people because we have small kids and didn't want them to wake up when folks come back from a late night out. Based on our request, she first tried to give us a room on the same floor as the pool/spa/gym (obviously that would have been noisy and busy) but then thought a better idea was to give us a pool view room 2 doors from the elevator a couple stories up.
We then went back and asked if we could switch rooms for the very same reasons we mentioned. This time speaking to a different person. We did ultimately get a room that met our requested qualifications. The rooms themselves seemed decently appointed and had enough space in the 2 queen room for a family of 4. However, unfortunately not very clean. My wife literally had to walk to the house keeping cart that was coming down the hall, took some supplies, brought them back to our room to clean the dust rhinos, hair, pieces of an old brush, etc. off the floor. All the while, the house keeping staff was yelling at my wife to come back with their stuff. Really, did you think she was going to try to steal your mop in front of you, while staying as a guest in the hotel? Instead, you could have offered to rectify the situation. Day 3, I killed a roach off the window...really, 20+ stories up, a roach.
Went to use the pool. The card reader didn't work so the person nearest to the door kept having to get out of the pool to let people in. Could have been left open, could have set a pool attendant, could have fixed the card reader, etc. While it was a nice size and did have a hot tub area that seated several people, it was an indoor/outdoor pool. Essentially, there was supposed to be several plastic pieces that hung as a curtain covering a connection from inside to outside. Had all the pieces of plastic been intact, I'm sure this would have been much more effected at preventing 30 degree air from blowing in every time someone opened the door. Despite that, the water was a decent temp. The pool was 4 feet deep which isn't exactly friendly for small kids.
On check out, we mentioned some of the disappointments we had during our stay and for our trouble, they offered to pay for breakfast as we were leaving after 10AM. If you read our review of the Falcon Diner, you can imagine my response. Considering how much we paid to stay there, that it was allegedly a 4 star hotel and that our experience was sub par to say the least, I would have expected them to offer at least one of our nights free or something that was more of a substantial gesture than the empty offer of breakfast after we had already checked out and it was almost time for lunch. By the way, 3 of the 4 restaurants are closed on Sunday and Monday (and for breakfast). Not that it mattered because we left the hotel to eat but having stayed at other similar hotels, it was not something we thought we needed to ask about when booking our reservation.
After sharing our experience with other friends that have stayed in the area, we will not be going back there; nor will be recommend it to any of our friends. I've had much better stays at much lower rated hotels. They should be embarrassed to charge that much for that kind of experience.
By the way, in case you were traveling from out of state and weren't aware, people can smoke indoors in Missouri hotels, restaurants, etc. so you may want to keep that in mind as you make your travel plans. It's been a while since I had to request a non-smoking table or room. I never realized how pleasant it was to be in a smoke free environment until I was exposed to the smoke again rolling my kids in their stroller through the lobby/hallway/restaurants of the hotel.
- Official Description (provided by the hotel):
- The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more less
- Reservation Options:
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- Also Known As:
- Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
- Ameristar Hotel Saint Charles