When I got my confirmation email , there was an option for an upgrade on line. I called and was told it MUST be done on line . I went on line and requested the upgrade but was told I would not find out if I got it until I was checking in . Was also told that if there wasn't one I wouldn't be charged for it. We get to the hotel , check in , I asked the man at the desk about it and was told there were none available due to the hotel being fully booked. No big deal except when I went to check out two mornings later I had a charge both nights for an upgrade. When I spoke with the manager on duty I was told I was given an upgrade . I tried to explain to her that I was told at check in I wasn't given one but she said that was a mistake , I did get the upgrade so there was nothing she could do . Funnier still I wasn't even on the highest floor or that impressive of a room (it was nice but not over the top). I wouldn't have minded paying the charge had I felt like I was given the upgrade. It just all seemed a little shady .
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more less
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- Also Known As:
- Doubletree St. Louis At Westport Hotel Maryland Heights
- Doubletree Saint Louis
- DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO