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“Very Good Hotel” 4 of 5 stars
Review of Homewood Suites St. Louis-Riverport

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Homewood Suites St. Louis-Riverport
3.0 of 5 Hotel   |   13639 Riverport Drive, Maryland Heights, Saint Louis, MO 63043   |  
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Ranked #9 of 15 Hotels in Maryland Heights
Georgia, United States
1 review
“Very Good Hotel”
4 of 5 stars Reviewed May 31, 2014

This hotel is nice. It has great room, great free hot breakfast, nice pool, and good business area. Other than being stingy with their towels it was probably the best place for five people to enjoy vacation.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
    120
    93
    33
    23
    18
See reviews for
105
47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
St Louis, United States
1 review
4 of 5 stars Reviewed May 29, 2014

will stay there next year around same time. Would like turkey patties or bacon or fresh baked muffins added as a breakfast choice the coffee was great. Stayed on the weekend did not have dinner at the hotel or use the appliances in the room.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, United States
2 reviews
2 of 5 stars Reviewed May 29, 2014

Only 29 channels on the t.v. No MSNBC. Old style bulb t.v.'s. Coffee pot in room was missing, so no first thing morning coffee for me. There was only one trash can in the entire suite. Living room and kitchen cans were missing. No place to eat a nice dinner nearby. Burger King and Subway are the choices unless driving 10 minutes via interstate. The only plus was that it is about 5 miles to the airport to catch early morning flight.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime H, Director of Sales at Homewood Suites St. Louis-Riverport, responded to this review, June 2, 2014
Dear Linda B,

I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with our television service and other basic items.

We want our guests to have the best stay possible where everything is in perfect working order and meets their expectations. I am sorry that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that you concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed at Homewood suites for 4 days during a conference. It has easy freeway access and close to the airport. The staffs are courteous and greets you if they see you. The rooms are nice and large. Full size refrigerator, dishwasher, electric stove, and plates\cups. Good breakfast and dinner is included.
The only negative on the room is that the large picture tube TV. Com'on, it's time to upgrade to LCD TV.

Room Tip: I got a room that was in the rear but there's no road noise and there is a rear carded entrance...
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, Missouri
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 24, 2014 via mobile

The room was very dirty and the vents look as though it was never cleaned. If you are a neat freak don't stay here. On the upside the staff was friendly and they had a basketball court for kids which was nice. We only stayed because the Galleria was booked (still the nicest cleanest Homewood property we ever stayed in). All management has to do is have a maint crew come and do touch ups every month or two. Like clean the vents, regroup, touch paint, and some new bed sheets would not hurt

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime H, Director of Sales at Homewood Suites St. Louis-Riverport, responded to this review, May 27, 2014
Dear Marv W,

Thank you for your review on our property. We greatly appreciate your time and value your opinion.

I apologize for the experience with the cleanliness of your room. I will share your comments with our maintenance department to ensure others are not disappointed like you were. This is unacceptable and will be rectified.

I do hope that you are willing to give us another try to show you this is not the standard that we hold our rooms.

Thank you again for your feedback,
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Dallas, United States
1 review
3 of 5 stars Reviewed May 23, 2014

service is great, rooms are great. If yu can overlook the musty smell and soiled carpets in the hallways and elevators its not bad. Its not up to the normal standards that I have experienced in other Homewood's nor this one.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colombo
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2014

This place is one 30 minutes drive away from city center and gateway arch in St. Louis. Good services and staff. Free breakfast is awesome even though they do not have variety of collection of food. Four of us stayed and one kid included. They have indoor swim pool and it is very close to missouri river.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Homewood Suites St. Louis-Riverport

Address: 13639 Riverport Drive, Maryland Heights, Saint Louis, MO 63043
Phone Number:
Location: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Free Breakfast Kitchenette Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 15 Hotels in Maryland Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites St. Louis-Riverport 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Homewood Suites St. Louis-Riverport Hotel Maryland Heights
Homewood Suites Maryland Heights
Homewood Maryland Heights
Maryland Heights Homewood Suites
Homewood Suites St. Louis-Riverport Saint Louis/Maryland Heights, MO

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