I was also one of the lucky folks "stranded" at the DoubleTree - Westport last week. My group of 3 co-workers had been shuttled from another property to the DoubleTree due to over booking, and the associates at the DT made it a pleasure to be stranded for an extra day! A special thank you to Daniel Goszewski and his team in the Food & Beverage department - not unexpectedly they were short a few servers in the restaurant due to the extreme weather, but the entire room service menu was available, so my friends and I dined like queens in the comfort of our rooms. Daniel and his team made sure we had everything we needed, and he even comped us couple of items when he noted they were out of a particular thing we wanted. I had breakfast delivered the next morning by Amanda, and she was super nice and friendly, and my meal was fantastic. I'm thinking about just moving in permanently. Great service, great attention to detail, and even more importantly, I never once felt "stranded" or like I was in the middle of a blizzard (which for a Texas girl, I totally was). I'll be going back for sure!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 26, 2013
Dear rondavanmeter:
Thank you for being our guest and for writing this review in Trip Advisor. I really love your sentence, "a pleasure to be stranded at the DoubleTree". Daniel Goszewski was great last week. He had a long week and an even longer Thursday. He and his team did a wonderful job. Today, I met with Daniel to review 2012, and I remarked that the pieces of his staff were interchangeable. Most of our employees did make it in, but we had a few that could not. We did generate about three times greater revenue on Thursday than what was anticipated or forecasted. That was the biggest challenge. Usually about 60 to 70% of the guests eat out before returning to the hotel, or simply go out after returning from their work. Very few people wanted to brave the scarey streets and we also picked up about 90 additional guest rooms Thursday night. It was a crazy night, but every single employee had fun and we all made it home alive. Thank you for recognizing Dan Goszewski and Amanda. Amanda did serve you room service Friday morning. I don't know if you know that she went out of way to drive a long way in to work Thursday night, a shift she was not scheduled for, and also worked room service that night. She put together and delivered over forty room service tray/orders that night. Amanda has blossomed in to a wonderful team member. "Move in Permanently", sounds like a great idea, we'll keep the light on. Sorry, I meant, we will keep the DoubleTree Chocolate Chip cookiees with walnuts. warm for you. Thank you and come back soon.
Sincerely,
Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
