We chose La Quinta because our dog can stay at the hotel with us for no additional charges (hotels that DO accept dogs add a $50 non-refundable charge to your room rate). When we checked in the hotel's computers had just come up from being down for a while. We opened the door to our room only to discover that there was someone already staying there - open luggage and shoes on the floor (luckily they were not in the room). We went BACK to the Front Desk and they said they discovered after we left that the room was not vacant so they gave us keys to another room. This room was not occupied but it also wasn't clean - food in the fridge, used cup by the sink, soap was unwrapped. We called the Front Desk and they sent Jo Ann, the head of Housekeeping. She called her staff who told her the room was cleaned for someone still staying there as the guest was not scheduled to check out - they left early. Jo Ann knew about our problem with the first room too so she took it upon herself to upgrade us to a Suite and offered to take our bags to the new room. The Suite was very nice and (even better) right by the back door which made it easier to walk the dog. She left and returned with a new shower curtain (it had that new curtain smell - yay). Jo Ann was a standout and kudos to La Quinta for empowering their employees to improve our stay. Without Jo Ann I don't think I would have EVER stayed at La Quinta again - this was our first stay and I was so pleased I joined their Frequent Guest plan as I intend to stay there whenever I visit my family in St. Louis - dog or no dog!

I recently stayed in this hotel while driving across the country and got not one minute of sleep. At 11pm after several hours of listening to the tv in the next room blaring, I called the front desk to ask them to do something. I could hear the phone ring in there, and no one picked up. They called a couple more times over the next hour with the same result. After midnight, when I called the desk again, she said that she had spoken to them twice. This was a BLATANT LIE!! Finally at 3:30 the occupants returned and proceeded to yell until 5:30 am at which point I had to get up and leave. The staff refused to turn off the tv even though there was no one in the room and would not deal with them once they returned and were yelling.

We stayed for only one night and we were just looking for a place to sleep/shower. The beds were clean with new linens & pillows. Good sized room with a small coffee pot and work table/desk. The problems seem to be with housekeeping. There was a pile of potato chips behind the nightstand, noticed when we looked for an outlet to charge our phone. The bathroom counter and floor were clean.....but the bathtub was dirty/stained, makeup splashed across the wall above the commode and on the hairdryer, coffee or soda? drips and splashes on the front of the vanity and wall around the wastecan and the mirrors were streaked as if wiped with a greasy cloth. Every door on our floor is dented in the center - at the same height as the housekeeping carts. A bumper (chair rail type) on each door would look better than dents....or teach the housekeepers not to push open doors with carts?

Breakfast was the usual fruit, cereal, breads, juice, yogurt, coffee. The trash was full and some items were empty. The desk clerk/manager came out and directed the young man who was staffing the area on what needed to be done - she also pitched in and emptied the trash, refilled some items. Maybe it was his first day - but the job is not rocket science.

We travel a lot and this was not our 'usual' place to stay in this area. Thought we would save a few $$ and got what we paid for.