ohmigod, I hardly know where to begin...I have just submitted a lengthy report to the Mariott Corporation about why I left the property Here is my advice, based on my horrendously nightmarish experience :First of all, don't believe anything you are told about what to expect regarding your accomodations that you have pre-arranged. If you have any kind of special needs, get everything in writing first, because the front desk women are oddly detached and robotic and they will deny any agreement that you received when you made the reservation.
Do not expect them to react with expectable concern about your satisfaction at their property.
This was the worst experience I have ever had at a hotel in my life.and, oddly, my stay 3 months earlier was good enough to warrant my return, although I must admit the handwriting had been on the wall about those women at the front desk.After negotiating the kind of accomodation I was told to expect, and getting only moderately close to what I had expected, I entered a room that was SATURATED with the chemical deodorizer FEBREZE.
I was told to leave for a few hours (after traveling all day and expecting to be able to shower and rest and a door was opened (in the 95 degree heat) to "air it out". when I returned, there was no change. I had infomred the hotel that I had severe allergies, asthma, chemical sensitivity. they told me that they were "at capacity" and that was that. Even though I was a Mariott Rewards customer, (I have since ripped up my card)I was treated as though I WAS THERE TO MEET THEIR NEED NOT TO HAVE TO DEAL WITH THE ISSUE. To make a long harrowing story short, I was left to spray down the room with water in an attempt to neutralize the toxicity of the chemical deodorizer(Why was management not taking charge of attempting to move me or neutralize the Febreze? I was PAYING TO TROUBLESHOOT THE PROBLEM!--- the curtains were reeking of Febreze, as was the air itself,suffered respiratory distress for over 24 hours , slipped on the water and sustained a seriously painful and debilitating injury to my foot --- finally checked out without staying after sobbing from the entire ordeal, had to call their corporate customer carre numerous times becasue the property refused to file an incident report, ...they also refused to refund my $$$ even though I left and had to sleep on a relative's couch, until I contacted the corporate headquarters....never reached the manager on the property, who did not bother to contact me the next day .....or the day after, until I literally got through to the office of MR. MARIOTT himself.Suffice to say, there is something TERRIBLY WRONG witht he management of this property. TO BACK UP THE PREVIOUS REVIEW --- BEWARE THIS PROPERTY IF YOU HAVE ANY KIND OF DISABILITY!While much of this treatment could be chalked up to sexism,there is no question that there is something altogether "off' about either how this particular property is run, or about the Mariott chain as a whole. I won't ever find out, because I will never stay at a Mariott hotel again. In all fairness, there was one sweet timid new employee, who, when she saw me sobbing, offered to give me a hug.....which I declined, somewhat shocked at the well-intentioned but inappropriate , offer....Getting a "hug' is NOT what people are seeking when they check into a hotel....being given a trouble-free hospitable experience would have gone a lot further in "easing" my distress.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.