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Residence Inn St. Louis Galleria: Traveler Reviews

3.0 of 5
8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
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98 reviews from our community

    Trip type
Traveler rating
    28
    29
    19
    14
    8
Date Rating
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Not to Marriott standards”
3 of 5 stars Reviewed August 20, 2012 via mobile

I checked in with my family to the Residence Inn 2 bedroom suite. When I made the reservation I was told that the 2 bedroom suites had individual private doors, they did not. The bedrooms were completetly open. The online description indicated newly remodeled in 2011. Really, not our suite. The bathroom shower curtain had mold on it. Full kitchen with oven did not have pans or dishes to cook your food in the oven, only to cook on stove. Went to use the dishes and some of the dishes had food on them. I'm not one to rant or complain but when we just came from the Residence Inn Northeast in Louisville Kentucky where our stay was perfect. Very well managed to where I gave them a tripadvisor rating of 5 stars. The St Louis MO galleria location needs to contact the Louisville Kentucky Northeast location to get advise on how to properly run a Marriott Residense Inn. I will be contacting the Marriott Corporation with my complaints. The next stay in St Louis will not be this location.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Poolspadr about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
September 26, 2012
Thank you so much for taking the time to review our hotel. We are truly sorry that your stay was not up to standards. Unfortunately we do have two types of Penthouse suites, and the one that you reserved does not have the separate bedroom downstairs. We apologize for this inconvenience, and also the issues with your kitchen including lack of cookware and dirty dishes. These are not regular occurrences at our property and we are very sorry. We are glad to hear that you had such a great stay at Residence Inn in Louisville and we can promise if you ever stayed with us again you would not have these problems again.
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Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 34 cities Reviews in 34 cities
8 helpful votes 8 helpful votes
“Great Location for Business”
4 of 5 stars Reviewed August 18, 2012

The staff was very courteous and helpful. Breakfast was ok but worth the free price. This hotel Ian a great location for the business traveler although I did see a ploy of families. The rooms were very clean and very spacious.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask John L about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
September 26, 2012
Coachjl- Thanks so much for taking the time to review our hotel. We are glad that you had a great stay. We are always working with Marriott to find ways to improve our breakfast buffet while making sure that it is convenient and complimentary. Thanks again for staying with Residence Inn by Marriott and we hope to see you again!
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MN-US
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Great suites”
4 of 5 stars Reviewed August 14, 2012

The suites are a great value for folks needing two bedrooms with privacy. One BR is in the loft with its own bathroom, the other is on the main level with separate bath.
Staff is friendly and helpful. Large shopping area within walking distance.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JimiHendricks about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
August 17, 2012
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed our spacious Two-Bedroom Suite. Also it is great to hear that you found our staff friendly and helpful. Please keep us in mind on your next trip to St. Louis!

Sincerely,

Adam
General Manager
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Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“US Roadtrip Stop #1”
4 of 5 stars Reviewed July 19, 2012 via mobile

After almost having a divorce in the car trying to find the place from the Interstate we were pleasantly surprised by the room. Large suite with comfortable king bed, living area with fireplace (100 + degrees F today) and kitchen (which remained unused by yours truly). Hotel was close to blue line train which took you downtown past Busch Stadium to the Arch which is a pretty cool architectural feat for 1965. Try some of the bars and the Casino near the Arch station.
Downsides of the hotel - apart from being hard to get too include no wifi in rooms and the breakfast!

Stayed July 2012, traveled as a couple
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Ask Hotelsurveyqueen about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
July 25, 2012
Thank you so much for taking the time to review our hotel. We are glad that you enjoyed the large suite and the comfortable bed. I agree that our fireplaces are not getting much use during the current heat wave. Also, we will have wireless internet installed in the hotel very soon. We are in the final steps of installation. Thanks again for staying with us and good luck on the rest of your road trip!
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Beavercreek, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“location is good, service is questionable”
4 of 5 stars Reviewed July 9, 2012

First the bad: They must have the worst housekeeping in the world. Arrived at 4pm and room was not ready (3pm checkin time). Was told they would need another 45 minutes to have it ready. Came back at 5pm, room still not ready. Came back at 6:30-7pm and finally got the room keys. The carpet was wet - so perhaps they cleaned the carpets, but they never mentioned it. They did give us a $20/night discount on our room rate. We had a penthouse/loft room. Stayed for 4 nights, and wanted the room cleaned after the 2nd. So we left the "Do Not Disturb" sign off our door and wanted housekeeping to come in, but they never did. We were gone all day, came back at 4:30pm - they had not been there. We left for dinner at 6:30pm and they still didn't come. We stopped at the front desk after dinner to get more clean towels, soap and shampoo. Housekeeping took their smoke break at one of the tables by the pool at the "outdoor experience" area. Did not like this - very gross! The extra bedding for the pull out couch didn't have a pillow case on the pillow - how do you miss that? We had enough pillows on the other beds to make up for it.

We had noisy neighbors one night - you could hear everything! they were yelling and kids were crying after midnight. I called the front desk and I did hear security knock on at least one door (we didn't know which room was making all the noise).

The breakfast "men" would stand by the door and stare at you...no smiles or anything - pretty creepy! There was a lady who was clearing tables that was friendly. Breakfast food was typical.

Ok now the good:
Location was good - close to everything we wanted to go see and easy access to the highways. The room itself was big, clean and perfect for our needs. Decor looked up-to-date. beds were comfy (except the pull out couch). Had a full kitchen. 3 TV's so all the kids were happy.

So if you can deal with the poor housekeeping, this is a great place to stay.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask creekmom2 about Residence Inn St. Louis Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review
July 25, 2012
Thank you so much for taking the time to review our hotel Creekmom. I apologize very much about the wait you had at check in and also for the Housekeeping issues that you had while staying with us. We have used your feedback and comments to help train the staff and make sure that these issues do not happen again. We are however very happy that you enjoyed the big comfortable room and that the room itself was very clean. I am sure that we will do better with our Housekeeping service if you ever choose to return. Thanks again for the review!
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Additional Information about Residence Inn St. Louis Galleria

Also Known As:
Residence Inn St. Louis Galleria Hotel
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights
Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Phone Number:
Region: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Richmond Heights
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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