I attended a conference at this hotel recently. First let me say, as a conference place it is really pretty good! Best food I've ever had in that sort of setting (Italian for one dinner, Mexican for a lunch, typical American breakfast)! Most of the meeting rooms were good although the two in the top floor of the Atrium had noise issues if there were separate meetings in each of the rooms.
As a guest, finding the hotel was easy (just make sure that while you take the 54 / W exit, you continue on 54 instead of turning on W). Check in was easy and prompt. There is a beautiful lobby area if you do happen to need to wait. The rooms were very spacious and clean. I LOVED the bath stuff they provided. However, the mattresses were really hard and I woke up with an aching back. I went to the bar one night and had quick service with a well made drink.
My major disappointment with the hotel was the night I ordered room service. Room service is my indulgence to myself when I have to be away from home and most hotels I stay at make it feel like a real luxury. For example, the last hotel I stayed at before this one only had a strip steak on the menu. I asked them if they could do a ribeye for me and they were more than happy to do that. The Lodge has an extremely limited menu for dinner - I believe there were only 4 entrees listed, although there may have been 5. Their lunch menu took up several pages though and had several good options. So when I was calling for dinner, I asked to order off the lunch menu. The first person I got asked if he could please put me on hold while he checked and then accidentally hung up on me. Really, no big deal, I just called back. Except this time I got Justin. Justin was not interested in helping me at all. No, I had to order off the menu given, no exceptions. Ok, so I asked him what was in the steak soup. He said to me "steak I guess and maybe some vegetables". I told him that wasn't terribly helpful and he just stayed silent. So I was forced to go with my third option and left feeling resentful that I was paying $30+ for a meal when the staff person clearly couldn't care less. I will say the first guy was nice and the woman that delivered my tray was nice but it really only takes one bad apple to spoil the whole experience.
I didn't get a chance to check out the spa services and only noticed at checkout that they do free movies in a theater every evening. Both seem like they would be worthwhile though. They do offer free cider and cookies in the evening which are very good!
I was in the Atrium, not a super great view but a cute little balcony and I really enjoyed the 4 sto...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your comments. Please accept my apologies for the rude behavior that you encountered when you were simply trying to order a meal. It is unacceptable that you were disconnected and that you had to call back and then for you to be treated as you were. You just wanted to order room service, a function that is handled everyday at the hotel. Steps have been taken with Justin to assure that any future guest will not be treated the way you were. We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.