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“Apartment-Style Hotel” 3 of 5 stars
Review of Residence Inn St. Louis Galleria

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Residence Inn St. Louis Galleria
3.0 of 5 Hotel   |   8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117   |  
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Apartment-Style Hotel”
3 of 5 stars Reviewed April 28, 2013

I've stayed at this Residence Inn a few times now. The Residence Inn is Marriott's extended stay product, and is modeled after an apartment complex. And it looks like there are many people who do live there longer term.

As far as staying there as a hotel guest, the Residence Inn has been a pretty good experience, especially when I've wanted to stay in a hotel that is on the quieter side. When I stay in indoor hotels with hallways, there will always be those inconsiderate guests that think they are the only people in the hotel and shout at the top of their lungs all night and run back and forth in the hallways, slamming doors and playing "musical rooms." Not at Residence Inn. No hallways, no *$%&-ups ruining your night of rest.

Rooms are usually clean. I did have a couple of instances--toilet not cleaned from previous guest, glass used by maid and left on counter, sheet looking ratty--but usually my room has been clean. Have seen a couple of small bugs in the rooms. They could use a spray.

Front desk--some are nice, and a couple couldn't give a %&*$.

Breakfast--not the best, but they do have cereal dispensers. Apple juice tastes like someone's dirty socks, for some odd reason. All-day coffee is usually cold. Step it up, Residence Inn. Get new pots that keep the coffee warm.

Location is fabulous. Near the Galleria Mall and The Boulevard. Also next to a metrolink station, so you really don't need a car while you are in St. Louis, unless you had to go somewhere that isn't on the line or you have to go somewhere at night...when the freaks come out.

Stay here if you want quiet, a good location, or need somewhere to stay for a while (if you don't mind a bug or two).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, June 18, 2013
Hello Lisa,

Thank you so much for staying at our Residence Inn and for taking the time to review our hotel. I have passed along your comments about the cleanliness issues you have noticed and I can promise that those things are taken care of. Also I apologize that you do not enjoy our apple juice. I can assure you that we use the same Minute Maid apple juice that the other 500 Residence Inn hotels in North America use, but I will make sure our machine is checked for proper functionality.

Once again thank you so much for staying at Marriott Hotels and we hope to see you again sometime.
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149 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Palo Alto, CA
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed April 20, 2013

The furnishings are somewhat more upscale in this Residence Inn. Our studio “suite” was large and had a real fireplace and sofa bed. The TV had 64 channels of programming. The kitchen had a full-size refrigerator, 4-burner range with oven, large microwave, dishwasher, toaster, big coffee maker, its own sink and plates, glasses and cups. There were no pots and pans. Separating the kitchen from the living room was a desk with armchair. The desk was well laid out with cubbies for stashing keys, etc., a wired network cable, three electricity outlets and good lighting. We didn’t use the wired broadband but the wireless worked well. There were no extra chairs if you wanted to seat other people around the desk for a meal and no in-room safe. There were 3 closets – a coat closet next to the entry door and two closets in the passageway between the bed and bathroom. The bathroom was divided into an area open to the bed with sink and long granite counter (no drawers) and full-length mirror, and a separate room with door containing the bathtub/shower and toilet. Breakfast was pretty standard and there seemed to be sufficient parking next to each building. A Metrolink light rail station is about a block away and the Galleria mall is on the other side of the freeway with a Nordstroms, Macy’s and Dillards.

Room Tip: If you want a really quiet location ask to be on the back side which fronts a quiet, tree-lined resi...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, June 18, 2013
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed the stay and found the rooms to be upscale. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
great falls, va
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 30, 2013

Stayed 1 night with teenage son on college tour. Hotel is about 8 minutes by car to WashU. We stayed in 1122, which was 2 beds and 2 baths. Great space!!! Complex is older apartment style, but rooms were fresh, very clean, excellent condition. Breakfast was ready promptly at 6am. Great spot.

GPS may take you wrong way on 1 way Antler to get there. If that happens, go 1 more block to Galleria and turn right. Plenty of parking. Food options a few minutes away, although most are chain restaurants that you would find in any suburban area.

This was perfect for us. Lots of space, great shape, smiling faces.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, June 18, 2013
Hello and thank you so much for staying at our Residence Inn and for taking the time to review us. It means a great deal that you had a wonderful stay while visiting Washington University. We hope to see you again in the future, thank you for staying at Marriott hotels!
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North Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2013

We stayed in the two bedroom suite. It was fantastic. There is a private bedroom with bath downstairs. There is a loft bedroom that is not private with a bathroom upstairs. Of course, there is a fully furnished kitchen and a foldout couch downstairs too. The breakfast was spectacular. It was a full buffet with hot and cold foods and a waffle bar. The area is great. The metro is next door and the mall and several great shopping areas are a short ways across the main street. It was too cold to get out and explore the grounds, but we used the huge gas grill near the pool to cook up some steaks. There was also private security patrolling the grounds. I would definitely stay here again especially since it was cheaper than booking two small rooms in the area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, June 18, 2013
Thank you so much for taking the time to review our hotel. We are thrilled that you loved your stay. We hope to see you again sometime in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 23, 2013

My family and I stayed in the 1 bedroom suite....private bedroom with door dividing the living room that had a full size bed sofa pull-out sleeper. There was a complete kitchen.
It was a wonderful time with their free breakfast and then the evening wine and beverages, snacks. The pool is a plus, indoors, and clean. Another factor is that parking is free and the location of the hotel. It is adjacent to the freeway and across the street is the Galleria....upscale shopping. Nice area...
We are returning at the end of April.
One glitch....our room was next to the freeway thus a lot of noise....will ask to have a room on the other side of the building.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 8, 2013

We had the good fortune to book a 2 bedroom suite at the residence inn. The front desk worker was very nice, and let us check in early, as we had arrived in town earlier than expected. Full kitchen, 2 bedrooms, 2 full baths, comfortable living room area. Very close to the huge Galleria Mall and shopping on The Boulevard. We are definitely going to stay here again!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 12, 2013
Hi Lisa,

Thank you so much for taking the time to review our hotel, and for giving us such great remarks. We are thrilled that you loved how spacious the room is. Please come back and see us again!
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MD
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2013

This hotel was beyond my expectations, i expected to walk in to just a bed and tv. However for a very low price (under $70) the room came with a king size bed, pull out sofa, flat screen, marble kitchen counter tops, stainless steel appliances, cups, forks everything u would find in a regular pleasant house. Even tho the hotel was off the highway i did not hear a single car engine roar. The bed was very comfotable, central aircondtioning worked great, and water pressure was great! Decoration of lobby and hotel rooms to notch for a 3 star hotel!!!

Only downside was the breakfast, not a lot of selection plain scrambled eggs and sausage and your regular dry food. And our doorknob of the room would always be jammed! Finding the hotel was a problem since its tucked away next to the highway in a neighborhood!

Room Tip: Get a room facing the basketball court, since they face away from the highway.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Thank you so much for taking the time to give a great review of our hotel. We are thrilled that you loved your stay and thought it was a great value. I am sorry that you did not love our breakfast. We do offer eggs, sausage, and dry foods, but also we offer at least 1 rotational item per day including breakfast sandwiches or biscuits & gravy. Also we have make your own waffles and fresh made yogurt parfaits.

Thanks again for the great reveiw and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights

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