This hotel was booked by a family member for an extended family get together and the only reason we continued to stay was to avoid hurting their feelings, because they had put together the trip and weeks activities. The hotel itself is very dated and needs many repairs (peeling paint, wall paper, rust, broken railings). In this price range some dating is not unusual, however, there were many things which are not acceptable for any reason and are potential safety violations. The spa has been filled in and convered with mulch and poorly planted flowers. The staff was very rude and not helpful and certainly seemed to be inconvenienced by hotel guests. On several occasions, staff was observed to be yelling at guests, once across a room with other guests present. Staff talked about guests inappropriately and loudly using expletives in front of children. Maid service took all of the bath towels, hand towels and wash cloths, even the ones which were hanging on the towel bars and did not leave any kind of cloth in the entire room, in addition to not cleaning the room. The front desk clerk, when asked for towels, stated it was not his responsibility to provide towels and we were not given any, even after requesting twice. The next day housekeeping left one clean towel and one wash cloth in the room. One towel for a family of four with no apologies or attempts to rectify the situation. We found the rooms and main areas to be very dirty. ac was too loud to converse with it on in the room. Bathroom fan was also very loud and rattled excessively. Light fixtures/lamps flickered, would not stay on, very unsafe. Bathtub would not drain. Rooms were switched in an attempt to accommodate concerns with other family members all rooms had several severe issues, so they finally gave up. I would never recommend or suggest anyone stay at this hotel or any other property associated with this organization. I don't expect perfection but there are basic standards which any hotel must provide and unfortunately this property falls short in every category.
- Also Known As:
- Maryland Heights Quality Inn
- Quality Inn Maryland Heights Saint Louis, MO
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