My husband and I stay at Harrah's in Kansas City about 6 times a year; we make reservations usually directly with the hotel, on the hotel web site, and we always get our rooms comped based on our play. We are not high rollers, either. We both have platinum cards now, but I've been diamond and earlier this year was busted down to gold because I didn't play as much last year. Still got the free rooms, though.
We usually get the premium rooms, and we stay in the Las Vegas tower usually, which is newer.
The hotel rooms are a long way from the casino, so if you are disabled or have trouble walking, consider driving yourself up to casino door or bring a motorized wheel chair. The hotel has regular wheelchairs to loan, but someone has to do the pushing. We aren't disabled, but I know this can be a consideration.
The Atlantic City Tower on the weekends, should you have to stay there, are often occupied by young people and partiers, and it is not unusual to have the alarm system activated at 3 a.m. This happened to us twice before, and now I will not stay over there. Nothing worse than having your heart nearly stop when the alarms go off and you just got to sleep.
Both were false alarms.
The casino is OK - we've been other places, and this one is about as good as any. I really like it better than Las Vegas.
As for the rooms themselves, they are plush and have upscale furnishings and decor.
The low-end rooms are somewhat less plush, and the beds can be lumpy, but we never stay in those rooms.
Overall, very good experience and I highly recommend Harrah's for players who can get comped. However, I wouldn't want to stay here if I just wanted a room. I'd stay in a motel down the road, because they don't have good TV - they now have wireless Internet service, but it is expensive, at $10.95 a day. They have pay for view movies, also high. Their cable service is basic without HBO or Showtime.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.