I stayed at the Lodge of the Four Seasons for three nights to attend a professional conference. In years past, the Lodge was considered very upscale and catered to high-dollar, discriminating travelers. I think it has been a while since those travelers frequented the Lodge. At least, if my room is any indication.
The pictures I will post will not show you the room in its entirety. If you want to see the full room pictures, you need only look to the Lodge hotel site. What I plan to show you are the little details the marketing pictures will NOT show you.
I’ll start with the good – The room is not lacking for space. The king room I occupied at the main lodge was quite large and the full wall window with sliding door to a balcony lets in plenty of natural light. There are multiple shelves/counter space throughout the room and ensuite bathroom, and a spacious closet to accommodate even the heaviest packers. The service I experienced was also top notch. The valet assisted me with my bags, took care of my vehicle and room service was prompt. Spa Shiki was a delight for a pedicure at a lunch break. I have nothing but compliments regarding the spa.
Sadly, this is where most of my positive comments end. The room was OLD. There is just no other way to describe it. Tired, dated furnishings, window dressings and appliances are really a let down. The room seemed “clean” at first glance. That is to say that there was no visible dust and things were neatly arranged, but once you settle in, you will realize the room’s age and that apparent lack of deep cleaning has left it not as clean as you might have hoped. Thank God I packed some Clorox cleaning wipes. I needed them. The bathroom floor was filthy and the light switches and many surfaces extracted visible dirt upon wiping. While I believe the sheets were “fresh” the mattress pad and comforter were very clearly not, and almost all of the bed linens were stained in some fashion. (See pictures) Large black marks, an apparent small blood stain and other nondescript stains were really unpleasant. I think they were washed – at least the sheets, anyway, but they were stained, and should, therefore, be discarded for use by guests. I won’t even put stained sheets on my guest bed at home! It’s just unpleasant and gross.
Speaking of stains…When I pulled the shower curtain closed to shower the first morning, I noticed a long, yellow stain on the white curtain – which happened to match up nicely with the edge of the toilet. I think we can all assume what that was. Disgusting!
When I first entered the room, my eyes were drawn to one particularly ugly oddity. My room had a pass through door that could be used to connect to the room next door. The door was locked, so I was not concerned about safety, however, the door handle had apparently been ripped out at some point, and no one bothered to replace it! This left a gaping, cracked whole in the door, which again, was just really not aesthetically pleasing and gives you a pretty good indication of management’s commitment to the hotel’s upkeep. Further, there were at least two gusts staying in the room next door (on the other side of the adjoining door) and there was absolutely no sound barrier between the rooms. I could hear everything in that room, as if they were standing in my own. Since those two ladies seemed to wake up earlier and go to sleep later than I, it made it difficult to rest thanks to the noise.
If you plan on getting work done, forget about it! The desk, while ample and well lit, lacks any electrical outlets. Which means, if you need to use your laptop, you need to plug in….let’s see…where can you plug in? It’s not obvious, but there is an open outlet under the vanity across from the bed. That’s it. So, your work area is essentially unusable, unless you plan on getting out your pen and actually writing someone a letter. Did I mention the room was old? Yes – that old. It has not been revamped since before the dawn of electronic communication. You would think that by now someone would have added a lamp with an outlet or even a power strip to facilitate this issue.
There are no towel bars anywhere in the room. You have to either fold up your wet towel or wait for a fresh one. That also means that the hotel must wash EVERY used towel every day of a guest’s stay! Certainly not very green.
On my first morning, I took advantage of the express room service. The breakfast arrived promptly at the time noted, but it was hardly worth it. My eggs were done to perfection, and my order was technically correct, however, the toast was cold and soggy with butter, my bacon was only about half cooked at best. The “country potatoes” were just hash browns with a MASSIVE amount of parsley and spices. So much, in fact, that they looked green and were entirely inedible. So, for $23 total, I ate two eggs, some soggy toast and a glass of grapefruit juice. I rejected the rest.
Also on my first morning, I was awakened early by the light coming though the windows – odd since I pulled the darkening shades closed. There was a rip in the room darkening shade, rendering it unsuitable for its intended purpose.
Finally, the icing on the cake – my conference was not scheduled to end until 12:00pm on my day of check out. Check-out time is clearly posted as 11:00am. Since I was alone at the conference, and my car valet parked, I was hoping to check out after the conference to avoid missing any of the sessions. I called the front desk that morning to inquire about late check out. I was told immediately that very latest I could check out would be 12:00pm and I was reminded that my room keys would no longer work after 12:00pm. So, since that time did not assist me, I had to miss part of my conference to check out, and have the valet drive my car around for loading and then re-park. So, you can imagine how livid I was when a colleague of mine at the conference told me that her husband, who stayed with her in the room, called that morning and requested a late check out so that he could play golf that morning. No problem! They were able to check out at 1:00pm. So, apparently, you either need to be a man and/or paying for golf to get a late checkout. After finding that out, it sealed the deal. Next time I am in the area, I will stay at a different resort.
- Official Description (provided by the hotel):
- This waterfront resort at Lake of the Ozarks offers 36 holes of championship golf including the newly renovated Robert Trent Jones Sr. Course reopening May 2009, an award winning spa, three restaurants, as well as several bars and lounges, including the new poolside Parrot Bar. The resort also has indoor and outdoor pools, complimentary wireless internet access is available. ... more less
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- Also Known As:
- Lodge Of Four Seasons Hotel Lake Ozark
- Lodge Of 4 Seasons
- Hotel Of Four Seasons
- Lodge Four Seasons
- Four Seasons Lake Ozark
- Lake Ozark Four Seasons
- Lodge Of Four Seasons Lake Of The Ozarks, MO - Lake Ozark