The property looks nice from the outside. Front desk staff was nice, but was taking calls when I was standing there waiting to check in. We had a junior suite, which was a large room.
Issues...there was a sleeper sofa and a love seat, and 4 chairs-the room seemed to be missing a coffee table. Two chairs were at the bar, other two were in the middle of the room. We stopped at the room briefly to use the restroom, and although there was a knob set and lock on the door...there was NO LATCH. The door just rested against the frame. Would have created a problem in a room with more than 2 people.
The shower head was not operating properly-this was probably a minor plumbing adjustment that the housekeeping staff should have noticed.
Main issue is the bed. The mattress pad does not tuck around the corners of the mattress, it is just a flat pad. TOok us over an hour on this lumpy bed, including a call to the front desk to inquire if other rooms had better mattresses, before I ltook off the sheets and found and straightened out the pad. The pillows were ok, not great. Sheets were VERY thin. OK, so about 1:30am we finally get to sleep. Wake up and there was NO WATER. Called the front desk and they said it was a city water problem, but they had no idea when it would be fixed. Thankfully shortly after the phone call I heard the toilet fill up and the water came back on. Needless to say, we shortened our trip by one night and left that evening-sleeping in our own bed.
If the hotel would invest in mattress pads that had fitted corners, sheets that have a decent heft, and proper locks on the bathroom door, and proper maintenance on plumbing fixtures it would have gone up to 4 circles. Come to find out the hotel messed up how the rooms were charged (using the credit card meant to hold the rooms, and not the credit card we used to check in, and was on the check in documents). Elevators are also really slow. If we were not holding our luggage, would have taken the stairs.
Rooms did appear to be clean.
rooms have to be renovated first..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking your time to tell us about your visit to the Country Club Hotel. I apologize that you did not have the most positive experience. In the effort to make the accommodations as versatile there are no coffee tables in any of the rooms to provide space for the fold out sofa sleeper without inconveniencing the guests but yet provide adequate seating. I do appreciate that you mentioned the maintenance issues, it is through guest feedback that we are able to identify short comings and take measures to improve. We are currently working on some upgrades in the hotel to include a more modern linen package, 32” televisions, fresh paint in hallways as well as hotel rooms and other room repairs as needed. I will bring the issue of the credit card to the appropriate department manager and provide additional training to Guest Service Representatives as needed.
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Thank you again for your time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.