Drove in from out of town to stay at the N Kansas City Harrah's on a Tuesday night. Went to check in was told that our reservation for a non-smoking double bed room was going to now be a smoking king bed room. All in our party are non-smokers and also do not choose to sleep together so the room offer was not acceptable. The desk clerk with a non-customer service friendly attitude told us that reservations on-line meant only a room not a room type. No apology or sorry for the misunderstanding was given so we turned around and walked out to drive a disappointing hour and a half back home.
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- Also Known As:
- Harrah`s North Kansas City Hotel North Kansas City
- Harrahs Hotel North Kansas City
- North Kansas City Harrahs