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“Luxury Accomodations at discounted prices” 4 of 5 stars
Review of BEST WESTERN Coachlight

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BEST WESTERN Coachlight
1403 Martin Springs Drive, Rolla, MO 65401   |  
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Ranked #6 of 13 Hotels in Rolla
Gillette, United States
1 review
“Luxury Accomodations at discounted prices”
4 of 5 stars Reviewed July 31, 2014

The night staff worked hard to ensure our stay was enjoyable, Although late at night, the desk clerk was friendly and anxious to help us with finding a room. The beds were perfect for a long day on the road.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at BEST WESTERN Coachlight, responded to this review, August 1, 2014
Thank you for choosing the Best Western Coachlight Rolla, as well as thank you for taking the time to fill out a review of your stay.
By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    46
    31
    25
    14
    6
See reviews for
56
25
13
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
California, United States
1 review
4 of 5 stars Reviewed July 30, 2014

The hotel was great in all other ways except for the Wi-Fi. We never got my laptop to connect, but my daughter's tablet connected. Unfortunately, the connection was better at the pool than our room. The Wi-Fi center person tried to help me, but his final suggest was to go to the lobby for Wi-Fi. Not possible when traveling with kids. The room was wonderful, clean and the breakfast was very good. Our only issue was the Wi-Fi...I'd recommend this hotel as long as you didn't need Wi-Fi.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at BEST WESTERN Coachlight, responded to this review, July 31, 2014
Thank you for choosing the Best Western Coachlight Rolla, as well as thank you for taking the time to fill out a review of your stay.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently in the process of trying to boost our signal so our guests can enjoy the comfort of our WiFi in their rooms.
Thank you again for choosing Best Western Coachlight Rolla, and we apologize for any inconvenience we may have cause you.
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Lebanon, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 25, 2014

Found the accommodations quiet pleasant. Extremely friendly, helpful staff. The Man at the front desk was extremely helpful with information about the area. Reasonable rates. Will be revisiting this hotel as we visit our son at Collage in Rolla.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at BEST WESTERN Coachlight, responded to this review, July 28, 2014
Thank you for your recent stay with us!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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Bossier City, Louisiana, United States
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 23, 2014

When we arrived--after driving 8 hours-- we were told our room was not ready. After expressing our exhaustion and disappointment, we were given an upgrade to a larger room on the quiet side of the property for the same rate,
I appreciate a business that will own up to mistakes and work to correct them to accommodate the customer. Because of the way our situation was handled, we would definitely be willing to stay there again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at BEST WESTERN Coachlight, responded to this review, July 28, 2014
Thank you for providing us with information on your stay.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livonia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2014

Well, I did not want to pay much because I was just sleeping between long drives, and I definitely got what I paid for: not much. The carpet was soaking wet, the room and air unit smelled like mildew, the remote control was only partially functional, and I killed a roach in the bathroom. The guy at the desk was nice though.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe R, General Manager at BEST WESTERN Coachlight, responded to this review, July 16, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.

If I can provide any further assistance, please don't hesitate to contact me directly at 573-341-2511.
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Crowley, United States
1 review
2 of 5 stars Reviewed July 10, 2014

don't make reservation for rooms next to each other if you are going as a group because they don't care they will put your teenage daughters as far away from you as they can because they don't care if they put 19 year old girls somewhere they don't feel comfortable and can not sleep because they gave their room away after the reservation was made the week before in person and was told that the rooms needed to be next to each other and they where when it was made but by the time we got there they gave one away

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe R, General Manager at BEST WESTERN Coachlight, responded to this review, July 11, 2014
Thank you for choosing the Best Western Coachlight Rolla, as well as thank you for taking the time to fill out a review of your stay.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you.

We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rolla, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

Overall this is a nice property, the staff was great and overall it's a decent value. The only significant complaint we had was that one of our rooms still smelled of smoke and needed a new mattress. We've stayed here before and would likely stay here again.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe R, General Manager at BEST WESTERN Coachlight, responded to this review, July 8, 2014
Thank you for choosing the Best Western Coachlight Rolla, as well as thank you for taking the time to fill out a review of your stay. We are sorry that the room smelled like smoke and it could be that we put you near our other smoking rooms. I apologize for this as well as the bed feeling lumpy. We are in the process of changing out room furniture and we will definitely put this on our list is to check beds. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Coachlight

Address: 1403 Martin Springs Drive, Rolla, MO 65401
Phone Number:
Location: United States > Missouri > Rolla
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Rolla
#5 Business Hotel in Rolla
Price Range (Based on Average Rates): $
Number of rooms: 85
Official Description (provided by the hotel):
The Best Western Coachlight is conveniently located with easy access to Interstate 44 and key area attractions and business locations including University of Missouri-Rolla, Fort Leonard Wood, legendary Route 66 and local wineries. The hotel is the ideal base for sightseeing, golfing and river activities. Hotel guests will appreciate nearby dining options such as the adjacent Sirloin Stockade, Tater Patch, and Waffle House restaurant. ... more   less 
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TripAdvisor is proud to partner with Expedia, Priceline, Orbitz, Travelocity, TripOnline SA, Despegar.com and Best Western so you can book your BEST WESTERN Coachlight reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Rolla
Rolla Best Western

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