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All 2 Richmond Heights hotels

Residence Inn St. Louis Galleria: Traveler Reviews

3.0 of 5
8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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Most recent review
5 of 5 stars Reviewed January 30, 2013
MrsDiamondDiva Saint Louis, Missouri
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99 reviews from our community

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Date Rating
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very nice”
5 of 5 stars Reviewed January 30, 2013

Although my husband and I have stayed here several times before,.. Our most recent stay was one to remember. One morning during our stay I asked my husband to call down to the front desk to ask if they sold eggs in their 24hr store located in the lobby. We figured they didn't but I thought to ask anyway. The front guest rep told him she was sorry & that they didn't sell them. (Which as I said before we figured) Just a few minutes after that our phone rang. It was the manager. He told my husband that he had to run an errand and if we would like for him to get the eggs for us. Talk about CUSTOMER SERVICE!! :) We declined his offer but thought..Wowww.. He went above and beyond & and we were so very impressed. For that we say Thank You to Mr. Hank for simply caring. We will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MrsDiamondDiva about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
March 6, 2013
Thank you so much for taking the time to recognize my Chief Engineer Manager, Hank. I am thrilled to hear that he exceded your expectations for great customer service. That is what we strive for and that is what keeps our guests coming back. We hope to see you again soon!
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Stuttgart
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Great location - ok for a short stay. This place is a mixed bag.”
4 of 5 stars Reviewed January 24, 2013 via mobile

My family of 4 lived here for 60 days while relocating. The Suite was large and comfortable. We had a 2 level suite which was nice. The loft bedroom is not safe for young children - the bed sits against a waist high overlook of the 1st level. The suite is not good for folks who have trouble with stairs. Kitchen is very good.

Staff were not good about cleaning, it was hard to get them to vacuum or do much more than quick cleaning. The longer we stayed the more of a problem this was as the place got gross.

Breakfast was pretty good (though monotonous), though the eating area was over full a lot of mornings. The eating area is vey small for the size of this complex. Often there were bus loads of folks staying here - they would eat at the same time.

Desk staff were typically polite and helpful. Location is very convienient to the metro link station which makes it a good place to go to ball games downtown.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Tim-and-his-family about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
March 6, 2013
Hello Tim,

Thank you so much for taking the time to review our hotel. We very much enjoyed having you and your family stay with us for nearly 2 months back in June of 2012. I can promise that we have focused on the cleanliness of our long term suites in the past year. We do try and make sure that those guests receive the same Housekeeping attention that our guests staying 3 nights receive.

Thanks again for reviewing our hotel and I hope you and your family are settled in nicely now.
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Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“A perfect week in St Louis”
5 of 5 stars Reviewed January 18, 2013

The wife had business in St Louis and we booked a week at the Resident Inn as they are pet friendly, a pleasant side note, everyone here is friendly. This facility is perfectly located within walking distance of the beautiful mall, the Galleria, and several wonderful free standing shops, as well as more than a few fantastic dining opportunities. Our accommodations were perfect, clean and well appointed. Early in the week they provide a 5 to 7 pm snack and beverage social time and each morning a breakfast bar, well stocked to suit most every need, including fresh eggs and a side of meat, sausage, ham or bacon, and coffee is available all day. It was a perfect setting for our week.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Larry M about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
March 6, 2013
Hello Larry,

Thank you so much for taking the time to review our hotel and give us such glowing remarks! We are thrilled that you loved your time with us and especially our breakfast. We hope to see you and your wife again soon.
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Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Family stay in penthouse”
4 of 5 stars Reviewed January 13, 2013

We stayed in penthouse. The thermostat is for upstairs and downstairs. The upstairs gets to warm while the downstairs is to cool. Loft bedroom is open. You must pay extra for log for fireplace. The hotel staff is great. The breakfast is wonderful, hot, eggs, sausage, waffles...etc. The beds were comfortable. The area is wonderful for shopping. We received day passes for nearby aquatic center. I gave the hotel four stars because it is nice, clean and had a great breakfast. Our problem was the thermostat and the openness of the loft trying to sleep. Otherwise it is nice, very nice!

Room Tip: If you have more than four go with double rooms instead of penthouse.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 72Walkerboh about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
March 6, 2013
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed our stay and found the hotel nice and clean and that you enjoyed our free breakfast buffet each morning. We do have ceiling fans in our bi-level Penthouse units in an effort to circulate the heat throughout the room....I think that might do the trick for you next time.

Thanks again for reviewing our hotel and we hope to see you again!
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Indianapolis, Indiana
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Newly Renovated”
3 of 5 stars Reviewed January 11, 2013

This place is newly renovated. The reason I rate my stay average because for some reason we had a lot of noise going on in the area. There was a party and I could hear the people behind us. Also the same breakfast was served the next day and the dinning area was small.
The location is great. Not far from the interstate. Also you could walk to public transportation (if needed to) and places to eat and shop.

Room Tip: Great location if you want to be near St. Louis and a very populated but not too busy area.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mrjonesii about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
March 6, 2013
Thank you so much for taking the time to review our hotel. We are glad that you loved the location of our hotel, but we are very sorry about the surrounding noise that you heard. Unfortunately every once in a while there are guests that make noise while staying with us and we do our best to take care of that issue before they can disturb other guests. We are truly sorry that you were disturbed.

Thank you again for reviewing our hotel!
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Additional Information about Residence Inn St. Louis Galleria

Also Known As:
Residence Inn St. Louis Galleria Hotel
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights
Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Phone Number:
Region: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Richmond Heights
Price Range: $$
Hotel Class:3 star (3*)
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