We chose La Quinta because our dog can stay at the hotel with us for no additional charges (hotels that DO accept dogs add a $50 non-refundable charge to your room rate). When we checked in the hotel's computers had just come up from being down for a while. We opened the door to our room only to discover that there was someone already staying there - open luggage and shoes on the floor (luckily they were not in the room). We went BACK to the Front Desk and they said they discovered after we left that the room was not vacant so they gave us keys to another room. This room was not occupied but it also wasn't clean - food in the fridge, used cup by the sink, soap was unwrapped. We called the Front Desk and they sent Jo Ann, the head of Housekeeping. She called her staff who told her the room was cleaned for someone still staying there as the guest was not scheduled to check out - they left early. Jo Ann knew about our problem with the first room too so she took it upon herself to upgrade us to a Suite and offered to take our bags to the new room. The Suite was very nice and (even better) right by the back door which made it easier to walk the dog. She left and returned with a new shower curtain (it had that new curtain smell - yay). Jo Ann was a standout and kudos to La Quinta for empowering their employees to improve our stay. Without Jo Ann I don't think I would have EVER stayed at La Quinta again - this was our first stay and I was so pleased I joined their Frequent Guest plan as I intend to stay there whenever I visit my family in St. Louis - dog or no dog!