We went with family to this resort expecting the usual Cinnamon group hotel warmth. Instead we ended up in a dirty looking room with of course a clean bed. The floor looked like that of a wayside restaurant.
At the restaurant there was a buffet lunch and we found the bearers eager to inform us to finish our lunch quickly as they were going to close the buffet. We were compelled to go and get the desert for the same reason. The bearers were indecent, inhospitable and arrogant. So was the F&B manager.
The higher management levels somehow had the flair of Cinnamon Hotel and if that too was not there we would have checked out no sooner.
Very bad experience.
- Official Description (provided by the hotel):
- Nestled along the beach and facing the Indian Ocean, the Resort is located in Beruwala on the South West Coast of Sri Lanka. It marks the spot for the first Muslim settlement on the island, established by the Arab traders around the 8th century AD. Strong of this rich heritage, the Resort’s design has been influenced to feature a modern Moorish style and décor. Cinnamon Bey is named with reference to this history and is the term used to address provincial nobleman of the Ottoman Empire. With its bright and spacious rooms, all overlooking the garden and the sea, the Resort’s offers Superior and Deluxe rooms as well as two large Suites. The main feature of this Resort is its large food selection with a range of mezze and grills served at the Arabic Mezz2 restaurant. Rock Salt restaurant features a Fusion Asian cuisine where guests can enjoy cooking their own food on hot stone, Raw counter offers an array of Sushi and Sashimi while Fire restaurant features pizzas and grilled seafood and meat. In addition, the Bufe restaurant offers traditional Sri Lankan food as well as International cuisine ... more less
- Reservation Options:
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