I stayed here when en route to Branson and I was quite unsatisfied with the service.
However, I am not one to argue with the staff in this age of communication so here I am.
Like probably many others, I used Hotwire to book a room here for a cheaper price (about $15) than booking straight from Best Western. I was given a single room instead of a double.
Hotwire states, "While we cannot guarantee that your request will be accommodated, our hotel partners will do their best to make your stay as comfortable as possible."
So you may ask, why not contact Hotwire and rate them poorly? As a small business owner, I understand the value of service in trying my best to make them happy. It is the job of the hotel to "accommodate" in order to try and make the customer experience a little bit better.
I can understand if a hotel wants to keep a double room in order to earn a few more bucks. But how would it be the customer's fault if they used a third party website (in which the hotel agrees to partner with) to reserve and not be accommodated at a low cost to the hotel while improving customer satisfaction? If the hotel is not willing to accommodate guests who book through such a third party website, they should not partner with Hotwire.
Now to the hotel itself, it's average to above average. The rooms are standard Choice Hotel/Wyndham fare with a hot breakfast which is something increasing in frequency these days in mid level chain hotels. The establishment seems to be well maintained. There was also a pool in which I did utilize. Decent location to airport and a good relay point to various attractions whether you are staying in Kansas City, going to Branson, or catching a Jayhawks game in Lawrence.
This hotel has so much potential and has a great foundation. If it would just fix some nuances in customer service, I can see this as a 4.5 rated hotel at best.
- Also Known As:
- Best Western Platte City
- Platte City Best Western
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