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“Great hotel” 5 of 5 stars
Review of Comfort Inn Westport

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Comfort Inn Westport
3.0 of 5 Hotel   |   12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146   |  
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Ranked #3 of 16 Hotels in Maryland Heights
Saint Louis, Missouri
2 reviews
“Great hotel”
5 of 5 stars Reviewed October 8, 2013

I had a great experience at the Comfort Inn Westport. Angie (Sales and Marketing) was so helpful and friendly. I felt like she was a friend with her extraordinary service. The location is great and the rates very competitive. Check out this great hotel when you are staying or doing business in the St Louis area. Good job Angie!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, October 10, 2013
Dear Jean T,

Thank you for taking the time to fill out a Trip Advisor online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    116
    71
    34
    18
    17
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Galloway, Ohio
1 review
5 of 5 stars Reviewed October 7, 2013

I stayed at this Hotel for a recent business conference. The rate was great and I asked for a late checkout which was not an issue. This facility is located near all of the Major Interstates and the popular Westport Plaza Entertainment District. All of the employees that I encountered were friendly and helpful.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, October 8, 2013
Dear Ron K,

Thank you for taking the time to fill out a Trip Advisor survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
1 review
5 of 5 stars Reviewed October 3, 2013

This was my first time here in St Louis. the location of the hotel and the service was above and beyond.
I know if I come back to St Louis again I will be staying here even if it is a personal trip.
The only thing that they need to do is add more chanels to the travel net television so regularly watched programs may be seen like A&E and History chanels but all and all a great place to stay!!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, October 8, 2013
Dear Arch F, Thank you for taking time to provide a review on Trip Advisor. We strive to provide great service and value to our guests. I was glad to hear your experience was positive and the property exceeded your expectations.

We hope to see you again when traveling theough the St Louis area.

Best Regards
Joe Bryson GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 2, 2013 via mobile

Room was quiet but a little dirty. Would like to of had a fridge and microwave in room. Would also of liked a bigger selection of breakfast food. Tub was a bit. small also. Would have liked an ice machine on every level.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, October 3, 2013
Mr. Horsley, Thank you for taking time to fill out a Trip Advisor survey and I have shared your comments and obversations with my team. We value your feedback as an opportunity and will work hard to ensure we are providing exceptional value to our guests.I was glad to hear you thought that our property provided you with great overall value and service.

We look forward to having back as our guest.

Once again Thank you for the feedback.

Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, Iowa
1 review
5 of 5 stars Reviewed September 23, 2013

We found this location through a hotel coupon book at a highway rest center and decided to stay there while going heading to Iowa.
It was good decision. Got a good rate and this hotel is right off the highway with easy access, we were pleased with the room and free breakfast. Not a 4 star resort but clean and effecient.
We will stay here on our return trip home.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, September 24, 2013
Dear Hawkeyes52,

Thank you for taking the time to fill out a Trip Advisor survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California, Usa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2013

I am really tired of false advertising. Another review to follow. Other people have ranked this a good hotel, but I find to be lacking greatly. It is okay if you do not have taste and do not care about the room you are staying in. Issues to follow.

Room Tip: none no tips to good rooms.
See more room tips
  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, September 24, 2013
Dear Benny M,

Thank you for taking the time to complete a Trip Advisor survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I would love the oppertunity to speak with you regarding your stay. I have added my phone number.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, Illinois
1 review
5 of 5 stars Reviewed September 13, 2013

I just completed a stay here and the service was great. They have a morning breakfast that was included in the room price everyday as we are on a fixed budget that really helped us manage. The room was clean and quiet and the staff was polite and spoke to us every time they saw us. We will definitely stay here again.

Room Tip: Rooms overlooking pool have a better view.
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, General Manager at Comfort Inn Westport, responded to this review, September 24, 2013
Dear Mary P,

Thank you for the kind words and positive review. We strive to provide first class service and great value for our guests. I have shared your review with my team and they were excited to hear about your experience.

We look forward to having you stay with us again when your in the St Louis area.

Best Regards
Joe Bryson GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Westport

Address: 12031 Lackland Road, Maryland Heights, Saint Louis, MO 63146
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Maryland Heights
#4 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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