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“Desk clerk” 1 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   2209 N. Baltimore, Kirksville, MO 63501   |  
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Ranked #2 of 6 Hotels in Kirksville
Copalis Beach, Washington, United States
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Desk clerk”
1 of 5 stars Reviewed April 17, 2013

We like staying at Comfort inns, but were very taken back by the reception we got from the desk clerk at this one. We walked in just as the phone rang at the desk, the Woman picked up the phone looked at us and turned away. We stood at the desk for about 5 mins with no response from her, not even a look or a just a min, NOTHING, we tried to get her attention, again nothing, we walked out. We felt that was very rude.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Comfort Inn, responded to this review, May 5, 2013
I am very sorry to hear of the inappropriate treatment you received from our front desk clerk when you came in to rent a room at the hotel. I will not try to assume why she acted in this manner. I will discuss this type of attitude with her. I do hope you will give us another chance if you return to Kirksville.
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53 reviews from our community

Traveler rating
    9
    26
    12
    4
    2
See reviews for
22
5
9
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Madison, Wisconsin
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 28, 2013

The rooms are clean and comfortable, but the hotel is located in a terrible area. Our room had a view of a trailer park. The breakfast was decent and the beds were comfortable. Would be happier if the rooms were less expensive. We definitely paid for more than what we got.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Independence, Missouri
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 24, 2013

Upon arrival we encountered " Sharon" very unfriendly :( Bein in customer service takes a person who enjoys interacting with public. Commin off the road I always look forward to interacting with staff. I have NEVER been disappointed until this time. I over looked this because my mind was on the Business we were here for. The Rooms were VERY nice and roomy. Had the Pleasure of conversing with Sandy the day attendent, " VERY NICE" and such a joy", very help ful. Our boss is dietbetic, Sandy made sure he had food to eat. Thank you again sandy ! almost made the evening "Bad Apple" attitude overlooked. Had the pleasure of meeting both Pamela and shelly, very pleasant Ladies. Was told updates are comming, that would be nice. Overall Hotel in its self although small, but its real "Cute"

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Manager at Comfort Inn, responded to this review, May 5, 2013
Please accept our apologies for the experience you encountered with Sharon. We have explained to her this type of behavor will not be tolerated. She would like to offer a sincere apology for her behavor. Please give the Comfort Inn brand another try when you travel again.
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Minnesota
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 8, 2013

We stayed at this inn on a snowy stormy night in early March 2013. The room was roomy, clean, and well equipped, (TV, microwave, refrigerator, toiletries, extra pillows, etc, everything a room should have) The furnace was a little noisy but not too a fault, and it was working pretty hard that night (19 degrees). The complementary breakfast was adequate and tasty but not spectacular, the staff was helpful and friendly. Not fancy but totally acceptable in every way. There is no pool or hot tub. Even the price was very reasonable. I would stay there again and I would certainly recommend it to others.

Room Tip: There is no elevator, so think about asking for a ground floor.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
1 review
1 of 5 stars Reviewed March 5, 2013

Staff very rude and unwilling to help out at all. Rooms were messy and unkept. Towels were dated and stained. I would not recommend staying in this hotel. In the future we will probably just stay with family. Not up to Choice standards at all.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul L, Front Office Manager at Comfort Inn, responded to this review, March 7, 2013
Let me apologize for your unpleasant stay with us. I hope you stopped at the front desk and shared your concerns with the attendant. I would have set things right with you before you checked out of the hotel. We do have a 100% satisfaction guarantee. Thank you for your feedback---without that we could not improve our services.
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Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed October 3, 2012 via mobile

I stay in a lot of Choice Hotel properties. This was average at best. Room was clean, service was good. A/C unit had a musty smell. Breakfast was weak, no juice was available. Also, re-paint the outside. That brown almost made me pass this one by. I probably would not stay here again.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, NE
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed August 27, 2012

Pros....easy access from main highway going into town

Cons.....noisy because located on main highway, room had layer of dust coating practically everything, pretty lame brkfst offerings with everything put away 15 minutes before end of posted serving time, key cards to doors at end of building malfunctioned/wouldn't work most of the time

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 2209 N. Baltimore, Kirksville, MO 63501
Phone Number:
Location: United States > Missouri > Kirksville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Kirksville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 46
Official Description (provided by the hotel):
Only smoke-free hotel in Kirksville area. New fitness and business centers. ... more   less 
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Also Known As:
Comfort Inn Kirksville
Kirksville Comfort Inn

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