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“NO RUNNING WATER!” 1 of 5 stars
Review of Quality Inn Maryland Heights

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Quality Inn Maryland Heights
2.0 of 5 Hotel   |   2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043   |  
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Ranked #15 of 16 Hotels in Maryland Heights
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“NO RUNNING WATER!”
1 of 5 stars Reviewed September 14, 2012

Affordable should not equal uninhabitable. I gave it the one star for the pool alone. The staff were all rude and lazy except one tall gentleman who was the only one that would help with anything in the evening. He was running like a crazed headless chicken trying to maintain while all the ladies on staff were too busy to look up from whatever they were into to answer why there were no towels in the building clean and why it took over 4 hours of "30 more minutes in the dryer". The AC unit was incredibly loud and then it would quiet down after 20 minutes or so due to it no longer cooling. Only one out of the four ice makers were functional. In the morning we woke to the running water in the whole hotel completely out. I stay at Chouce Hotels exclusively and i would even say unless it is rebuilt and restaffed, don't bother. There are much cheaper places that will treat you far better.

Room Tip: Just go elsewhere.
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    11
    22
    19
    19
    70
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52
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lilbourn
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2012

I was a little nervous pulling in but the front desk staff was very nice the room we had was very spacious and very cheap. We only stayed one night the breakfast included the usual ceral muffins sausage links and waffles they had a little game room that my kids really enjoyed along with the pool. The door in the bathroom did look like it maybe had been wet a few too many times and there were stains on the carpet but that is not something that concerns me a lot beacuase any older motel is going to have that....overall I was very pleased

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Indianapolis, Indiana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2012

The sheets were stained. The carpet - stained in huge spots. The light fixtures in the bathroom were flickering and the covers for the light fixtures were laying under the sink. Wallpaper peeling off the wall. No washcloths. No facial tissue. Ice machines were either out of order or contained no ice! Dirty coffeemaker. Broken beer bottles and cardboard boxes from beer cases were laying around in the parking lot. Looked like no one ever cleaned up the parking lot. Cigarette butts were laying all around the front entrance. The doors to the hotel in the back were unlocked and never able to lock. See pictures attached!! They were also listed on the bedbug database last year (july 2011). I looked AFTER my kids had some red bumps that appeared to be bites. Breakfast - only hot items were waffles and sausage and hardly any of that! I will never go back to that place. Not worth the money! Bottom line - stay in a tent if you want something a few stars up from this hole in the wall!

Room Tip: Want a good room - don't stay here.
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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West Frankfort, Illinois
1 review
3 of 5 stars Reviewed June 23, 2012

wife and i had tickets for reo and styx 100 bucks anight is abit much the rooms are a little rough thats what house shoes are for.after watching the show it didnt matter go to ampitheater at least 2 hours before showtime (even with express pkg) we listened to ted from hiway noloss.the breakfast was great staff was great.come on folks its the city! 65.00 the crowd outside the bar when we got in wasnt aproblem we have stayed at placesin the 80s where the pkg lot was crawling with no goods these people were spending money! if it matters i never took my weapon out of the case when we went to bed.some of those other places it was in reach!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Omaha, Nebraska
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 18, 2012

I have to state that first and foremost the only reason why I'm at his hotel is because we're here for a church trip and most of the other hotels in the city are booked solid for the week. I drove 6 hours from Omaha Nebraska only to pull up to a hotel where the "Quality" wasn't lit up. I didn't think anything of it at first but once I got to my room and smelled it and then realized my door didn't lock? I was very nervous because this hotel doesn't even look great from the outside and the neighborhood didn't look too bad but having a bar right next door kind of sparked some concern. The paint or wallpaper on the wall has water damage and all, the bathrooms are disgusting, everything is dusty, the staff wasn't very hospitable, just bad. You should never have to go to a hotel and then search for a walmart that's open after 10 p.m. to purchase bed sheets in order to stay in the hotel. That alone is not even acceptable. I should not have to purchase my own clean sheets to stay in a hotel room. Rooms on the first and second floor had windows that were busted out. The refrigerator was dirty along with the microwave. The carpet was "slick" and very dirty. It looked like there were throw up stains right on the carpet outside of my room. The hotel staff seemed to be just "chilling" and hanging out. I must say that you truly get what you pay for. I wouldn't reccommend this hotel for anyone even if you're dog tired. It's just scary and it makes you feel unsafe I only slept like 3 hours waking up every 30 mins (go figure)

Room Tip: Ask for a room that's clean. Do your own evaluation before you hand them your credit card. They...
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beloit, Wisconsin, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 14, 2012

This hotel was booked by a family member for an extended family get together and the only reason we continued to stay was to avoid hurting their feelings, because they had put together the trip and weeks activities. The hotel itself is very dated and needs many repairs (peeling paint, wall paper, rust, broken railings). In this price range some dating is not unusual, however, there were many things which are not acceptable for any reason and are potential safety violations. The spa has been filled in and convered with mulch and poorly planted flowers. The staff was very rude and not helpful and certainly seemed to be inconvenienced by hotel guests. On several occasions, staff was observed to be yelling at guests, once across a room with other guests present. Staff talked about guests inappropriately and loudly using expletives in front of children. Maid service took all of the bath towels, hand towels and wash cloths, even the ones which were hanging on the towel bars and did not leave any kind of cloth in the entire room, in addition to not cleaning the room. The front desk clerk, when asked for towels, stated it was not his responsibility to provide towels and we were not given any, even after requesting twice. The next day housekeeping left one clean towel and one wash cloth in the room. One towel for a family of four with no apologies or attempts to rectify the situation. We found the rooms and main areas to be very dirty. ac was too loud to converse with it on in the room. Bathroom fan was also very loud and rattled excessively. Light fixtures/lamps flickered, would not stay on, very unsafe. Bathtub would not drain. Rooms were switched in an attempt to accommodate concerns with other family members all rooms had several severe issues, so they finally gave up. I would never recommend or suggest anyone stay at this hotel or any other property associated with this organization. I don't expect perfection but there are basic standards which any hotel must provide and unfortunately this property falls short in every category.

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Oregon
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 7, 2012

I'll start with the good (not great.): there were two staff who seemed happy to be there, both of whom I saw after 10pm. Everyone else looked like their dog of 15 years was captured and ruthlessly tortured, then slain.

When we pulled up, the "quality" part of the sign was not lit, only the "Inn" portion of the sign. My wife jokingly said, "hope that's not a bad omen". When we checked in, we found that the water in the hotel was out. Thought, not a huge deal, it happens to the best of places at unfortunate times. It was turned on again by morning.

Then as we walk to the room, there was trash up and down the corridor.

The room was fine, although there was a faint odor. The handles for water on the sink and the tub showed hot on one side cold on the other, but both were reversed. The knobs were tightened so hard that my wife and kids could not turn the knobs to turn the water on- so I got to do that for them whenever they wanted to wash their hands, take a bath/shower, etc...

The refrigerater in the room was so cold everything that we put in it froze - milk, water, salsa, etc...

The continental breakfast was phenomenal on the first morning, but each morning following there was less and less, until on the last morning there were waffles and toast only. - A bit disappointing to say the least.

Oh the pool.... not sure what was floating around on the bottom of the pool, nor do I want to know, but I am glad that I don't have test strips to test the cleanliness of the pool. There were lots of people in the pool though.

Can't say I would ever stay here again.

One more positive... FREE Wall Street Journal!

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn Maryland Heights

Address: 2434 Old Dorsett Road, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 16 Hotels in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Maryland Heights 2*
Number of rooms: 150
Reservation Options:
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Also Known As:
Maryland Heights Quality Inn
Quality Inn Maryland Heights Saint Louis, MO

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