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All 3 Kirkwood hotels

BEST WESTERN Kirkwood Inn: Traveler Reviews

1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
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Ranked #1 of 3 hotels in Kirkwood
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77 reviews from our community

    Trip type
Traveler rating
    32
    23
    16
    5
    1
Date Rating
Tampa, Florida
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Not what was advertised”
2 of 5 stars Reviewed October 18, 2012

We were on the road looking for a chain that would give us predictable quality. This was not the case. It was advertised as being in the historic district - actually it was just adjacent to a run down neighborhood. You did not want to go off the property after dark, it didn't feel safe.

The rooms were below Best Western's normal quality - not sure if the hotel is just in need of an update or what. There are a number of other options in the area that would be better choices.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Bill H about BEST WESTERN Kirkwood Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
October 26, 2012
Bill,
We pride ourselves on our excellent customer service and product quality, and we are very sorry that we did not meet, nor exceed your expectations. I would hope that you would give us the opportunity to provide you with a vastly improved experience on your next visit to the St. Louis area.
Cynthia L. Brasseur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Average.....nothing wrong with that...”
3 of 5 stars Reviewed September 12, 2012

We picked this place for the location and that worked well. The place was clean, located in close proximity to.....long list....Dunkin Donuts, Chilis, White Castle, Walmart, Target, Lowes, Sports Authority and many others. Parking was ample, easy in and out surface lot. There is an attached Chilis Restaurant and a on site bar. We were in room 200 which was right by the elevators and thus a bit noisy but again typical. Located by the interstate so a quick exit to anywhere in town is guaranteed. Price was average for a big city hotel so no complaints there. This is not a NEW property and some of the place is a bit tired but again it was clean and not shabby. I'd stay there again.

Room Tip: Stay away from room 200 if you are a light sleeper.......elevator close by and it shares a wall with...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Mainframer about BEST WESTERN Kirkwood Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
September 19, 2012
We appreciate the review from our good neighbor in Louisville, KY. We frequently are told that folks enjoy our hotel for the location due to the convenience of restaurants and shopping that you mentioned. Added that we are centrally located in St. Louis makes getting to any attraction quite simple. Thank you for your custom and hope to see you again!
Cynthia Brasseur
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Wister, Oklahoma
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great stay at the right price!!”
5 of 5 stars Reviewed September 3, 2012

So thankful I found this diamond in the cavernous city known as St Louis! What a great hotel! The staff was some of the most courteous and helpful I have ever encountered! My room was very clean and accommodating and everything I could have ever hoped for! Considering everything that was offered at the hotel i.e., the continental breakfast, fitness center and the hotel bar not to mention Chilli's this place was a steal for what I got the room for! King size bed, very spacious and a mini balcony so that I could step out for a breath of fresh air and not have to leave my room! I am very thankful for finding the Best Western in Kirkwood! I can assure you that I will definitely be back! Thanks for a wonderful stay and I look forward to coming back in the near future!!!

Room Tip: Rooms overlooking the pool have the best view!!
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patrick F about BEST WESTERN Kirkwood Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
September 19, 2012
Thank you for completing a review on your stay with us! We are so very happy you found us. Your comments echo those from our repeat guests. We truly enjoy making a memory for every individual who stays with us. We look forward to being of service on your next trip to St. Louis.
Cynthia L. Brasseur
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Hendersonville, North Carolina
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Far too expensive for this room”
3 of 5 stars Reviewed September 1, 2012

This room is outrageously priced. It is average in size, with a small bathroom. The shower had mold in the grout, and there was dust under the bed and in the closet. The staff was polite but not friendly, and did not offer any information without being asked specifically. The breakfast was standard extended continental, nothing special. There were restaurants and stores nearby, but this does not make a hotel "conveniently located, " more than any other. Way overpriced for what you get.

Room Tip: Find a less expensive hotel
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask doctorsadie about BEST WESTERN Kirkwood Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
September 19, 2012
Any and all feedback is important in our business and I truly appreciate the time you took to post your experience at our hotel. We endeavor to provide the absolute best in customer service and product quality and will use your observations to help guide our improvements.
Most Sincerely,
Cynthia L. Brasseur
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Morrisville, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Good Location?”
2 of 5 stars Reviewed August 26, 2012

The Best Western is situated in a nice shopping center with a chain steak restaurant, Buffalo Wild Wings, Dunkin Doughnuts, Target, and other various restaurants and stores. I think what first turned me off to this establishment was the welcoming or lack there of upon entering the hotel. It really seemed as though my traveling companion and I were putting each of the three ladies we interacted with over our two day stay out of their way. We had booked online and had been guaranteed king bed rooms however they said they weren't available and refused to even check our paper work. It was nice that there was a Chili's attached and a bar, however the bar did not look like that pleasantly lit establishment that is pictured in the photo section. It seemed run down and dirty. All vending machines were awkwardly shoved into weird corners on each hall's floor. The "fitness center" were the three machines pictured in the travelers photo's shoved into a muggy room with the washer/dryer. One of the three, the treadmill was broken when I was there. The rooms were clean with the advertised "clean remote" where they dip the remote in cleaning solution to make sure you have a clean one each day. However the room looked worn down as if it needed updating, and thus didn't feel clean. The bathrooms were not updated whatsoever and the shower had the white soap/lime scale buildup on the fixtures and walls. That and the included gross rubber mat to put in the tub did not present a clean feel. I honestly didn't shower because I felt it would be counter productive. There were also flies everywhere. They did have a wide selection of cable television which is nice seeing as a lot of hotels have the direct tv service that either loses channels or gets fuzzy with rain. The internet was average, (not home speeds but not typical slow hotel speed), which is important to me as a business traveler. I checked out the free breakfast the following day but opted to go to the Dunkin Doughnuts in the parking lot as the offering wasn't anything special and there weren't really any healthy options. The low rating is representative of my stay, but the other reviews seem to indicate that my experience was a fluke, (everyone has a bad day right?), and that you can expect a better one. Best Western's new re-branding of being regular, plus, and premier really seems to be random and non-standardized. I will most likely not be staying here again.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask me08053 about BEST WESTERN Kirkwood Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clbrasseur, General Manager at BEST WESTERN Kirkwood Inn, responded to this review
August 30, 2012
Thank you, truly, for your candid review of your recent stay. It disappoints me greatly that we failed to provide the high level of product quality and customer service in which we pride ourselves. Please accept my deepest apologies along with my assurances that your comments will be shared with our entire management staff and corrective action taken immediately.

I hope you will offer us the opportunity to provide you with an improved experience on your next visit to our area. We appreciate your loyalty to our BEST WESTERN brand.

Cynthia Brasseur
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Additional Information about BEST WESTERN Kirkwood Inn

Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
Best Western Kirkwood Hotel
BEST WESTERN Kirkwood Inn MO - Saint Louis
Address: 1200 South Kirkwood Road, Kirkwood, Saint Louis, MO 63122
Phone Number:
Region: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 3 hotels in Kirkwood
Price Range: $$
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