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“Nice hotel in a busy area” 5 of 5 stars
Review of BEST WESTERN Kirkwood Inn

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BEST WESTERN Kirkwood Inn
1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122   |  
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Ranked #1 of 3 Hotels in Kirkwood
Whitmore Lake, Michigan
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Nice hotel in a busy area”
5 of 5 stars Reviewed February 17, 2013

This hotel is located in a nice area and a perfect location if you like to shop instead of sitting in your room. The front desk associates were very professional and friendly. The rooms were nice and clean, I never heard anyone in the room next to us but maybe there wasnt anyone checked into it. The free breakfast was GREAT! It was nice having something on the breakfast bar I havent seen at another Best Western yet. The potatoes with peppers and sausge, big hit with the family!! Since we had already had dinner by the time we checked in we did not eat at Chili's which is connected to the hotel, another plus in my book! I will stay agian when in the area again!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review, February 19, 2013
Greetings Terri,
Your comments illustrate why we refer to our hotel as the best base camp for your visit to St. Louis. Families love the convenience of shopping and dining within walking distance and that we are minutes from all St. Louis attractions. We were so pleased to read your comments about our cleanliness and friendliness! Thank you for taking the time to review your visit with us.
Cynthia Brasseur
General Manager
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204 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2013

This Hotel was located in a nice area, however the hotel couldn't have been a bigger bust as far as noise is concerned. I was travelling on business and really needed to sleep and throughout the night we could here the guy next door walking around, shuffling papers and watching TV. We couldn't complain because he wasn't being loud, it was just that the walls were paper thin. First thing in the morning the doors were slamming and every word being spoken could be heard. I left with very little sleep and haggard. the hotel itself was ok, the flat screen tv was nice and the service was average. i will not return.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review, January 9, 2013
Good Morning Terry,
Please accept my sincere apologies for failing to provide the service and product quality we pride ourselves on during your stay. I am sorry that the noise you described kept you from a good night's sleep - which is the essence of our business. I would very much appreciate if you would reach out to me at 314-821-3950 to further discuss your experience. I look forward to speaking with you.
Cynthia L. Braseur
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed December 3, 2012

Booked my stay thru Best Western Reservation line & planned to use one of my free night vouchers. Upon arrival, they told me it was already used? Which it was NOT!
I find it really CRAZY that I can call the Best Western Reservations line & they allow me to book a room weeks ahead, give me confirmation number, etc. I drive 4 hours, stop at Kirkwood Best Western & THEN they tell me that the voucher is "NO GOOD!", very poor business if you ask me.

I had stayed at a Best Western for work for over 135 nights, earning multiple vouchers & many points, which is great. But to stand at a counter & be treated as if we are trying to get away with cheating the system somehow, was not a pleasant experience at all. I would recommend that if you plan to use a free night voucher, get it cleared thru the reservation line AND the hotel, so upon arrival you dont face this problem. The hotel was nice & clean and I would have no trouble staying there again, but this voucher issue was simply no fun at all & the Hotel needs to find a way to solve this problem!

KJ - Illinois

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review, December 11, 2012
Thank you for sharing your experience with redeeming your BWR free room night voucher. I have since responded to you directly, and again want to thank you for recognizing our front desk staff member's assistance with this issue. We hope that you will visit us again when your travels bring you to St. Louis.
Cynthia Brasseur
General Manager
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San Antonio, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 27, 2012

Nice facility in a nice part of town. Totally disagree with Bill H. Parking was great and the bed comfortable. Personnel were helpful and friendly. We were there for two nights and the access to and from major freeways was excellant.

Room Tip: Room had adjoining door...too much noise from other side. Woke up when their alarm clock went off a...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review, December 11, 2012
Hello Rex,
Thank you so much for reviewing our hotel and highlighting your observations for other folks who may be considering our property. We are so pleased to read that you enjoyed your stay. We look forward to being of service when you visit our area in the future....
Magical Holiday Wishes....
Cynthia Brasseur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Kirkwood Inn

Address: 1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
Phone Number:
Location: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Kirkwood
Price Range (Based on Average Rates): $$
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
BEST WESTERN Kirkwood Inn MO - Saint Louis

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