I am not the type of person to write such lengthy reviews, but this was such a horrible experience, that I had to, as a service to all travellers and fellow away-from-home workers. The following is a true story: We are a crew of 6 archaeologists from a company based in Memphis, and were here in Rolla for several weeks to conduct a survey in the Mark Twain National Forest. The following is a summary of the various problems we have had with this establishment....
1) Our business manager booked three rooms at a weekly reduced rate. She spoke to the proprietor, Bill, who quoted a price that was agreed upon. When we checked in and paid for the rooms for the week (in advance), the price was significantly higher than was quoted. When this was brought to the attention of the desk clerk, Joanna, she said the "surcharge" was because they had to pay someone to bring in and set up the microwave and mini-refrigerator, then she recommended that next time we should get any agreed-upon rates in writing with the owner Bill. OK, being the reasonable customers we were, we decided not to make a big issue of this and let it go. This was on Monday.
2) Several days later, on Thursday, we inquired at the front dest when they usually changed towels, emptied garbage, cleaned, or made the beds. We were informed at that point that because we had the rooms on a weekly rate, they only cleaned the rooms ONCE A WEEK. If we wanted fresh towels, we would need to exchange them with maid service, or at the desk. Also we were informed that we could empty our own trash in the dumpster across the parking lot or "leave it outside for the maid." Being a field archaeologist, I've had some pretty unusual hotel experiences-- and after a career of staying in economy lodging, this was a first....having to take out my own trash, much less having the room serviced only ONCE every seven days. Behind the front desk they had taped a sign for their employees that read, "Do not clean rooms 106, 107, and 108 except for Sunday." We began to feel like we were being an inconvenience to them.
3) We dealt with the overall indifferent attitude toward service for two weeks. Other issues with the hotel not related to actual service included their advertised "Wireless high speed internet." Seems that not all the rooms can pick up the signal, and those that do can get it intermittently and it is VERY SLOW when we did get it. This was even on weekday mornings (before 7 am), when the hotel was less than half full.
4) On the third Monday, my co-worker and I came in to pay in advance at the front desk. Sharon checked us in and issued us new key cards. With a smile she said "If you have any problems with the key cards, bring them back in and I'll rescan them."
----My key did not work, so I went to the front desk to have Sharon rescan it. She was not as pleasant as she was five minutes before and in a condescending voice told me that I was probably confused and had the wrong room key, and that I would need to bring the other 5 persons in to the Econo-Lodge Rolla office and she would have to rescan everybody's key...again. Half-joking, I gave here my non-working key and replied, "Maam, I believe you may have been confused, as when you handed me the card key you told me it was for my room (room #106)."
----Sharon became extremely unpleasant and insulted when I made this comment, saying a "boy" such as myself should "learn to respect their elders." This agitated me as I informed her (and Joanna, who stood at Sharon's side and was nodding her head), that I was 40 years old and an elder myself. Sharon informed me she was "57 years old and old enough to be your [my] mother." Then asked to speak to my "superior." I then told her she was speaking to the "Superior," but if she wanted to talk to my boss in Memphis, I would gladly dial the number on the mobile phone. Sharon did not want to speak to him, despite the fact he is 3 years her junior.
----I then voiced to Sharon and Joanna that we had spent nearly $2,000 for three rooms for two weeks, were very quiet as far as guests go (working 10-hour days in the woods make one very tired), and did not deserve to be treated as if they were doing us a favor by putting a roof over our heads, they both became very animated and berated me. "We don't have to put up with this crap from people like you!" When I brought up the fact they were in a service industry, Sharon scoffed, saying "We don't have to serve you." At one point Sharon grabbed my arm, and I told here to please refrain from physical contact, to which she sensibly obliged. I called in a couple co-workers to witness what was happening, as I could see this situation was quickly escalating. Walking out the office, I informed the front desk we would be checking out that day.
....we originally planned on staying at the Econo-Lodge Rolla for at least 4 more weeks....
An hour later we were checked in a block up the road at a comparably priced Inn, with a much friendlier staff and amenities that the Econo-Lodge was lacking...such as hair dryer, bigger-sized rooms, and a good internet condition.
I will spend the night under a highway overpass rather than patronize this Econo-Lodge in Rolla again. I have never ever been treated like this, as a hotel patron. I have stayed at other Econo-Lodges before, and one of the resons why we selected the one in Rolla was because we had a satisfactory experience at the one in nearby Lebanon, Missouri ( we were there for 7 weeks total).
The Econo Lodge in Rolla is a blight on the good reputation of the entire hotel chain. I will think twice before staying at an Econo Lodge again, whether for business or for a family vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.