Pool wasn't the cleanest but was ok. After leaving the hotel for the evening we returned and there was no parking. The attached restaurant/bar had a live band so there was no parking for hotel customers. Room was warm so tried to turn on air but wouldn't work. The wires were fried and caused a shower of sparks a couple of times. Tried to call front desk but no one would answer. After they were finally reached the manager was called but didn't want to deal with it. We had live wires just laying on the carpet but she said it wasn't a fire hazard. We had conjoined rooms and had to split our group but was refused any kind of compensation for the safety issue or inconvenience. The water in the room we moved to would not shut completely off. Toilet ran most of the night. Next morning, had to ask numerous times to have games turned on in the game room. The trash cans near the breakfast area were all over flowing. Cups were all gone. The fruit was rotted. And once again there was no one at the front desk to take care of any of it. Only 1 of the 4 ice machines worked. We stay in hotels frequently and this was the worst service I have ever had. Have never seen a manager who did not care about the customers like this one. I would not recommend this hotel to anyone.
- Also Known As:
- Maryland Heights Quality Inn
- Quality Inn Maryland Heights Saint Louis, MO
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