We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“They sold our room” 1 of 5 stars
Review of Sheraton Westport Plaza Hotel St. Louis

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Sheraton Westport Plaza Hotel St. Louis to your Saves list
Sheraton Westport Plaza Hotel St. Louis
3.5 of 5 Hotel   |   900 Westport Plaza Dr, Maryland Heights, Saint Louis, MO 63146   |  
Hotel website
  |  
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Family Together Time
Ranked #4 of 16 Hotels in Maryland Heights
Indiana, United States
Top Contributor
125 reviews 125 reviews
19 hotel reviews
Reviews in 37 cities Reviews in 37 cities
61 helpful votes 61 helpful votes
“They sold our room”
1 of 5 stars Reviewed October 27, 2012

We booked a room here for our honeymoon as we where going to St Louis. When we got there the desk clerk informed us they sold our room and they where putting us up elsewhere. They where incredibly rude an hateful. The room they put us up in was a Drury several miles away which was not near as nice. Would never stay here for anything.

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

289 reviews from our community

Traveler rating
    118
    80
    58
    20
    13
See reviews for
53
48
16
133
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Springfield, Illinois
Top Contributor
59 reviews 59 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 22, 2012

We stayed here after an NFL game in St. Louis and it is quite a drive from the downtown area but we knew that going in and made that decision knowingly. We were extremely impressed with the courtesy and attentiveness of the front desk and of how clean the room was. We enjoyed the room a lot and felt clean and comfortable. The soaps and toiletries were better than most and had a mandarin/mint scent which was really nice and refreshing for a shower. We utilized the workout room as well and were extremely impressed with it. Headphones were available (although a sign or something indicating this would have been helpful as we didn't locate them until after our workout), towels, water, fruit, and even some Cliff bars. The whole stay was just problem free and the staff seemed happy to be there which makes a big difference to us! Oh.....and one of the most comfortable beds and pillows I have every slept on! It makes me want to refurb our bedroom at home!

Room Tip: I think they might all be good rooms. It's just a column building so I suspect all of the rooms...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 28, 2012
Thank you for your positive feedback and for staying with us

We are delighted to hear that our staff made you feel welcome and you enjoyed your room amenities and the hotel overall
We appreciated you comments and look forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

Kevin Bordeaux and Beverly Pruett from the Sales and Catering Department delivered exceptional service. They truly went above and beyond to assist us; they were accessible before and after their scheduled work hours. They were indisputably committed to ensuring we had a wonderful event that was without flaw. We will certainly refer our friends, family, and colleagues to the Sheraton Westport Plaza Hotel St. Louis for any occasion.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 28, 2012
Thank you for staying with us and for your feedback
I am delighted to hear our staff took care of your needs and you enjoyed the property overall. Thank you so much for taking the time to fill out the review so we can see how we can continue to improve for our valued guests. I hope you will keep us in mind for future trips to the St. Louis area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
various
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 18, 2012

We live an hour and a half from the airport, so when we have a very early flight we stay over night close the airport. There are two Sheratons at westport plaza. They are both nice. The 'tower' is recently remodeled, so it feels fresher. But the "Chalet" has rooms with patios overlooking a little pond. Anyway, it's nice to be on the Plaza because you can walk to several restaurants and nightspots. So, it makes the pre-travel night into a mini vacation. And the prices for the Sheraton are usually reasonable (around $100-120).

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 28, 2012
Thank you very much for choosing Sheraton Westport for your recent stay with us

We are delighted to hear that you have enjoyed our newley renovated property and all the close by restaurants in westport all within walking distance

Thank you for your feedback and we look forward to your next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri USA
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 12, 2012

Sheraton Westport Plaza in Saint Louis, MO. is a very good place to stay while in St. Louis. The location is close to the various tourist locations and nearby are lots of eating places. They have both outside parking and garage parking which is free. The rooms are large and we had no problems with anything in the room or at the front desk at checkin.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 15, 2012
Dear SuperDave471,

Thank you for choosing Sheraton Westport and for your feedback

We are glad to hear that you had an enjoyable experience with us. We thank you for sharing your experience with us and hope to have you again.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 8, 2012

We stayed recently for a wedding. When we arrived, the check-in was fast and the staff was friendly. The room was well-decorated and clean, the bed was so comfortable and the view was good from our 7th floor room.

Our only problem was that no one told us that we could park in the garage instead of the front lot until we asked. Also, our room had a door that joined it to the next room and we were woken nearly every morning by someone yelling or an alarm.

Overall, though, we would stay here again, despite the noise problem.

Room Tip: Corner rooms are farther separated from neighboring rooms so they're quieter.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 15, 2012
Dear Stephen D,

Thank you for sharing your experience with us. We are dedicated to ensuring that you do have a good night’s sleep when you stay with us and do follow a noise procedure of warning disrupting guests that they will be removed from the hotel on any further disturbances. We will advise our Managers to be more diligent over this to eliminate any of these noise concerns from our guest room floors

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 2, 2012

I stayed at the Sheraton west port plaza on a business trip. the hotel was recently updated and very clean. the staff was very helpful and polite. I stayed in a King room and it was large with a nice sized desk to work at and ample outlets to plug in computer, I-pods, I-pads and phone and still be able to iron my clothes without having to unplug a lamp or clock or stand in the bathroom. the elevators came quickly and silently. The back hall of the hotel connects to west port plaza which is loaded with restaurants and bars and some services. It was nice to be able to walk around and feel safe and find plenty of choices for dinner. I dined at Patricks and was able to eat on the patio.

This hotel was easy on and easy off the highway with convient FREE parking. I would deffinately stay here again for work or pleasure.

Room Tip: Corner rooms have two windows and seem a touch larger.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonWestportPlz, Front Office Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this review, October 15, 2012
Dear Dawn S,

We are happy to hear that you enjoyed your stay with us at the Sheraton Plaza Hotel. A lot of our guest find that it is convenient and pleasant that we are located near restaurants and entertainment. We hope that you will have us service you again in the future.

Thank you again for taking the time to give us your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sheraton Westport Plaza Hotel St. Louis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Westport Plaza Hotel St. Louis

Address: 900 Westport Plaza Dr, Maryland Heights, Saint Louis, MO 63146
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Westport Plaza Hotel St. Louis 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Ideally situated for business, leisure, or weekend getaways T he Sheraton Westport Plaza Tower Hotel St. Louis is close to corporate headquarters, restaurants, exclusive shops, and entertainment. And we’re across the street from our sister hotel, the Sheraton Westport Lakeside Chalet Hotel. Created to be mini-retreats, our amply sized guest rooms, have room to spread out in. Tap into the High Speed Internet Access (Wi-Fi is also available in the lobby), take in the view from the balcony, enjoy in-room movies, and get the best sleep yet in The Sheraton Sweet Sleeper™ Bed. There’s also fresh coffee on hand to help greet the day ahead. Splash around in the pool with family or work up a sweat in our fitness facility or jogging path. Try your hand at something new like at the golf courses nearby or simply relax with live entertainment. Bring a group of just about any size together. Dinner for 8? For 18? For several hundred? With combined meeting space of over 42,000 square feet and our state of the art conference center, our planning staff and audio/visual technicians are ready to help plan and create a memorable meeting, conference, or celebration. Immerse yourself in the excitement our city has to offer. We look forward to welcoming you to the Sheraton Westport Plaza Hotel St. Louis. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Starwood, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Westport Plaza Hotel St. Louis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Saint Louis
Saint Louis Sheraton
Sheraton Westport Plaza Hotel St. Louis Saint Louis/Maryland Heights, MO

Owners: What's your side of the story?

If you own or manage Sheraton Westport Plaza Hotel St. Louis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.