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“Nice Hotel - Friendly Staff (” 4 of 5 stars
Review of Homewood Suites St. Louis - Galleria

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Homewood Suites St. Louis - Galleria
3.0 of 5 Hotel   |   8040 Clayton Road, Richmond Heights, Saint Louis, MO 63117   |  
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Union City, Tennessee, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice Hotel - Friendly Staff (”
4 of 5 stars Reviewed October 1, 2012

This is a nice Hotel and great place to stay. I am a Hilton employee as well as a HHonors member and although I was downgraded and NOT notified prior to driving 3 ½ hours, the management did try and help me with my situation and I was offered another complimentary room. We ended up being ok with where we were, but the fact the hotel went the extra mile and made the offer meant a lot. Thanks to Michelle at Management.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Yorkshire, UK
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 30, 2012

This was a great modern hotel. Very clean with a very friendly staff. Special mention to Rita (the host at Breakfast and dinner) who was charming and very funny and seemed to never forget the many faces.

The only disappointment (for which it loses one star)was that the studio did not have a stovetop. All the advertising seemed to indicate that all rooms had a full kitchen including a stovetop but this clearly was not the case. However, it was nice to have gas grills outside (if you don't mind the noise of the freeway traffic).

The free wifi was a huge bonus (and at a reasonable speed too), Recommended.

Room Tip: If you want a stovetop ensure you do not book a studio.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portage
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 29, 2012

We recently stayed here for four nights to attend the Taste of St. Louis, hotel parking is free, plus real breakfast served daily, M-Thurs evening meal with wine & beer. They have a nice workout room, indoor swimming pool & jacuzzi, spa treatments for an extra fee. There is a shopping mall and restaurants within walking distance from the hotel. Eateries like the Cheesecake Factory, Three Men and a Burger, 24 hour I Hop, Subway, are to name a few. There is a short drive to the zoo (free), Upper Crust Sweetie Pie's near St. Louis University.

The front desk personnel were extremely friendly, daily cookies, coffee, tea and water are available in the lobby. The rooms are wonderfully comfortable, stove top (no oven) for cooking a meal, dishwasher, sink and a full size frig. I would highly recommend staying here whether for business or pleasure you will find it overly suitable.

Room Tip: The corner suites are a bit larger.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ohio
1 review
5 of 5 stars Reviewed September 20, 2012

Our family recently spent 5 days in St. Louis and stayed at this hotel. We had a wonderful experience! The two room suite was like a trendy apartment - we had so much room and everything was immaculate and attractive. The breakfast as well as the dinner every night was great - and I can't tell you how much money it saved us with 4 kids. The best thing about this hotel is the staff. They were SO friendly and kind, were willing to help with anything, go out of their way - some of them found out it was my son's birthday and even put together a present and a card for him. This is by far the best hotel we've ever stayed at. Highly recommend!

Room Tip: You might want to ask for a room on the opposite side of the highway.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Springfield, IL
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 6, 2012

We stayed here for a night over Labor day weekend (9/2/12). This was our second visit to this hotel, and won't be our last. There is free wireless access, free parking, complimentary breakfast, and a free shuttle transport. The hotel is clean and well run, the only downside I can think of is that if you get a room facing the highway (as opposed to facing the parking lot & Galleria across the street), you may hear some traffic noises, especially if you are on a lower floor. This is certainly a convenient location to the Galleria, and the shuttle will take you there or elsewhere if you like. Recommended.

Room Tip: The rooms facing the highway can be slightly noisy, esp the lower floors.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedarburg, Wisconsin
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 5, 2012

Spent 3 nights over Labor Day wkd at the Homewood Suites(our preferred hotel chain when traveling with family) that was surprisingly a good central location for all our activities. . .sport tournament in Fenton, SLU college visit, shopping, sightseeing, and restaurants. Need a car to get around however there is a shuttle and hotel is walking distance to Metro, Galleria Mall, Boulavard Shops. Delmar Loop, Forest Park, the Hill, Central West End, SLU, Washi U all within a 10-15drive. Hotel staff was friendly, facility was clean, fitness center was very nice with very good equipment(min age 18yrs), business center with 2 desktop computers and a printer, comfortable breakfast area with a pretty good layout. Sunday breakfast was a mess the last 1.5hr - too many people at one time the small staff could not keep up. Empty coffee pots, lack of clean plates, empty food trays, messy areas especially the waffle station. A few extra employees would have been good since the hotel was quite busy. Monday morning service was very nice. Not all rooms have the sofabed or hairdryers, that was a surprise - had to 'upgrade' our urban king suite to a king suite which unlike other Homewood Suites we've stayed in was still one room (not a separate bedroom). Urban suite had only a small frig, microwave, and sink - reg king suite had a fullsize frig/freezer. Managers reception was not offered on Monday night due to Labor Day holiday. The hot tub was 'out of order' and the swimming pool was over chlorinated one day. Nice little outdoor grill area off the pool. Wasn't perfect but pretty good.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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homewoodstlouis, Front Office Manager at Homewood Suites St. Louis - Galleria, responded to this review, September 14, 2012
: our standard for weekend breakfast service is 5 associates which has worked well all year. We had a unforeseen situation on that Sunday which left us short staffed. We were able to get our hot tub back up and running on Tuesday morning when were able to get the part needed. Our Homewood Suites layout is similar to the brand with the exception of 16 Urban rooms which are classified as non suites on our website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2012 via mobile

This is my third stay at a Homewood Suites (1st time in STL) and they are still delivering up a quality stay with kitchenettes at a decent rate all with a clean place!

Thanks fellow TA members, we got a room on the Galleria side. We spoke with other guests that were staying on the MetroLink (train) side and they switched rooms to the Galleria side the next day. I'm not aware how noisy that side is but it's very quiet on the Galleria side.

The location is close enough to walk to Maggiano's and PF Chang's which are right next to (same side of street) the hotel and Cheesecake Factory and Five Guys Burgers which are in the Galleria across the street. Cheesecake Factory usually dictates where we stay as 1- its a great place to eat and 2- they are usually in nicer areas of town.

As far as my ratings go, our room was very clean, even the shower and the blankets. we found the spare pillow in the closet and found a smudge of black stuff on the pillow case. We requested a clean pillow case and got it promptly. The staff is SUPER friendly. Gold star to them for sure!!! The breakfast is typical of most nicer free breakfast places. Yes they have waffles, eggs, biscuits/gravy and sausage. No French toast but maybe they change it up daily.

Another TA member mentioned they have a shuttle that will take you to the zoo. We planned on testing that out tomorrow.

Oh the best free breakfast I've ever had is Homewood Suites in Frisco, TX. VERY impressive place! :)

Hope i helped ya!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Homewood Suites St. Louis - Galleria

Also Known As:
Homewood Suites St. Louis - Galleria Hotel
Homewood Suites St. Louis - Galleria Hotel Richmond Heights
Homewood Suites St. Louis - Galleria Saint Louis, MO - Richmond Heights
Address: 8040 Clayton Road, Richmond Heights, Saint Louis, MO 63117
Phone Number:
Location: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Richmond Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites St. Louis - Galleria 3*
Official Description (provided by the hotel):
Come enjoy our complimentary suite start breakfast offered daily in our lodge with eggs, sausage, hash browns, fresh fruit, yogurt, belguim waffles, danishes, cereal, toast, etc. Or enjoy a glass a wine during the work week (Monday through Thursday) for our welcome home reception. ... more   less 
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