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“Great Weekend” 4 of 5 stars
Review of DoubleTree by Hilton Hotel St. Louis - Westport

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DoubleTree by Hilton Hotel St. Louis - Westport
3.5 of 5 Hotel   |   1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)   |  
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Ranked #2 of 16 Hotels in Maryland Heights
De Soto, Kansas
1 review
“Great Weekend”
4 of 5 stars Reviewed November 14, 2012

We stayed at the DoubleTree for a Softball tournament and it was completely full every night. Even though busy, the hotel staff was extremely helpful and accomodating. Would not hesitate to come back. I was especially appreciative to Jacqueline at the front desk for helping us have a great weekend.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, November 16, 2012
Dear KS Fog from Kansas:

Thank you for staying with us for the recent volleyball tournament. We liked being called "helpful & accomodating". I am also glad you will be returning to visit us if something else brings you back to St. Louis. I have copied Jacqueline, our guest services agent, on your review, and I have thanked her for providing you with good customer. I have also shared the review with my staff. Do come back soon.

Sincerely,

Dan Gough
General Manager
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496 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Chicago, Illinois
1 review
4 of 5 stars Reviewed November 12, 2012

This is a nice hotel. Very accommodating and does a great job in making the customer stay a pleasant one. I was traveling with my mother who is a senior with limited mobility. I had forgotten to acquire if they had handicap rooms available with safety features. After we arrived and was settled into our reserved room I called the front desk and asked if by chance if they had shower chair for the tub and a rubber bath mat. The tub was a little slippery as no slip-proof strips were in the tub. They quickly bought in a chair and safety mat within minutes. There are a few suggestions I would like to make. There needs to be a full-length mirror in the bedrooms. There were no mirrors in the bedroom at all only one in the bathroom. Bathrooms need air vents because the mirror fogged up badly. Also, need to have install towel racks in the bathrooms. Overall, our stay was a good one.

Room Tip: Beware If you have adjourning rooms they are not sound proof. No mirrors at all in the bedroom only...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, November 16, 2012
Dear sweetpea25:

You are very sweet! Thank you for staying with us and thank you for this review. The only rooms that don't have full length mirrors in the rooms are some of the rooms with connecting doors. The majority of the mirrors go right in that spot where the connecting door would be. We are considering installing some narrower mirrors in those handful of rooms that don't have the mirrors, and it is just a handful. The rooms that don't have towel racks, actually had the towels placed under the sink in a built-in wood shelf. Thank you for your feedback.

Sincerely,

Dan Gough
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Brussels, Belgium
1 review
5 of 5 stars Reviewed November 6, 2012

That was an amazing stay in Double tree hotel. Perfect and cozy room. Great swimming pool and jacuzzi and sport center and business center. I had all I need during my stay and a perfect reception with a cookie. I'll definitely come back and also think of others Double Tree for my next trips. I didn´t know these hotels before and i´m convinced now!
I had also dinner at the restaurant and the meals were delicious and a super service.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, November 13, 2012
Dear Gaelle C:

Thank you for staying with us recently. I am glad to hear that you will definitely come back to our DoubleTree by Hilton. Your comments about the pool, jacuzzi, and the fitness center are much appreciated. Please come back soon.

Sincerely,

Dan Gough
General Manager
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Bristol, Wisconsin
1 review
5 of 5 stars Reviewed October 29, 2012

Love the hotel - clean, SUPER team friendly for a softball event. More breakfast options would ahve been nice for a longer stay (we were there for 3 days) but still a great hot breakfast was the best way to start the day for 24 players, their parents, coaches and families! Elevator doors are silent even if you are on the elevator wall.

Room Tip: anywhere in hotel are great! there is not a bad room in the place!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, October 30, 2012
Dear Michele B from Bristol Wisconsin:

Thank you for staying with us last weekend. It was a busy, but fun weekend for our staff. I am so pleased that you loved the hotel and highly recommend it to other teams. We love having teams, and the softball teams, last weekend, were easy to service. We try to be "Team Friendly". We realize that the teams, like everyone else, have many choices and hotels to choose from. Glad you stayed with us and hope you do come back to see us when in St. Louis.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
1 review
5 of 5 stars Reviewed October 24, 2012

I am the manager of an Under-9 boys soccer team and booked this hotel through a group block. The property was very well maintained and the decor was modern and nice. Rooms were nice and clean. As a group we had a team breakfast (along with the many other teams staying in the hotel that weekend) in one of the conference rooms. I was expecting a little more than what was provided but it worked. The only major problem we had was the hockey team coach who had a room directly across the hall from us. His teenage boys literally sat outside our door talking because they were waiting on their meeting time with their coach. Mind you - this was between 10:30-11:30pm and our team had to be at the soccer fields at 7am the next morning. My husband went down to the front desk and eventually I went down as well. I was satisfied by the front desk staff's prompt reaction to this coach as I stood and watched from my room's peep hole as they came right up to talk with him. That prompt response by the staff saved the experience for us. I would definitely stay at this property again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, October 25, 2012
Dear AAL77:

I am glad that your hockey team chose our DoubleTree by Hilton for your recent stay. Thank you for taking the time to write this review. My staff and I really appreciate the business from the sports teams, especially the hockey teams. I am so glad to hear that someone from our staff quickly responded to your noise complaint and addressed the situation. I hope you do return to stay with us in the future.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed October 14, 2012

My first trip to St. Louis. I was a guest travelling for business in October.The quality of the accommodations and staff was excellent. In particular Chris Moore (at the front desk) was always was very professional and efficient with any immediate requests. His excellent customer service skills are worth mentioning. I look forward to returning in the future.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, October 15, 2012
Dear Adam W:

I am glad you were able to stay at our DoubleTree by Hilton for your first trip to St. Louis. Thank you for calling the staff "Excellent" We were all glad that you look forward to returning in the future to our hotel. Please look me up when you get back. I was just returning from vacation this morning, and I was able to communicate to Chris as he was leaving after working all night, that I read your review last night. Chris just started with us two months ago working night audit, and we really like having him here. I hope you come back soon.

Sincerely,

Dan Gough
General Manager
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Chicago, Illinois
1 review
5 of 5 stars Reviewed October 13, 2012

The room was great. Clean. Quality through and through. I still love getting a cookie when I check in. I was there for a wedding and it lived up to my expectations. Would definitely stay there again if I happen to be in the St. Louis area.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, October 15, 2012
Dear dmalato2:

Thank you for staying at our DoubleTree by Hilton while attending a wedding in St. Louis. I appreciate that you used the word "Quality" to describe our hotel. You said that you would definitely stay at our hotel again when you come back to St. Louis, and I really hope that you do.

Sincerely,

Dan Gough
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Address: 1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Maryland Heights
#2 Family Hotel in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO

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