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La Quinta Inn & Suites St. Louis Westport: Traveler Reviews

2.5 of 5
11805 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Hotel amenities
La Quinta Inn & Suites St. Louis Westport
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110 reviews from our community

    Trip type
Traveler rating
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    41
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Date Rating
A TripAdvisor Member
“Clean, quiet, comfortable value and WONDERFUL staff”
4 of 5 stars Reviewed February 15, 2013

After a 12+ hour drive, I arrived after midnight. I dare say the lady at the desk must be the friendliest woman in St. Louis! Check-in was a breeze, the room was clean, the hotel was quiet, and the bed was comfortable -- what more could you ask for?
Breakfast at 6am offered hot waffles, cereals, yoghurt, fruit, etc. Check-out at 7am was a simple 30-second procedure and I was off to my business meeting ready to "knock 'em dead" just like the commercials.

A very pleasant stay. I will certainly return

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with La Quinta

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed February 15, 2013

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with La Quinta

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kansas City, Missouri
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Jo Ann in Housekeeping Saved Our Stay”
4 of 5 stars Reviewed February 4, 2013

We chose La Quinta because our dog can stay at the hotel with us for no additional charges (hotels that DO accept dogs add a $50 non-refundable charge to your room rate). When we checked in the hotel's computers had just come up from being down for a while. We opened the door to our room only to discover that there was someone already staying there - open luggage and shoes on the floor (luckily they were not in the room). We went BACK to the Front Desk and they said they discovered after we left that the room was not vacant so they gave us keys to another room. This room was not occupied but it also wasn't clean - food in the fridge, used cup by the sink, soap was unwrapped. We called the Front Desk and they sent Jo Ann, the head of Housekeeping. She called her staff who told her the room was cleaned for someone still staying there as the guest was not scheduled to check out - they left early. Jo Ann knew about our problem with the first room too so she took it upon herself to upgrade us to a Suite and offered to take our bags to the new room. The Suite was very nice and (even better) right by the back door which made it easier to walk the dog. She left and returned with a new shower curtain (it had that new curtain smell - yay). Jo Ann was a standout and kudos to La Quinta for empowering their employees to improve our stay. Without Jo Ann I don't think I would have EVER stayed at La Quinta again - this was our first stay and I was so pleased I joined their Frequent Guest plan as I intend to stay there whenever I visit my family in St. Louis - dog or no dog!

Room Tip: If you have a dog, ask for a room on the first floor near the back.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sandi M about La Quinta Inn & Suites St. Louis Westport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Staff don't take care of customers”
1 of 5 stars Reviewed February 1, 2013

I recently stayed in this hotel while driving across the country and got not one minute of sleep. At 11pm after several hours of listening to the tv in the next room blaring, I called the front desk to ask them to do something. I could hear the phone ring in there, and no one picked up. They called a couple more times over the next hour with the same result. After midnight, when I called the desk again, she said that she had spoken to them twice. This was a BLATANT LIE!! Finally at 3:30 the occupants returned and proceeded to yell until 5:30 am at which point I had to get up and leave. The staff refused to turn off the tv even though there was no one in the room and would not deal with them once they returned and were yelling.

Room Tip: Don't stay here!!!
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Cornello about La Quinta Inn & Suites St. Louis Westport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
87 helpful votes 87 helpful votes
“It's 'ok' but there are better hotels in the area”
3 of 5 stars Reviewed January 15, 2013

We stayed for only one night and we were just looking for a place to sleep/shower. The beds were clean with new linens & pillows. Good sized room with a small coffee pot and work table/desk. The problems seem to be with housekeeping. There was a pile of potato chips behind the nightstand, noticed when we looked for an outlet to charge our phone. The bathroom counter and floor were clean.....but the bathtub was dirty/stained, makeup splashed across the wall above the commode and on the hairdryer, coffee or soda? drips and splashes on the front of the vanity and wall around the wastecan and the mirrors were streaked as if wiped with a greasy cloth. Every door on our floor is dented in the center - at the same height as the housekeeping carts. A bumper (chair rail type) on each door would look better than dents....or teach the housekeepers not to push open doors with carts?

Breakfast was the usual fruit, cereal, breads, juice, yogurt, coffee. The trash was full and some items were empty. The desk clerk/manager came out and directed the young man who was staffing the area on what needed to be done - she also pitched in and emptied the trash, refilled some items. Maybe it was his first day - but the job is not rocket science.

We travel a lot and this was not our 'usual' place to stay in this area. Thought we would save a few $$ and got what we paid for.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask den&holly about La Quinta Inn & Suites St. Louis Westport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta Inn & Suites St. Louis Maryland Heights
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3.5 of 5 stars 103 Reviews
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Additional Information about La Quinta Inn & Suites St. Louis Westport

Also Known As:
La Quinta Inn And Suites St. Louis Westport
La Quinta Inn & Suites St. Louis Westport Hotel Maryland Heights
La Quinta Inn & Suites St. Louis Westport Hotel
La Quinta West County
West County La Quinta
La Quinta Inn & Suites St. Louis Westport Saint Louis/Maryland Heights, MO
Address: 11805 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Maryland Heights
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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La Quinta Inn & Suites St. Louis Westport
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