We were on a bus tour and stayed twice, as we passed thru St Louis each way. This is a beautiful facility, very large breakfast room, beautiful lake and grounds out back, very large extremely nicely appointed rooms. The breakfast was wonderful. Huge variety, just about anything you could ask for and very tasty. Even fresh hot cinnamon rolls each morning.
We stayed on the third flood the first time and as it appeared clean, it really had not been thoroughly cleaned for a long time. I dropped my watch behind the night stand and when my husband pulled it out to retrieve my watch I was shocked. There was so much dust and dirt, I couldn't believe it. There wasn't much we could do then, just put the furniture back and not breathe too deeply. The bathroom smelled strongly of urine and upon further investigation, noticed yellow stains on the wall just beside the toiled. Not too hard to figure that one out !
We stayed on the fifth floor the next time and it was extremely clean, those housekeepers did a much better job than the third. No complaints on 5.
Both days upon arrival we were NOT greeted by the same unpleasant young woman. She was so rude to everyone, announcing to everyone check in time wasn't until 4, it was 2:45. We had our itinerary for a month, so I can't imagine it should have been a surprise to them as to what time we were coming. She said we all (about 50 of us) would have to wait, as we stood there in the lobby holding our suit cases very weary, until every room had been cleaned. So instead of holding up a couple of people, hold up 50!! I can't imagine a large hotel keeping anyone so rude.
Overall, I would recommend this facility, as it does have a lot of advantages.
- Official Description (provided by the hotel):
- The Holiday Inn Express Riverport is conveniently located near the intersection of I-70 & I270. We are next to Dave & Buster's, Harrah's Casino, Verizon Wireless Amphitheatre, and all of the businesses in the Maryland Heights/Earth City area. Free 24 hour shuttle to and from the airport. ... more less
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- Also Known As:
- Holiday Inn Express Riverport St. Louis Hotel Maryland Heights
- Holiday Inn Saint Louis
- Saint Louis Holiday Inn
- Holiday Inn Express Riverport St. Louis Saint Louis/Maryland Heights, MO