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“Beautiful Resort” 5 of 5 stars
Review of Ameristar Casino Resort Spa St. Charles

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Ameristar Casino Resort Spa St. Charles
4.5 of 5 Resort   |   1 Ameristar Boulevard, Saint Charles, MO 63301   |  
Hotel amenities
Ranked #4 of 19 hotels in Saint Charles
O'Fallon, Missouri, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Beautiful Resort”
5 of 5 stars Reviewed August 8, 2013

This place is amazing! I didn't want to leave. We walked into this hotel and the lobby is beautiful! Went up to our room and it is first class all the way! We loved this place. We had a non smoking king bed and it was awesome. 3 flat screen tv's. I loved the tv in the bathroom. The bathroom is huge. Separate shower and tub. Very very nice. The bed was a little hard but still good. The swimming pool is really nice too. Loved the separate sitting room from bedroom. I can't wait to go back.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 21, 2013
I'm glad you enjoyed your room and its amenities, Susan! Thanks for staying with us and for sharing your review. We look forward to your return.
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329 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Chicago, Illinois
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 6, 2013

We were here for a ladies spa day/overnight trip. The spa is awesome - I would recommend getting there early so you can have the steam room, sauna, whirlpool and lounge open. It was perfect for a ladies weekend - we spent a long time in the spa and are still talking about those showers.

The room was equally amazing - I had no idea they were going to be so big. The bathroom is huge, with a separate whirlpool tub and shower - and a TV! And there were 2 double beds, plus a sitting area with a 3rd TV, couch and table. It was awesome.

The only unfortunate thing was that you can smoke almost everywhere in Ameristar, which is disgusting. It wasn't too pleasant walking out of our room into a smoke-filled hallway or elevator lobby. I definitely had to throw all my clothes into the wash as soon as I got home. Also, we arrived really early the day we were to check-in (or spa services started at 9am) and the front desk said our room was already blocked off for us and they would notify us "soon" when we could get the key - but they never actually called until 20 minutes after check-in had started (after 2pm). So, hanging out in the spa with all of our luggage wasn't so cool, but the amenities made up for it!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis Missouri
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 5, 2013

Children and family atmosphere.

Tips

Spa / Pool Level 5 of hotel
Pool strictly enforced to 18 and over after 9 p.m.
Rooms face river / parking lot- highway (specify on reservation but it is first come first served)
My preference - high floor facing river
Early arrivals notify front desk you are on premises so they can prepare your room for an early check-in
We arrived at noon and our room was available. Noticed later check-in always had a wait at front desk

Pros: Sunday Champagne Brunch, allow early check-in when available

Cons: No business center - They do allow you computer access at bell stand
Pool BAR closes at 9 p.m. (sometimes as late at 10 p.m.) So bring your own cooler (do not allow glass) to adult pool time

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 9, 2013
I'm glad to hear you enjoy Sunday brunch with us. Thanks for sharing your feedback and for being our guest!
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SW Missouri
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 1, 2013 via mobile

I booked this hotel based on the 4 star rating and reviews. Big mistake. We should have known it was going to be bad When we pulled up to the hotel and there was no bell man available. We checked in and had an issue with the tv. We asked to be moved to another room. Guess what. That tv didn't work either. We called the front desk and we were told they have been having issues with their tv system for several days! Rooms are spacious and bathroom was big but the floor had not been vacuumed. Horrible uncomfortable bed and pillows that were like rocks. We woke up at 5:30 in the morning went downstairs and complained and checked out. They refunded back $60 of our room and were not too concerned with our concerns.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 8, 2013
I’m so sorry for any inconvenience during your stay. We did have a few days where our televisions lost signals. Our AV team worked on the issue and it is now completely resolved. We’d like to follow up with you about your stay. Please feel free to send your contact information to AtYourServiceSC@ameristar.com and one of our team members would be happy to get in touch with you. We want to ensure all of our guests enjoy their stays so we greatly appreciate your feedback and hope you give us another try.
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Indianapolis, Indiana
Top Contributor
52 reviews 52 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 31, 2013

First Class accommodations in this Resort Spa Casino. Pardon the vernacular, but these suites are “sweet”. A large suite that was extremely comfortable with an oversized bath, separate huge shower, a sunken living room, and flat-screens televisions in the living room, bedroom and “bathroom”. Large commode area (water room) with privacy door. Double sinks in bathroom, floor-to-ceiling windows in the main area with a nice view of the Missouri River. Modest upscale flooring, furnishings and beautiful wall art. Complimentary wireless internet and a comfortable ergonomic desk chair and desk for business. No charge for local or long distance calls. All carefree living and enjoyment for leisure but functional for business. The only opportunity for improvement was the housekeeping crew who did not service the room until after 4:30pm. We left the room 3 times to accommodate them, only to return disappointed.

Great amenities like a connecting indoor/outdoor pool coupled with large hot tubs inside and outside. The outside pool comes with a bar and a great bartender. We took advantage of the spa, shopping, casual dining, fine dining, and gaming, just to name a few, right there on site. No need to leave! Until check-out!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 30, 2013
I'm glad you enjoyed your suite and our pool area! We really appreciate your review and I'll pass your feedback along to our housekeeping team. Thanks for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed July 29, 2013

Very clean a tv In the bathroom, and indoor and out pool and 2 hot tubs! This is by far the best hotel we have stayed at in a Long time!
The staff is very nice and the food Is amazing! I recommend it to everyone who is undecided on where to stay!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 5, 2013
Thanks for your recommendation and for staying with us! We love it when we wow our guests and are so glad you enjoyed your visit.
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Normal, Illinois
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2013

The rooms are huge and very modern. Everything is spotless. A little pricey, but this is the best you will find in the Midwest. Very big, Vegas style casino. Was pretty packed on a Saturday night, but we still had no problems getting machines or spots at tables. Could use a few more roulette tables maybe Other than than its great. East to find. Plenty of parking. A great weekend getaway either as a group of friends, or a trip with a significant other. Super huge indoor/outdoor pool. Highly recommended.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara M, Social Media Coordinator at Ameristar Casino Resort Spa St. Charles, responded to this review, August 5, 2013
Thanks for your feedback and for your recommendation! I'm glad you had a nice weekend getaway, Philip, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ameristar Casino Resort Spa St. Charles

Address: 1 Ameristar Boulevard, Saint Charles, MO 63301
Location: United States > Missouri > Saint Charles
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint Charles
#4 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Ameristar Casino Resort Spa St. Charles 4.5*
Official Description (provided by the hotel):
The Ameristar Casino Resort Spa St. Charles is a 397-suite luxury hotel in the St. Louis area with many rooms containing floor-to-ceiling windows overlooking the Missouri River or the city below. This new, all-suite hotel features a 7,000-square-foot full-service spa with an indoor-outdoor pool. Have a great time at the region’s largest casino, an action-packed night club or one of seven restaurants. You’ll really get star treatment during your Ameristar vacation in St. Charles. ... more   less 
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Also Known As:
Ameristar Casino Resort Spa St. Charles Hotel Saint Charles
Ameristar Hotel Saint Charles

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