Had to use this hotel for a softball tournament. It was pretty bad. Bathroom door stuck as well as the door to the room. And this was in all the rooms so you heard a lot of door slamming all night long. Musty smell as you enter room. One easily accessible outlet in room. None around desk. Just overall dirty and old throughout the property. Weak effort to keep the property up. Avoid if you can. Need to implode and start over.

I stayed at this hotel and I was blown away by the service of the staff. The front desk staff was very friendly and helpful. The housekeeping staff was also very pleasant as I walked through halls during the morning time.
I was surely pleased with the overall hotel itself. The location was great and there are a lot of places to eat in the immediate area. If you are staying in the STL area, this is a nice place to go. The front desk staff, from the Supervisor Kim, the Front desk Agents Laytasha, Wilmer, Rick and their front office manager Shenoa.

Check-in in about 4:30 with a reservation made from the Collinsville hotel as that hotel was full. It's a good thing we made that reservation as they were sold out when we got there. The staff was very friendly at check-in. Everyone had their Cardinals shirts on. The lobby had people in the breakfast area playing cards and several people in the main lobby talking and appeared to be having a good time. Check-in w.as easy, the room was clean. The only issue was the stopper in the bathroom sink was not connected to the lever so it was always closed. No big deal. We just took it out. We were near the end of the hallway which is rather long. That made it a quiet stay. This hotel has 4 stories and parking can be tricky.

I have stayed at the Comfort Inn Westport off the 270 St. Louis loop several times and always had a wonderful experience.

However, I just stayed there for two nights and I'm so sorry to report the hotel seems to have really been neglected in the past two years, since my last stay there.

Four of us reserved to share one room while attending a wedding. We asked for an extra bed on the reservations. I also requested a room with a small refrigerator and microwave, if possible. I was told at check in that I would have to 'upgrade' to a 'business traveler rate' (more money) to have the refrigerator and microwave. My reservations were made well in advance. Upon arrival I was told the roll-away bed would be $10 extra per night. I am accustomed, through ChoicePrivileges, of knowing my exact cost in advance when I receive the confirmation email after reserving. But okay, we paid the extra money for the extra bed. Arriving in the room, it did not seem clean. When we opened the roll-away bed later that night, it had dirty sheets and a former guest's shirt had been left in the folded up bed. I called the desk and they immediately sent up another bed. Then, while searching for an outlet to plug in the laptop, (shortage of electrical outlets in the room), we pulled out the bureau to find piles of cigarette butts and other trash behind it. In addition, it appeared someone had been 'sick' behind the piece of furniture.

Positive side .. the check in staff were very all very friendly and tried to right the wrongs. While the website says there is a restaurant, it is not open. In fact, it's undergoing total renovations.

I will not return to this hotel and I'm sorry to feel this way as I've enjoyed staying there in the past. I like the convenience of the highway and the ability to get downtown - without having to pay the huge price (and extra parking costs) of a downtown hotel near the Arch.

I hope the hotel gets some competent cleaning staff very soon.