My husband and I visit St Louis August 31-September 2, 2012 for a family reunion. We were unsure about the hotel that the Family Reunion Planning Coordinator chose, simply because we have never stayed there before. And I don’t adopt to change well. If I find a good product or service that work well for me, I want to keep it. I normally stay at the Embassy Suites, Holiday Inn Express, Peabody, and Westin, to name a few. But I went alone with the process and made my reservation with the Residence Inn St Louis Galleria.

WE LOVE IT!! We normally take four trips a year to four different states and we have stayed at many hotels. But so far, we like this hotel the best. The staff customer service was AWESOME. When we arrived at the hotel for check-in, we had the pleasure of meeting Katrina. She greeted us with a very friendly “hello, welcome to Residence Inn. My name is Katrina, how can I help you?” That stood out because she was checking-in other customers, but still multitask and kept her acknowledgment of customers entering her work area. A female exit the fitness room, Katrina glaces at her and asks if she enjoyed her workout. The female respond that she did. Katrina is very knowledgeable of the “product” she sells, which is Resident Inn.
My internet went down for some reason Saturday so I called the front desk. A gentlemen name Andy came out in the rain to diagnose the problem. When I open the door for him, the first thing he did was identify himself – “good evening, my name is Andy and I am with Residence Inn. I am here about your internet problem.” He informed me that I needed a new cord and he quickly returned with it in the rain.

Checking-out at 6:30 in the morning, I met another “happy camper.” This happy camper was Florence. Who is happy that time of the morning? Again, a warm welcome…“good morning, welcome to Residence Inn. My name is Florence, how may I help you?” As we began our check-out process, Florence thanked us for choosing this hotel and welcomes us back if we are ever in the city again. She also took the time to ask if we enjoyed our reunion. Customer service is number one with public service and Florence and Katrina is number one with customer service skills. Kindness matter!! When my husband if I travel to St Louis again, we will always stay at this hotel and we will also recommend this hotel to family and friends.

Very comfortable and well-appointed rooms. However, because their individual rooms only have king-sized beds rather than two queens, our teen-age daughter had to sleep on a sleeper sofa. She said it was one of the more comfortable ones she's slept on, though.

Service at check-in was not great, and breakfast was a little lacking (They were out of many items when I got there, and it took awhile for them to be replenished.), but the man at the desk when we checked out was very helpful, offering to order us one of the pillows my daughter liked so much. We'll probably stay here again, since I have another daughter attending college in St. Louis.

I checked in with my family to the Residence Inn 2 bedroom suite. When I made the reservation I was told that the 2 bedroom suites had individual private doors, they did not. The bedrooms were completetly open. The online description indicated newly remodeled in 2011. Really, not our suite. The bathroom shower curtain had mold on it. Full kitchen with oven did not have pans or dishes to cook your food in the oven, only to cook on stove. Went to use the dishes and some of the dishes had food on them. I'm not one to rant or complain but when we just came from the Residence Inn Northeast in Louisville Kentucky where our stay was perfect. Very well managed to where I gave them a tripadvisor rating of 5 stars. The St Louis MO galleria location needs to contact the Louisville Kentucky Northeast location to get advise on how to properly run a Marriott Residense Inn. I will be contacting the Marriott Corporation with my complaints. The next stay in St Louis will not be this location.

The staff was very courteous and helpful. Breakfast was ok but worth the free price. This hotel Ian a great location for the business traveler although I did see a ploy of families. The rooms were very clean and very spacious.