I was at Ameristar St. Charles for a few days because of a meeting/conference thing with work and they held it here. Personally, I loathe casinos. I don't understand the appeal of them at all - that said, I want to give this place a fair review.
The rooms are generally nice. They have this sunken living room thing going on, which is cool I suppose. The bathroom was large and well appointed and quite large. My only issue with the two rooms I was in was:
- bed linens weren't the greatest. Fairly rough and cheap feeling sheets. Cheapy feeling pillows.
- could have used a bit better dusting across the board.
- the hilariously slow way the door closes. You think it's going to all nice and smooth, but at the last minute it slams. Not really an issue (except your door always seems to be slamming) but a kind of hilarious design flaw
The staff in the lobby was nice and friendly the few times I dealt with them. The lobby is a handsome space but it reeks of chlorine from a nearby fountain.
The conference spaces were fine. We had a good support staff with the AV and event management teams. No issues there. The conference area is quite large and spacious. Snacks and meals handled by the conference area were pretty decent which is interesting because snacks and meals in the casino section were disappointing.
My main issue is the food options in the casino area. There's a sports bar (ate there twice) and a diner (also twice) - we tried to dine at the steak house they have but it closes at 9pm.
The diner and the sports bar and room service seem to have all a very similar menu - I think there are some items on all these menus; for example, the "Players Breakfast" which I assumed would be awesome, because, you know.. I'm a playa. But was the saddest eggs I'd even seen. And the saddest cold bacon and toast. The food was a struggle. There were no bright spots.
(favorite story: at the sports bar place, we were told that we couldn't sit in one section because they needed to clean that area so they wouldn't get mice. somehow, I think in restaurant management 101, that may be item #1: "don't mention mice, rats, roaches, or other vermin to customers")
Oh, and how could I forget: coffee. By the second day, I was thinking of hiring a cab to take me somewhere to get a decent cup of coffee. Lousy diner-quality coffee.
Finally, cigarette smoke. I realize it's a casino and this is something that casino-people expect, but it is insane to run into cigarette smoke indoors and in restaurants. You can't escape it. Even the non-smoking areas will get clouds of smoke floating through them. Casino-folk don't seem to mind. Bless their little hearts.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your feedback and for staying with us. We appreciate hearing what our guests think and I apologize if you weren't completely satisfied with your experience. I will pass your review along to our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.