I have stayed at the Comfort Inn Westport off the 270 St. Louis loop several times and always had a wonderful experience.
However, I just stayed there for two nights and I'm so sorry to report the hotel seems to have really been neglected in the past two years, since my last stay there.
Four of us reserved to share one room while attending a wedding. We asked for an extra bed on the reservations. I also requested a room with a small refrigerator and microwave, if possible. I was told at check in that I would have to 'upgrade' to a 'business traveler rate' (more money) to have the refrigerator and microwave. My reservations were made well in advance. Upon arrival I was told the roll-away bed would be $10 extra per night. I am accustomed, through ChoicePrivileges, of knowing my exact cost in advance when I receive the confirmation email after reserving. But okay, we paid the extra money for the extra bed. Arriving in the room, it did not seem clean. When we opened the roll-away bed later that night, it had dirty sheets and a former guest's shirt had been left in the folded up bed. I called the desk and they immediately sent up another bed. Then, while searching for an outlet to plug in the laptop, (shortage of electrical outlets in the room), we pulled out the bureau to find piles of cigarette butts and other trash behind it. In addition, it appeared someone had been 'sick' behind the piece of furniture.
Positive side .. the check in staff were very all very friendly and tried to right the wrongs. While the website says there is a restaurant, it is not open. In fact, it's undergoing total renovations.
I will not return to this hotel and I'm sorry to feel this way as I've enjoyed staying there in the past. I like the convenience of the highway and the ability to get downtown - without having to pay the huge price (and extra parking costs) of a downtown hotel near the Arch.
I hope the hotel gets some competent cleaning staff very soon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 25, 2012
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First of all, please accept my deepest apogees for your most disappointing stay.
We strive to make every guest stay a positive and enjoyable experience.
I’m so sorry that we failed you.
I have passed on your comments to our executive housekeeper for review.
Presently she is working with her Inspectors and Houseman for additional
training in these issues.
I have also shared your comments with our staff during our morning get together.
Again, my apologies for your disappointing stay.
Comfort Inn Westport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.