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“Filthy, Dirty, old, unsanitary - almost camping...” 1 of 5 stars
Review of Country Club Hotel & Spa

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Country Club Hotel & Spa
3.0 of 5 Hotel   |   250 Racquet Club Dr, PO Box 1599, Lake Ozark, MO 65049   |  
Hotel amenities
Ranked #12 of 13 Hotels in Lake Ozark
Overland Park, Kansas
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
“Filthy, Dirty, old, unsanitary - almost camping...”
1 of 5 stars Reviewed November 10, 2013

Family trip for Tae Kwondo tournament. Positives:...Jr. suite was good size, enough for family w/ king bed & pull out sofa. Mostly quiet room. And had three sinks (inside bath, outside bath, and in kitchen area)
Negatives: everything else.
- Sheets were thin enough to see through. Didn't look visibly dirty, but the next morning I saw how the housekeeping staff was treating sheets in the hallway and lost all confidence that sheets were clean.
- Toilet was dirty - pink mold/mildew ring in bowl which comes from no scrubbing after 1-2 weeks. This doesn't happen if you skip scrubbing in a day, or two, or even five.
- Shower had mildew & hair. Possibly was rinsed out before we arrived, but definitely not cleaned with cleanser & disinfectant.
- Glasses in kitchen had fingerprints and lint in them. Absolutely not cleaned which makes it prone to passing disease and germs like tuberculosis, hepatitis and others.
- Faucets & shower head all had mineral deposits and mineral build up. Not unsanitary per se, no real harm here, but just general lack of maintenance and upkeep and a complete eyesore.
- Carpet was dirty, stained, and vacuumed poorly if at all.
- Breakfast was $10 for complete crap food. Based on how our room looked, I can only speculate as to what the kitchen looked like. I ran to Paul's (supermarket) for milk & cereal so I wouldn't have to eat there.
- Signage was poor/wrong. One sign said rooms 4000 - 4028 or the highest number. Yet after carrying all of our luggage down that hall, we realized the numbers started at roughly 4018. Instead of stating the correct room numbers, it stated the entire range for the floor, creating extra work for the guests after a long day of travel. Just sloppy.
- Overall - general disrepair. Wall corners damaged, paint spots & stains, door jams cracked/broken, bathroom hinges rusty. Again, none of these harmful per se, but I expected more from a place called "Country Club Hotel & Spa".

Last, we did not experience any real "service". My only experiences were checking in, and then trying to find milk the next morning. A young lady at the morning breakfast offered to let me buy some 2% milk! which I declined. I chose to head out to Paul's to get skim. So, this experience was pleasant and accommodating. But, the check-in process was weak, and the woman was pretty rude when we politely requested an upper floor. Either you can or you can't, but you don't need to question a guest about why they requested what they did.

I believe they can get away with this kind of product and service because they likely have close to full occupancy simply due to their location and perhaps being one of a few choices. But I would caution travelers to steer clear of this place if you can. This is the first review I've written but my experience was so poor, I needed to share my experience.

Room Tip: Find another place if you can. If not, be prepared to clean before you sleep and use the bathroom.
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Polish first
  • Any
English first
TEXAS
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 9, 2013 via mobile

We had a confirmed reservation through Expedia. Showed up and told no room. They made us a reservation at another hotel. Showed up there-no room! Unbelievable. Very frustrating when traveling with kids! Not nice!

Stayed November 2013
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 19, 2013

Stayed Oct 18, 2013 - there for a conference. Booking was easy. First impression was amazing. Didn't last long unfortunately. Walked onto the 2nd floor and noted the hallway carpet looked like someone had vomited all up and down the hall - entered the room and was greeted by a smell as soon as we entered the room. My roommate opened the curtains and we immediately saw beige carpet that had more dirty spots than clean. Literally, filth! Went into the bathroom and noted dirt in the corners, peeling drywall with holes and caulking around the tub that had been done by an amateur. We were headed to a conference so didn't have much time so went to the restaurant to grab a quick supper. Other than being extremely slow (close to an hour), the food was good. Went to the conference and finished about 9:00; asked at the desk about the pool. Told they close when the spa closed - 9:00 on a Friday night! So sorry - try again at 6:00 a.m. We went to the pool area to see if it would be worth it - water was cold. The hot tub was "down for repairs" and looked like it had been down for a while; it looked like the kind of portable hot tub someone would have at home; Not what I would have expected at a high end hotel. Next morning, I did go and ask for the manager - was told I was speaking to the front desk manager. I mentioned that I travel for work several times a year and had never been to a hotel that would actually put guests in a room that had carpet that dirty. He said he would adjust my bill - Not what I was looking for; I wanted reassurance that this was not the norm. He said he would contact the housekeeping supervisor immediately. I waited about 15 minutes and then went to my room, 2022. There were about 5 housekeepers immediately across from my room through double doors that obviously had an outdoor entrance. They were having a good old time, sounded like a party, smoking outside. Didn't see anyone check the room. They were standing directly in the area of the hall that was so disgusting and appeared oblivious to the stains on the carpet! Also, shower - no hot water, lukewarm at best! So for a room that was over $100 which is definitely on the higher side for a hotel in this area - wouldn't stay here again.

Room Tip: Has a beautiful view - that's about all I can say that is good - sorry.
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  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 11, 2013

Watch your bills.... I reserved my room for a two night stay online a week in advance. When we arrived, I checked in and the amount on my bill was more than I had been quoted online. Luckily I had my receipt from my reservation. I showed it to the front desk and she quickly corrected it. After this our stay was without incident until we went to checkout. Terry was at the front desk when I checked out. She has NO customer service skills whatsoever. My bill was incorrect again! She did nothing to remedy the situation. Luckily, I had my receipt in hand again to prove the price I was quoted. I should have not had to due this once, but twice is totally unacceptable. Even after she read the note from the person who checked me in. She was rude and totally unprofessional. I was very disappointed. I left what should have been a relaxing weekend even more stressed because of the situation.
The property is run down but is suitable for the quoted price and the size of the room. I just should not have had to deal with upcharges. We will not be staying here again all because of the service received!

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osage Beach, Missouri
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 24, 2013

I stayed for 2 nights in a Jr. Suite and found it very spacious. The furniture was a bit outdated, but the bed and couch were comfortable and the rooms and fitness center were clean with the exception of a few stains on the carpet. I read some of the other reviews before I came and I think some of them are kind of harsh. This is a quiet setting and the price was reasonable. Very friendly staff.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review, October 1, 2013
Hello Brandy B

I would like to thank you for taking your time to tell us about your visit to the Country Club Hotel & Spa. We are pleased you enjoyed your stay and that you were comfortable in your accomodations. With new ownership that came in the last week of August, we are looking forward to making some improvements that will address the couple of issues that you noted. We are certainly looking forward to hosting your again in the future at the Country Club Hotel & Spa.

Thank you for your comments
Ron Schlicht
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottumwa, Iowa
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 18, 2013

Spent four days in a two bedroom villa at Country Club Hotel and spa. Making the reservations was a snap and everyone was very nice to deal with. Our room was ready 2 hours earlier then expected and check in was quick and easy. We had a ground floor unit with a pool outside our back door. WHile dated in the interior it was clean and very spacious and the large screened in porch and the grill on the front deck made it a complete package. Last year we had stayed in a jr suite in the motel part and this year we wanted to accomodate more people. THe bedroom's and bathrooms were on the opposite end from one another so privacy was very nice. We had problems with the television in the living room but one call and a maintence person was there within 5 minutes to fix the problem. We had a nice kitchen with all the appliances we needed for our stay. The only thing that really needed to be improved was the peeling wallpaper in the bathrooms and newer larger flat screen TV's. We will definately stay there again next year. The location to the strip was only a short 5 minute drive. The grounds were quiet with no traffic noise.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review, October 1, 2013
Dear BHENDRED

Thank you visiting with us during Bikefest 2013. We appreciate your comments on your stay at the Country Club Hotel & Spa. It is our goal to provide the best service of any facility in the Lake of the Ozarks area to each and every guest. As of late August, the Country Club Hotel & Spa has a new owner and we are looking forward to a number of improvements as time goes on to address the couple of issues you noted in your review. We truly look forward to seeing you again for Bikefest 2014 and hope the weather cooporates then as well as it did this year.

Thank you again
Ron Schlicht
General Manager
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Kansas City, Missouri
Top Contributor
60 reviews 60 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 4, 2013

Had a nice stay at The Country Club. This is my second time visiting. I really enjoy their spa services. Mostly it's the spa staff that are great. They know how to give a massage. I have to say that the food is good at their restaurant "Raffertys" but the service has never met my expectations. The bartender however is very professional.

Room Tip: Check out their packages. The Romance package was the way to go.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryClubManager, General Manager at Country Club Hotel & Spa, responded to this review, September 27, 2013
Dear Ririver

Thank you for taking your time to comment on your stay at the Country Club Hotel. We appreciate your comments and evaluation of our facility and it is with guests like yourself that helps us identify our short coming and helps us improve. We are pleased that your found your stay to be an overall pleasureable experience and look forward to your next visit with us.

Sincerely
Ron Schlicht
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Club Hotel & Spa

Address: 250 Racquet Club Dr, PO Box 1599, Lake Ozark, MO 65049
Location: United States > Missouri > Lake of the Ozarks > Lake Ozark
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Lake Ozark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Club Hotel & Spa 3*
Number of rooms: 98
Official Description (provided by the hotel):
Large rooms, onsite Spa and Restaurant, indoor & outdoor pools, and gorgeous scenic views. Just minutes from several state parks, beaches and local attractions. We are the ideal venue for your Lake of the Ozarks business meeting, wedding, banquet or special event. Our skilled staff of professional event planners will make it an event to remember! We can host small groups or groups as large as 1,000! ... more   less 
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Also Known As:
Country Club Hotel And Spa
Country Club Hotel Lake Ozark
Country Hotel Lake Ozark
Country Club Hotel & Spa Lake Of The Ozarks, MO - Lake Ozark

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