Lets start at the beginning. My family purchased 4 rooms for this evening-only one didnt have major problems. Aside from the smell of backed up toilet throughout the hotel it is also completely filthy. The first room we walked in to had not even been cleaned- beer bottles and trash everywhere. We were given a different room an hour later. We went out to dinner and upon coming back discovered there to be a family in our room! They actually gave it to someone else! When we went to the front to ask the man stated that he gave it away because he didnt see any of our belongings in there!!!! Umm- why the hell was he in our room at all?! On top of that the ice machines dont work "out of order"- all of them and most of the games in the gameroom are broken. Dont ever ever EVER stay here!!!

I was in town visiting friends on the other side of the river where there is a quality inn as well as a comfort suites but they were both out of my price range for such a short trip. The hotel looks like an older property from the outside because it is, but that doesn't make up for the unpleasant events to follow checking in.

I was woken up at 7:00am due to a fire alarm going off. The fire department was there within minutes, but what is disturbing is that a previous reviewer didn't hear the fire alarm AT ALL previous to firemen at their door. That is worrisome! I packed my bags before I left my room and was checked out by 7:30, apparently the problem was due to a toaster. The Fire Chief didn't seem happy regarding this at all and neither was I. The manager on duty did not offer my an apology for the inconvenience or anything to make up for the disturbance and I have yet to get ahold of the general manager.

I would much rather stay at the Comfort Suites or the Quality Inn in St. Charles they are much nicer and way more safe!

Stayed here this weekend with some friends of mine. I try and write reviews when things are good or bad, and this was one of the poorer experiences. When we first arrived, we couldn't find the place because the sign was not lit up. Okay, I understand that's minor, but then when we got to the door (it was late), there were hookers standing outside nearby. I kid you not. We did not make eye contact and just hurried in. The rooms weren't in the worst shape, about what you might expect for the price. Our water knobs in both rooms just turned in circles without a defined on and off switch. That was annoying, but I suppose we lived. The walls in my friends' room had blood on the door frame. Not some bloody handprint, but it was still a bit disturbing. The thing that really clinched it (aside from smelling weed several different times in the hallways) was being woken up this morning rather early by someone screaming and pounding on the doors. I thought that it might have been some crazy guy, so I ignored it at first for my own safety. When I looked outside the door, I saw a fireman. No alarms had gone off, nothing. They told us to get out immediately. We grabbed our bags and rushed down the hallway, but when we got to the front doors they told us to go back in and that it was a false alarm. It did not put me in the best of moods for the rest of the day.

Long story short, the place was a bit too scary and sleezy, especially if you want to bring your family.

THE WORST EXPERIENCE I'VE EVER, EVER HAD AT A CHOICE HOTELS BRAND FRANCHISE!

Arrived around midnight - and there were NO lights on in the parking lot. Got to the front desk, just as a woman was being turned away (all rooms were apparently booked). Got checked in OK, though it wasn't a great experience - there were some people just hanging around who didn't really look like they belonged there in the lobby.

Got to the room, and that was when the real problem set in. We didn't need a key to enter our room. Nope, the door opened by the outside lever without a key. To make matters worse, the outside lever would ALSO undo the deadbolt without a key. So. There we am in a room that you can't lock the door on. Great. Time to build a barricade ('cause it's after midnight, all rooms are booked up, and I'm not calling the front desk to complain while shady characters are hanging out down there).

Fear of personal safety aside, this place is a dive. I don't know how Choice Hotels can continue to authorize this franchise - it's a HUGE black eye for the corporation. It's enough to make me consider never staying at another Choice Hotel brand property again.

Rotten ceiling in the bathroom, sink and tub won't drain, ratty furniture in the lobby... but most of all, utter lack of security in a suburb of one of the most crime-ridden cities in the country. Ugh.

Oh, and to ice the cake, when we checked out, the guy at the front desk didn't know how to complete our transaction and give us a receipt. Nice.

84 thumbs down. AVOID THIS PLACE LIKE THE PLAGUE!