Came in the off season specifically for couple's R and R. We stayed in room 601 and it was clean and comfortable. Enjoyed the three TVs and fireplace. Bed was very comfortable. Staff knew we were coming for a birthday and offered some free drink coupons. The room service could certainly be improved. More options would be great.
Bar left something to be desired, but it is late March. Locals smoking (Nobody in KC has smoking bars. What YEAR is it? Gross.) We went to the bar and wanted an appetizer while we had a drink. Asked when kitchen closes and response was "10:00 and its 10:01, sorry". That seemed a little rude. You're not going to offer a basket of chips and some salsa? Not very customer savvy.
I'm not sure what some low-rating reviewers are crying about. This is clearly a party destination in the summer months and it clearly marketed as such. You're an idiot for bringing you baby, kids, dog, elderly loved one, etc. Head to Tan-Tar-A or the Lodge if you want something more low key. The food is probably better anyway.