arrived on the coldest night of the year with my hotel confirmation in my hand and was told by desk clerk I was at the wrong hotel. She offered to give me directions to the correct Doubletree. I asked if she could accommodate me at this hotel. She talked to her supervisor and she was able to get me in. Here name was Jacqueline and she went above and beyond to service my needs.

Thank you

The DoubleTree Westport is an amazing value and a very nice hotel. The staff, specifically the breakfast hosts, helped make our stay very pleasant and they open at 6:00am on even on the weekends! The 24 hour fitness center is on the small side but has everthing you need except for a scale.

The room was clean and comfortable and the staff was friendly and accommodating, but the hotel is literally next to a major highway. Even at night, the highway noise was difficult to drown out. Coupled with $10 internet per day, I can't rate this any higher, but not for any fault of the staff or quality of the facilities.

Check-in wasn't great. Only one person checking in and there were three other people checking in, so there way a wait. I was given one room and couldn't get the door open, was told by the front desk that sometimes the lock flips over and locks from the inside. When another guest asked how they get in the rooms, we were told that maintenance has a special tool to get in. The door locks aren't very secure, obviously.
Anyway, I got to my room and sat down on the bed to start working. I went to turn on the lamp and you can see from the picture how filthy the lampshade was. It was hard not to notice the stains all over the bed skirts (both beds) and stains on the carpet. I went to adjust the heat at the window unit. This didn’t control the temperature, but it was filthy. The thermostat was filthy and I could never get the temperature right - either too hot or too cold.
When I went to check out the following morning, I passed the only person on duty. I don't know where he was going, but I waited at the desk and he never came back. I know he saw me with my luggage and coat on, he spoke to me, but didn't bother to see what I needed. I left and figured that they would know that I left.
There is no excuse for such a dirty, worn-down room. Never again.