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“Weekend Wedding” 4 of 5 stars
Review of Residence Inn St. Louis Galleria

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Residence Inn St. Louis Galleria
3.0 of 5 Hotel   |   8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117   |  
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West Middlesex, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Weekend Wedding”
4 of 5 stars Reviewed April 23, 2012

The room was very nice. It was clean and as expected. The front desk staff was not very friendly; free breakfast was average and the staff there is not very friendly either. Since we had very little contact with the staff, that really didn't matter, but it didn't make you feel welcome either.

Room Tip: There are no elevators.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, May 31, 2012
Hello,

Thank you so much for taking the time to review our hotel. We are thrilled that you loved our new rooms. However, we are disappointed that you did not find our staff to be very friendly. I promise that we are doing everything we can to make sure that our Marriott staff is at the top of their game and making you feel as welcome as possible. Thanks again for staying with us and I can promise our staff will do better to make you feel welcome next time.


Thank You!
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156 reviews from our community

Traveler rating
    49
    55
    24
    15
    13
See reviews for
54
27
11
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2012

IT is an excellent hotel with wonderful staff.
IT is in a very convenient location (next to Richmond heights metrolink , Galleria).
Hank Hermes and Team is an excellent bunch of staff in line with Marriott.
The Hot Breakfast is wonderful. They have a waffle maker and it is quite a hit.

The gotchas that make me cringe in this hotel :
a) High (?? - this is actually very low) Speed Internet. You get a peak download speed of 20 - 50 KBPS. You can better speed in a dense jungle in the US. In all fairness, Hank has been quite honest about this. They are apparently working on it, but no resolution in sight.
b) The social Dinner (Mon / Tue / Wed) is at best inedible.Well it is free... so what was I thinking !

-- JM

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, May 31, 2012
Hello JM,

Thanks so much for staying at our hotel and taking the time to write a review of the hotel. We are thrilled that you enjoyed the stay and found Hank and the rest of our staff so helpful. That means a lot to us. With regards to the high speed internet, we have signed up with a new provider and along with more bandwidth we will also be offering wireless internet very soon. Our install is almost complete and we think it should be able to meet your needs. We also are sorry that you did not enjoy the evening social hour. We always try and have a fresh garden salad along with the entree in case the main dish is not something you enjoy. If you have a moment, I would love to know what dish we served that you did not care for, and also take any suggestions on future offerings as we are always trying to make our evening social hour more enjoyable. Feel free to contact me at your convenience.

Thank You!
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Kansas City, Missouri
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 31, 2012

As an exclusive user of the Marriott brand, I found this hotel to be great. The room was as expected...very clean, uncluttered, enjoyable and informed staff. The hotel is very close to everything I needed. I am returning to the area and tried to reserved a room, but ...not surprising...it was booked. The hotel offered a nice breakfast..free. The grounds were very nice. The rooms are spacious with lots of moving about room. The kitchen well stocked with dishes, cups, etc. Unfortunately, some soul had made off with the cookware, good thing I did not need it. The front desk staff was very professional and were prompt in getting us checked in. The dining room staff were equally as pleasant and very helpful. I will definitely stay there again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, April 9, 2012
Thank you so much for the kind words about our Residence Inn! We are thrilled that you enjoyed your stay so much and we look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Missouri
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 17, 2012

We stopped staying at this hotel because it had gotten so run down. Now it has been redone and all the furniture, carpets, kitchens, drapes, etc are new. Much nicer! The kitchens are really nice, but don't forget your own coffee filters. There is a Trader Joe's near by if you need to shop. It is in a very convenient location, close to the Galleria and other shops and restaurants, and not that far from downtown now that the highway project is finished as well. If you get a room that is at the back of the property away from the highway, it is also pretty quiet. The staff was very nice and friendly. The bed was comfortable, but not quite as good as most Hiltons.

If you have been avoiding this hotel because of it's poor condition, you don't have to anymore!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, April 9, 2012
Thanks so much for posting your review of our hotel. We are just as thrilled as you that the hotel has been renovated. We hope to see you again sometime!
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Cincinnati, Ohio, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 16, 2012

This was an excellent hotel. It was very clean, nice, neat, and newly renovated. The staff was very helpful. The heat in the room was excellent (I like to stay warm). The beds were soft with plenty of pillows. I like for the hotels that I stay in to look like my house; exceptionally clean & neat. This hotel is near everything; shopping mall, restaurants, stores galore. I would stay here again in the future.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, April 9, 2012
Thanks so much for taking the time to review our hotel. I am very glad that you found everything to be exceptionally neat and clean. We look forward to taking care of you again in the future!
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Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2012

My wife had surgery at Barnes Jewish Hospital, and we stayed there before and after her surgery. The staff was great, especially the chief engineer, Hank. They did everything we asked, including putting a different mattress in the room.
We stayed there in January this year and did not recognize the rooms. They have upgraded and renovated them, and they are now extremely nice, with new flat screen TV's, new carpet, new drapes, new paint, and new furniture.
I highly recommend this motel, especially if you need a place to stay while a relative is having surgery at Barnes Jewish.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, April 9, 2012
Thank you so much for taking the time to review our hotel. Yes, the rooms do look quite different now! We were thrilled to finally have the hotel renovated and we are excited about keeping it looking great. We look forward to seeing you again if you are back in the St Louis area.
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Defiance, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

This is the best hotel I ever stayed at. It was renovated back in the summer with new kitchens and flat screen TV's. New carpet drapes and furnirure. The matress was so comfortable that I asked what they were so I could order one. The General Manager is a sweetheart and I wanted to adpt the Chief Engineer.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, April 9, 2012
Thank you so much for your excellent review of our hotel. We are thrilled that you loved your stay and that you enjoyed our Chief Engineer Manager, Hank. We hope that you come back and see us sometime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn St. Louis Galleria

Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn
Residence Inn St. Louis Galleria Saint Louis, MO - Richmond Heights

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