I stayed in one of the two bedroom condo/villas (221) this passed weekend for the 2013 Lake Race. This condo is in desperate need of some updates. The bed is really hard, the pillows smash completely flat when you lay your head on them, the dresser is old and the drawers barely work, the 18" TV didn't cut it in the master room, the shower in the master is TINY, the flooring needs replaced, along with the sofa set and all comforter sets. I could go on but you get my point.
We stayed Friday night and Saturday night as a guest with a friend of ours. When we got up Sunday morning he told us he was instructed that we could leave our belongings for the day as the room was ours Sunday night, as well. We were in a huge hurry so we left our stuff in the room and came back after the races were finished around 4pm to pack. When I got there the room key did not work so I went to the front desk. The lady at the front desk was extremely rude to me when she found out I was a guest in 221. She told me we were supposed to be gone by 12pm and that the room was already rented to the next guests. I told her I was a guest with the gentlemen who had reserved the room and he had told us that we were fine for one more night. She replied with "Well who told you that was okay!?" and a few other rude and disrespectful comments like "I don't know you from Adam, why should I give you a key to that room." etc... I simply asked for my key to be fixed so I could get my stuff and get out. We packed in about 5 minutes and left the place.
Fast forward four hours later to 8pm as we were pulling out of town I had realized I left multiple personal items in one of the dresser drawers. Jewelry, medicine, eyeglasses, sunglasses, bathing suits, car keys, etc. I called the front desk frantic and told her what I had done. She told me she would forward me to housekeeping to leave a message and that no one else was on the property that could help me find my stuff. I told her we were turning around and we would be there shortly. When I arrived she gave me a key to 221 so I could check to see if it was somehow overlooked by housekeeping and still in the drawer. It was not there. I went straight back to the front desk and explained that the friend who we were staying with was transferred to another room and that the housekeepers had packed his belongings and moved them for him... and maybe they had transferred my stuff, too. I got him on the phone and he gave her permission to give me a key to his new room. I ran to the room and it was there! The housekeepers had put it all in a trash bag and set it on the bed in the new room. I was absolutely thrilled/relieved/thankful that the housekeepers did not misplace my belongings or my worst nightmare... steal anything. I had nearly $2,000 in personal belongings in that drawer and everything was accounted for.
- Official Description (provided by the hotel):
- Large rooms, onsite Spa and Restaurant, indoor & outdoor pools, and gorgeous scenic views. Just minutes from several state parks, beaches and local attractions. We are the ideal venue for your Lake of the Ozarks business meeting, wedding, banquet or special event. Our skilled staff of professional event planners will make it an event to remember! We can host small groups or groups as large as 1,000! ... more less
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- Also Known As:
- Country Club Hotel And Spa
- Country Club Hotel Lake Ozark
- Country Hotel Lake Ozark
- Country Club Hotel & Spa Lake Of The Ozarks, MO - Lake Ozark