We were greeted by friendly staff at the front desk. We were able to upgrade to a Jaccuzzi suite. The room was long and we over looked the lake. Much to our surprise there was a kitchenette, tub and tiled shower, not to mention a washer & dryer - this came in very handy for drying our swimsuits after a dip in the hot tub. The king size bed had nice linens. The queen fold out was less than stellar. The mattress for it was pure springs, leaving our 10 year old to crawl into our bed. We requested another mattress, they doubled it. Still a bit springy, but at least he wasn't sleeping on the fold out bars. We attended a conferenc here, the facilites were extremely nice.