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“Clean and you won't leave hungry!” 4 of 5 stars
Review of Drury Inn & Suites Westport-St. Louis

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Drury Inn & Suites Westport-St. Louis
3.0 of 5 Hotel   |   12220 Dorsett Rd, Maryland Heights, Saint Louis, MO 63043   |  
Hotel amenities
Ranked #1 of 16 Hotels in Maryland Heights
Certificate of Excellence 2014
Towanda,KS
Top Contributor
50 reviews 50 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Clean and you won't leave hungry!”
4 of 5 stars Reviewed July 22, 2014

We needed a hotel in the St Louis area for an overnight before a doctor's appointment. This hotel was really nice. It was clean and well kept. The lobby looks like it was recently remodeled. The room was comfy and the pool was clean and sparkly! They had lots of choices for breakfast , free pop and popcorn for snacks and even a small supper buffet with chicken strips, Mac and cheese and hot dogs. The bathroom was so clean and shiny I was afraid I would slip on the granite floor but I didn't. The TV was awesome and the room was tastefully decorated. Everything was clean but the carpet was faded and looked out of place with the beautiful woodwork and granite. I would have given this place five stars except for the carpet.

Room Tip: We had a ground floor pool room so I'm not sure what the views were like on the other side.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    65
    28
    13
    2
    0
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34
18
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Camdenton, MO
Top Contributor
102 reviews 102 reviews
29 hotel reviews
Reviews in 45 cities Reviews in 45 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 9, 2014

I reviewed this hotel about 2 years ago but it's even better now. Our room was immaculate, even the corners of the bathroom sparkled and the room carpet was spotless, bed was clean and comfy, and lighting was excellent. The free 5:30 Kickback Hot Food is more than adequate for an evening meal and the breakfast was hot and tasty, the refrigerator was cold and even the sink and shower drained perfectly. What we appreciated most was how everyone worked as a team, helping each other as necessary, and the manager responsible for maintenance and cleanliness was dressed to work also, we even had a chance to compliment her when we checked out.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Champaign, Illinois
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 7, 2014

I am going to struggle writing this review because I don't want to give this hotel 3 stars but I don't think it is necessarily 4 stars either. It was a clean hotel and the front desk staff was very nice and helpful. My issues aren't major enough that I wouldn't stay again but things that bothered me. First issue that was resolved the next day was that the maid did not make our beds and did not give us enough towels after our first night. My husband said something to the front desk and we were given enough towels and was apologized to for the lack of maid service. The next day we had good maid service. Second issue was that the floor in the bathroom, while nice, was polished marble that was slippery when it got wet so we ended up having to use a few more towels to soak up the water that accumulated on it from steam from the shower and just when getting out. My third issue was that the bathroom was very small and the carpet looked a little out dated in the rest of the room. Last but not least, the walls are extremely thin. We had to hear either a dog barking or a man coughing pretty much the whole night long which didn't lead to a great sleep. Overall, these issues would not keep us from staying again but kind of irritated myself and my family. The front desk staff was very helpful and friendly! Great job!! We also enjoyed having a nice breakfast and dinner that was included in the cost of the room. It was nice for a family on a budget!!

Room Tip: When booking, make sure you get a room with queen size beds instead of full beds. The full beds see...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Westport-St. Louis, responded to this review, July 11, 2014
Thank you so much for your time in sharing your experience, and your kind words about the team. I am so sorry there were issues that kept us from exceeding your expectations in regards to our hotel. We appreciate hearing from our guests, as we use your comments to help improve our product and services. Our goal is to make sure every guest has a clean and comfortable stay. Please feel free to contact me directly. I would be delighted for the opportunity to talk to you about your latest Drury visit.

Kind regards,
Alex Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 4, 2014

I am an avid Drury Supporter, but honestly, this Drury is far below their typical standard. My room had numerous stains on the carpet and even with the air conditioner running, the room was rather musty. And, it is the first time I've stayed at a Drury where there were continuously empty hot breakfast containers. Sure, there aren't many places to stay in Maryland Heights, but there are better Drury Inns just down the road at Creve Coeur or Chesterfield (which is a beautiful one).

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Westport-St. Louis, responded to this review, July 8, 2014
Thank you for taking the time to share your feedback. I am sorry to see that we did not meet your expectations. We take pride in our hotel and I am so sorry your experience was not typical for a Drury. Please feel free to contact me directly at the hotel to discuss further. I hope to have an opportunity to talk with you and apologize personally.

Thank you for staying with us and we look forward to taking care of your future lodging needs.

Kind regards,
Alex Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DuQuoin, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014

Hotel staff are amazing - extremely friendly and very helpful. Room was very clean. Snacks at night were more like a meal and the breakfast was over the top. Best thing - when asked, the staff quickly printed out a "back" way to get to our concert that avoided all traffic. Then, they explained it as well. Next concert we attend, we will definitely stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hutchinson, Kansas
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 2, 2014

The staff is very friendly and helpful. The motel is centrally located so you can go downtown or The Hill and then go to Purina Farms or Meramec Caverns the next day. They take good care of you and the rooms are clean and have everything you need for an extended stay. Really liked the complimentary breakfast in the mornings and the Kickback in the evenings. The 10 pm quiet time is great, especially if you have to get up early. We plan to stay there again.

Room Tip: We got a room away from the elevator, which was very busy. They have ice, vending machines, a laund...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 28, 2014

We always have good experiences with Drury Inn & Suites, and this location was no exception. Our room was clean, the bed was comfortable, the shampoo smelled amazing (always a plus in my book) :), and we enjoyed the complimentary breakfast and popcorn as an evening snack. No complaints whatsoever!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Westport-St. Louis

Address: 12220 Dorsett Rd, Maryland Heights, Saint Louis, MO 63043
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Maryland Heights
#2 Family Hotel in Maryland Heights
#7 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Westport-St. Louis 3*
Number of rooms: 122
Official Description (provided by the hotel):
Drury Inn & Suites offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. Full of restaurants, clubs and bars, Westport is the entertainment oasis of West St. Louis County. Only 20-30 minutes from downtown St. Louis, the Drury Inn & Suites – Westport is a great spot for your next getaway. ... more   less 
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Also Known As:
Drury Inn And Suites Westport-St. Louis
Drury Inn & Suites Westport-St. Louis Hotel Maryland Heights
Drury Inn Maryland Heights
Drury Maryland Heights
Drury Inn & Suites Westport-St. Louis Saint Louis/Maryland Heights, MO

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