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“Excellent” 5 of 5 stars
Review of Homewood Suites St. Louis-Riverport

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Homewood Suites St. Louis-Riverport
3.0 of 5 Hotel   |   13639 Riverport Drive, Maryland Heights, Saint Louis, MO 63043   |  
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Ranked #3 of 16 hotels in Maryland Heights
St. Louis, Mo, United States
1 review
“Excellent”
5 of 5 stars Reviewed June 14, 2014

Top notch all the way. Complimentary meals were very good and room/suites were clean, quiet and comfortable. Staff was friendly and very helpful. Did not use the workout area but felt it could have more to offer.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 people have reviewed this hotel

Traveler rating
    90
    67
    24
    10
    7
See reviews for
70
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Jefferson City, United States
1 review
4 of 5 stars Reviewed June 11, 2014

The accommodations at this Homewood Suites were very good. The rooms were clean. Check-in was a breeze. We stayed here because it was very close to the Verizon Wireless Amphitheater where we had tickets for a concert. I am so glad that we did. Having a free shuttle to and from the venue was a bonus. One that that I will say, the televisions in the rooms are really outdated. They are not High Definition flat screens and don't have modern day HDMI hook ups. If we were to spend more time in the rooms this would have really been a disappointment.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia, United States
1 review
4 of 5 stars Reviewed May 31, 2014

This hotel is nice. It has great room, great free hot breakfast, nice pool, and good business area. Other than being stingy with their towels it was probably the best place for five people to enjoy vacation.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis, United States
1 review
4 of 5 stars Reviewed May 29, 2014

will stay there next year around same time. Would like turkey patties or bacon or fresh baked muffins added as a breakfast choice the coffee was great. Stayed on the weekend did not have dinner at the hotel or use the appliances in the room.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
1 review
2 of 5 stars Reviewed May 29, 2014

Only 29 channels on the t.v. No MSNBC. Old style bulb t.v.'s. Coffee pot in room was missing, so no first thing morning coffee for me. There was only one trash can in the entire suite. Living room and kitchen cans were missing. No place to eat a nice dinner nearby. Burger King and Subway are the choices unless driving 10 minutes via interstate. The only plus was that it is about 5 miles to the airport to catch early morning flight.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime H, Director of Sales at Homewood Suites St. Louis-Riverport, responded to this review, June 2, 2014
Dear Linda B,

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with our television service and other basic items.

We want our guests to have the best stay possible where everything is in perfect working order and meets their expectations. I am sorry that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that you concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 of 5 stars Reviewed May 28, 2014

Stayed at Homewood suites for 4 days during a conference. It has easy freeway access and close to the airport. The staffs are courteous and greets you if they see you. The rooms are nice and large. Full size refrigerator, dishwasher, electric stove, and plates\cups. Good breakfast and dinner is included.
The only negative on the room is that the large picture tube TV. Com'on, it's time to upgrade to LCD TV.

Room Tip: I got a room that was in the rear but there's no road noise and there is a rear carded entrance...
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, Missouri
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 24, 2014 via mobile

The room was very dirty and the vents look as though it was never cleaned. If you are a neat freak don't stay here. On the upside the staff was friendly and they had a basketball court for kids which was nice. We only stayed because the Galleria was booked (still the nicest cleanest Homewood property we ever stayed in). All management has to do is have a maint crew come and do touch ups every month or two. Like clean the vents, regroup, touch paint, and some new bed sheets would not hurt

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime H, Director of Sales at Homewood Suites St. Louis-Riverport, responded to this review, May 27, 2014
Dear Marv W,

Thank you for your review on our property. We greatly appreciate your time and value your opinion.

I apologize for the experience with the cleanliness of your room. I will share your comments with our maintenance department to ensure others are not disappointed like you were. This is unacceptable and will be rectified.

I do hope that you are willing to give us another try to show you this is not the standard that we hold our rooms.

Thank you again for your feedback,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites St. Louis-Riverport

Address: 13639 Riverport Drive, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
#6 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites St. Louis-Riverport 3*
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Also Known As:
Homewood Suites St. Louis-Riverport Hotel Maryland Heights
Homewood Suites Maryland Heights
Homewood Maryland Heights
Maryland Heights Homewood Suites
Homewood Suites St. Louis-Riverport Saint Louis/Maryland Heights, MO

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