Stayed here last week and parked in their lot for 4 days. When returning to St Louis Airport they have you call from a courtesy phone in the luggage pickup area and I was told a shuttle was already on the way. I waited 25 minutes and called again from my cell and was again told, shuttle on the way. Another 25 minutes later I rolled my luggage to the taxi area and took a taxi ride across I 70 to the Pear Tree. I was not very happy when I went to the desk and ask for the manager and explained what had just happened. I was reimbursed for the taxi fare and given an apology. I contacted customer relations and another apology.
Don’t make the mistake I did, 50 minutes standing at the curb at the door where I was told wait. I witnessed every other hotel servicing the airport drive by at least 3 times while waiting. This is on my never ever again list!