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“Very nice” 5 of 5 stars
Review of Residence Inn St. Louis Galleria

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Residence Inn St. Louis Galleria
3.0 of 5 Hotel   |   8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117   |  
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Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very nice”
5 of 5 stars Reviewed January 30, 2013

Although my husband and I have stayed here several times before,.. Our most recent stay was one to remember. One morning during our stay I asked my husband to call down to the front desk to ask if they sold eggs in their 24hr store located in the lobby. We figured they didn't but I thought to ask anyway. The front guest rep told him she was sorry & that they didn't sell them. (Which as I said before we figured) Just a few minutes after that our phone rang. It was the manager. He told my husband that he had to run an errand and if we would like for him to get the eggs for us. Talk about CUSTOMER SERVICE!! :) We declined his offer but thought..Wowww.. He went above and beyond & and we were so very impressed. For that we say Thank You to Mr. Hank for simply caring. We will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Thank you so much for taking the time to recognize my Chief Engineer Manager, Hank. I am thrilled to hear that he exceded your expectations for great customer service. That is what we strive for and that is what keeps our guests coming back. We hope to see you again soon!
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149 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Stuttgart
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

My family of 4 lived here for 60 days while relocating. The Suite was large and comfortable. We had a 2 level suite which was nice. The loft bedroom is not safe for young children - the bed sits against a waist high overlook of the 1st level. The suite is not good for folks who have trouble with stairs. Kitchen is very good.

Staff were not good about cleaning, it was hard to get them to vacuum or do much more than quick cleaning. The longer we stayed the more of a problem this was as the place got gross.

Breakfast was pretty good (though monotonous), though the eating area was over full a lot of mornings. The eating area is vey small for the size of this complex. Often there were bus loads of folks staying here - they would eat at the same time.

Desk staff were typically polite and helpful. Location is very convienient to the metro link station which makes it a good place to go to ball games downtown.

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Hello Tim,

Thank you so much for taking the time to review our hotel. We very much enjoyed having you and your family stay with us for nearly 2 months back in June of 2012. I can promise that we have focused on the cleanliness of our long term suites in the past year. We do try and make sure that those guests receive the same Housekeeping attention that our guests staying 3 nights receive.

Thanks again for reviewing our hotel and I hope you and your family are settled in nicely now.
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Grand Rapids, Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2013

The wife had business in St Louis and we booked a week at the Resident Inn as they are pet friendly, a pleasant side note, everyone here is friendly. This facility is perfectly located within walking distance of the beautiful mall, the Galleria, and several wonderful free standing shops, as well as more than a few fantastic dining opportunities. Our accommodations were perfect, clean and well appointed. Early in the week they provide a 5 to 7 pm snack and beverage social time and each morning a breakfast bar, well stocked to suit most every need, including fresh eggs and a side of meat, sausage, ham or bacon, and coffee is available all day. It was a perfect setting for our week.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Hello Larry,

Thank you so much for taking the time to review our hotel and give us such glowing remarks! We are thrilled that you loved your time with us and especially our breakfast. We hope to see you and your wife again soon.
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Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2013

We stayed in penthouse. The thermostat is for upstairs and downstairs. The upstairs gets to warm while the downstairs is to cool. Loft bedroom is open. You must pay extra for log for fireplace. The hotel staff is great. The breakfast is wonderful, hot, eggs, sausage, waffles...etc. The beds were comfortable. The area is wonderful for shopping. We received day passes for nearby aquatic center. I gave the hotel four stars because it is nice, clean and had a great breakfast. Our problem was the thermostat and the openness of the loft trying to sleep. Otherwise it is nice, very nice!

Room Tip: If you have more than four go with double rooms instead of penthouse.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed our stay and found the hotel nice and clean and that you enjoyed our free breakfast buffet each morning. We do have ceiling fans in our bi-level Penthouse units in an effort to circulate the heat throughout the room....I think that might do the trick for you next time.

Thanks again for reviewing our hotel and we hope to see you again!
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Indianapolis, Indiana
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 11, 2013

This place is newly renovated. The reason I rate my stay average because for some reason we had a lot of noise going on in the area. There was a party and I could hear the people behind us. Also the same breakfast was served the next day and the dinning area was small.
The location is great. Not far from the interstate. Also you could walk to public transportation (if needed to) and places to eat and shop.

Room Tip: Great location if you want to be near St. Louis and a very populated but not too busy area.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, March 6, 2013
Thank you so much for taking the time to review our hotel. We are glad that you loved the location of our hotel, but we are very sorry about the surrounding noise that you heard. Unfortunately every once in a while there are guests that make noise while staying with us and we do our best to take care of that issue before they can disturb other guests. We are truly sorry that you were disturbed.

Thank you again for reviewing our hotel!
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Wimberley, Texas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 31, 2012

We were pleased to find the rooms had been renovated. We called maintenance regarding trouble with the Internet and they were friendly, responsive and very quick. The kids were impressed with the two story suite and we've stayed in a LOT of Residence Inns and Homewood Suites. The evening meals (weekdays) and breakfast were exactly as you'd expect at a Residence Inn. I'd definitely stay here again when we return. Easy walk to public transportation, shopping and dining. We like to go for a run in the mornings and a nice little neighborhood backs up to the "Inn" making it very convenient and pleasant.

Room Tip: I always choose the top floor - no foot traffic noise
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, January 11, 2013
Hello Clixby,


Thanks so much for taking the time to review our Residence Inn. We are thrilled that you rated us 5/5 and also that you left such kind remarks for us. We hope to see you again in the future!


Thank you,

Adam
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Saint Louis, Missouri
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 26, 2012

We stayed for one night and found the location to be excellent--within walking distance of shops and restaurants, convenient to public transportation and the highway. The rooms have been recently renovated and were very nicely upgraded. The breakfast was your standard fare, but in a well-appointed common room. Every staff member we encountered was very helpful. Overall, it was a delightful stay and I would not hesitate to book this hotel again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, January 11, 2013
Hello ATOBrien,

Thank you so much for taking the time to review our Residence Inn and for giving us 5/5. We are so happy to hear that all the staff members were helpful and that you enjoyed our newly renovated rooms. Please stop by and see us again sometime.


Thank you,

Adam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights

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